What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 94 reviews and ratings
Feature Set Ratings
- ConvergeHub ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Security
- Freshworks CRM (formerly Freshsales) ranks higher in 3 feature sets: CRM Reporting & Analytics, Customization, Platform
Sales Force Automation
8.3
ConvergeHub
83%
8.0
Freshworks CRM (formerly Freshsales)
80%
ConvergeHub ranks higher in 6/9 features
ConvergeHub ranks higher in 6/9 features
Customer data management / contact management
9.0
90%
1 Rating
8.5
85%
51 Ratings
Workflow management
9.0
90%
1 Rating
8.6
86%
49 Ratings
Territory management
8.0
80%
1 Rating
9.0
90%
40 Ratings
Opportunity management
9.0
90%
1 Rating
7.9
79%
44 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating
8.1
81%
50 Ratings
Contract management
8.0
80%
1 Rating
N/A
0 Ratings
Quote & order management
9.0
90%
1 Rating
N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating
8.3
83%
50 Ratings
Channel / partner relationship management
8.0
80%
1 Rating
6.0
60%
38 Ratings
Customer Service & Support
7.0
ConvergeHub
70%
Freshworks CRM (formerly Freshsales)
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Case management
7.0
70%
1 Rating
N/A
0 Ratings
Marketing Automation
9.0
ConvergeHub
90%
8.9
Freshworks CRM (formerly Freshsales)
89%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating
9.0
90%
46 Ratings
Email marketing
9.0
90%
1 Rating
8.7
87%
47 Ratings
CRM Project Management
9.0
ConvergeHub
90%
8.5
Freshworks CRM (formerly Freshsales)
85%
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features
Task management
9.0
90%
1 Rating
8.5
85%
46 Ratings
Billing and invoicing management
9.0
90%
1 Rating
N/A
0 Ratings
Reporting
9.0
90%
1 Rating
8.5
85%
48 Ratings
CRM Reporting & Analytics
8.0
ConvergeHub
80%
8.4
Freshworks CRM (formerly Freshsales)
84%
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Pipeline visualization
8.0
80%
1 Rating
8.7
87%
50 Ratings
Customizable reports
8.0
80%
1 Rating
8.1
81%
44 Ratings
Forecasting
N/A
0 Ratings
8.3
83%
42 Ratings
Customization
7.5
ConvergeHub
75%
8.2
Freshworks CRM (formerly Freshsales)
82%
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Custom fields
8.0
80%
1 Rating
8.3
83%
48 Ratings
API for custom integration
7.0
70%
1 Rating
7.9
79%
36 Ratings
Custom objects
N/A
0 Ratings
8.3
83%
39 Ratings
Platform
9.0
ConvergeHub
90%
9.5
Freshworks CRM (formerly Freshsales)
95%
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating
9.5
95%
46 Ratings
Security
9.0
ConvergeHub
90%
8.4
Freshworks CRM (formerly Freshsales)
84%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features
Role-based user permissions
9.0
90%
1 Rating
8.4
84%
44 Ratings
Single sign-on capability
N/A
0 Ratings
8.4
84%
39 Ratings
Attribute Ratings
- Freshworks CRM (formerly Freshsales) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating
8.3
Freshworks CRM (formerly Freshsales)
83%
54 Ratings
Usability
ConvergeHub
N/A
0 Ratings
8.8
Freshworks CRM (formerly Freshsales)
88%
6 Ratings
Support Rating
ConvergeHub
N/A
0 Ratings
7.2
Freshworks CRM (formerly Freshsales)
72%
5 Ratings
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Freshworks CRM (formerly Freshsales)
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.

Verified User
Manager in Sales
Telecommunications Company, 11-50 employeesPros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Freshworks CRM (formerly Freshsales)
- It helps you automate your onboarding process for new leads.
- It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
- It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Owner
All My Web NeedsMarketing & Advertising, 1-10 employees
Cons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Freshworks CRM (formerly Freshsales)
- Persistent and pervasive down time
- Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
- Slow and unhelpful customer service
- Account management doesn't understand our business or what we're trying to accomplish
- Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
- Lead and contact records have gone missing and FreshSales is unable to recover data

Verified User
Director in Sales
Internet Company, 11-50 employeesPricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—Freshworks CRM (formerly Freshsales)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$19 per user per month, billed annually
Freshworks CRM (formerly Freshsales) Editions & Modules
Edition
Customer-for-Life Cloud - Growth | $29.001 |
---|---|
Customer-for-Life Cloud - Pro | $69.001 |
Customer-for-Life Cloud - Enterprise | $125.001 |
Sales Cloud - Growth | $29.001 |
Sales Cloud - Pro | $59.001 |
Sales Cloud - Enterprise | $99.001 |
Marketing Cloud - Growth | $19.001 |
Marketing Cloud - Pro | $59.001 |
Marketing Cloud - Enterprise | $99.001 |
- per user per month, billed annually
Additional Pricing Details
—Usability
ConvergeHub
No score
No answers yet
No answers on this topic
Freshworks CRM (formerly Freshsales)
Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Senior executive - Business Development
Indium SoftwareInformation Technology & Services, 1001-5000 employees
Support Rating
ConvergeHub
No score
No answers yet
No answers on this topic
Freshworks CRM (formerly Freshsales)
Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Senior executive - Business Development
Indium SoftwareInformation Technology & Services, 1001-5000 employees
Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Freshworks CRM (formerly Freshsales)
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.

Verified User
Manager in Sales
Information Technology and Services Company, 1-10 employeesReturn on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Freshworks CRM (formerly Freshsales)
- It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
- The reporting functions help me stay on track of sales opportunities.
- The task reminders help me accelerate how quickly deals come together.
Founder and Creative Director
Avastar MarketingInternet, 1-10 employees