ConnectWise RMM vs. Splunk IT Essentials

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Incentivized

Splunk IT Essentials scales really well and is quite suitable for large enterprise environments which is where I use it. It can easily handle the classification and ingest of metrics/log data from thousands of devices. It also allows for easy grouping of these devices so that users can search just for Windows devices, or just for Linux machines. Provides a great overview of enterprise health while allowing deeper dives into the device level of data.

Incentivized

• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

Incentivized

• Real time enterprise health monitoring
• Metrics ingest, parsing, and visualization
• Investigating and troubleshooting problems that arise with devices

Incentivized

• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

Incentivized

• Currently need to special request this app on Splunk Cloud
• Not compatible with older versions of Splunk

Incentivized

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

Incentivized

If you've used any Splunk product then you know they have a good reputation for creating smart and user-friendly tools. Splunk IT Essentials is no different and I have had nothing but positive experiences with it. It was a straightforward integration with our enterprise environment. And it can also be leverage, as we did, when moving to ITSI as well.

Incentivized

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized

• Huge time saver in troubleshooting issues in the environment
• Alerts allow for much quicker response time to certain events that require attention
• Able to leverage this app when transitioning to ITSI

Incentivized