ConvergeHub
2 Ratings
Freshworks CRM (formerly Freshsales)
94 Ratings

ConvergeHub

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Freshworks CRM (formerly Freshsales)

94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Based on 94 reviews and ratings

Feature Set Ratings

  • ConvergeHub ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Security
  • Freshworks CRM (formerly Freshsales) ranks higher in 3 feature sets: CRM Reporting & Analytics, Customization, Platform

Sales Force Automation

8.3

ConvergeHub

83%
8.0

Freshworks CRM (formerly Freshsales)

80%
ConvergeHub ranks higher in 6/9 features
ConvergeHub ranks higher in 6/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.5
85%
51 Ratings

Workflow management

9.0
90%
1 Rating
8.6
86%
49 Ratings

Territory management

8.0
80%
1 Rating
9.0
90%
40 Ratings

Opportunity management

9.0
90%
1 Rating
7.9
79%
44 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
8.1
81%
50 Ratings

Contract management

8.0
80%
1 Rating
N/A
0 Ratings

Quote & order management

9.0
90%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
8.3
83%
50 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
6.0
60%
38 Ratings

Customer Service & Support

7.0

ConvergeHub

70%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features

Case management

7.0
70%
1 Rating
N/A
0 Ratings

Marketing Automation

9.0

ConvergeHub

90%
8.9

Freshworks CRM (formerly Freshsales)

89%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
9.0
90%
46 Ratings

Email marketing

9.0
90%
1 Rating
8.7
87%
47 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.5

Freshworks CRM (formerly Freshsales)

85%
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
8.5
85%
46 Ratings

Billing and invoicing management

9.0
90%
1 Rating
N/A
0 Ratings

Reporting

9.0
90%
1 Rating
8.5
85%
48 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
8.4

Freshworks CRM (formerly Freshsales)

84%
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
8.7
87%
50 Ratings

Customizable reports

8.0
80%
1 Rating
8.1
81%
44 Ratings

Forecasting

N/A
0 Ratings
8.3
83%
42 Ratings

Customization

7.5

ConvergeHub

75%
8.2

Freshworks CRM (formerly Freshsales)

82%
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features

Custom fields

8.0
80%
1 Rating
8.3
83%
48 Ratings

API for custom integration

7.0
70%
1 Rating
7.9
79%
36 Ratings

Custom objects

N/A
0 Ratings
8.3
83%
39 Ratings

Platform

9.0

ConvergeHub

90%
9.5

Freshworks CRM (formerly Freshsales)

95%
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
9.5
95%
46 Ratings

Security

9.0

ConvergeHub

90%
8.4

Freshworks CRM (formerly Freshsales)

84%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.4
84%
44 Ratings

Single sign-on capability

N/A
0 Ratings
8.4
84%
39 Ratings

Attribute Ratings

  • Freshworks CRM (formerly Freshsales) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
8.3

Freshworks CRM (formerly Freshsales)

83%
54 Ratings

Usability

ConvergeHub

N/A
0 Ratings
8.8

Freshworks CRM (formerly Freshsales)

88%
6 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
7.2

Freshworks CRM (formerly Freshsales)

72%
5 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.

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Anonymous | TrustRadius Reviewer
Verified User
View all 54 answers on this topic

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.

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Brandon Howard | TrustRadius Reviewer
Brandon Howard
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Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data

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Anonymous | TrustRadius Reviewer
Verified User
View all 54 answers on this topic

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details
—

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$19 per user per month, billed annually

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details
—

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.

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Immanuel Chiplin Sam S | TrustRadius Reviewer
Immanuel Chiplin Sam S
View all 6 answers on this topic

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...

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Immanuel Chiplin Sam S | TrustRadius Reviewer
Immanuel Chiplin Sam S
View all 5 answers on this topic

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.

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Anonymous | TrustRadius Reviewer
Verified User
View all 54 answers on this topic

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.

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Dan Styklunas | TrustRadius Reviewer
Dan Styklunas
View all 54 answers on this topic

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