2 Ratings
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Top Rated
59 Ratings
2 Ratings
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Score 8 out of 100

Freshworks CRM (formerly Freshsales)

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Top Rated
59 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Freshworks CRM (formerly Freshsales)
8.3
Customer data management / contact management
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.6
Workflow management
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.3
Territory management
ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.5
Opportunity management
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.7
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Freshworks CRM (formerly Freshsales)
8.1
Contract management
ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
Quote & order management
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
Interaction tracking
ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.3
Channel / partner relationship management
ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.0

Customer Service & Support

ConvergeHub
7.0
Freshworks CRM (formerly Freshsales)
Case management
ConvergeHub
7.0
Freshworks CRM (formerly Freshsales)

Marketing Automation

ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.3
Lead management
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.7
Email marketing
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.0

CRM Project Management

ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.3
Task management
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.2
Billing and invoicing management
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
Reporting
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.3

CRM Reporting & Analytics

ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.5
Pipeline visualization
ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.8
Customizable reports
ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.7
Forecasting
ConvergeHub
Freshworks CRM (formerly Freshsales)
8.0

Customization

ConvergeHub
7.5
Freshworks CRM (formerly Freshsales)
8.3
Custom fields
ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.5
API for custom integration
ConvergeHub
7.0
Freshworks CRM (formerly Freshsales)
7.8
Custom objects
ConvergeHub
Freshworks CRM (formerly Freshsales)
8.6

Platform

ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
7.7
Mobile access
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
7.7

Security

ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.4
Role-based user permissions
ConvergeHub
9.0
Freshworks CRM (formerly Freshsales)
8.4
Single sign-on capability
ConvergeHub
Freshworks CRM (formerly Freshsales)
8.4

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Freshworks CRM (formerly Freshsales)
8.5

Usability

ConvergeHub
Freshworks CRM (formerly Freshsales)
8.2

Add comparison