What users are saying about
Top Rated
635 Ratings
16 Ratings
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Score 5.9 out of 100
Top Rated
635 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Luminate CRM and Analytics

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Dustin Alexander | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Luminate CRM and Analytics
HubSpot CRM
8.1
Customer data management / contact management
Luminate CRM and Analytics
HubSpot CRM
8.8
Workflow management
Luminate CRM and Analytics
HubSpot CRM
8.4
Territory management
Luminate CRM and Analytics
HubSpot CRM
7.1
Opportunity management
Luminate CRM and Analytics
HubSpot CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
Luminate CRM and Analytics
HubSpot CRM
8.8
Contract management
Luminate CRM and Analytics
HubSpot CRM
8.0
Quote & order management
Luminate CRM and Analytics
HubSpot CRM
7.5
Interaction tracking
Luminate CRM and Analytics
HubSpot CRM
8.4
Channel / partner relationship management
Luminate CRM and Analytics
HubSpot CRM
7.8

Customer Service & Support

Luminate CRM and Analytics
HubSpot CRM
8.0
Case management
Luminate CRM and Analytics
HubSpot CRM
8.2
Call center management
Luminate CRM and Analytics
HubSpot CRM
8.1
Help desk management
Luminate CRM and Analytics
HubSpot CRM
7.9

Marketing Automation

Luminate CRM and Analytics
HubSpot CRM
9.0
Lead management
Luminate CRM and Analytics
HubSpot CRM
8.9
Email marketing
Luminate CRM and Analytics
HubSpot CRM
9.1

CRM Project Management

Luminate CRM and Analytics
HubSpot CRM
7.7
Task management
Luminate CRM and Analytics
HubSpot CRM
8.3
Billing and invoicing management
Luminate CRM and Analytics
HubSpot CRM
6.7
Reporting
Luminate CRM and Analytics
HubSpot CRM
8.1

CRM Reporting & Analytics

Luminate CRM and Analytics
HubSpot CRM
8.0
Forecasting
Luminate CRM and Analytics
HubSpot CRM
8.0
Pipeline visualization
Luminate CRM and Analytics
HubSpot CRM
8.3
Customizable reports
Luminate CRM and Analytics
HubSpot CRM
7.6

Customization

Luminate CRM and Analytics
HubSpot CRM
7.9
Custom fields
Luminate CRM and Analytics
HubSpot CRM
8.4
Custom objects
Luminate CRM and Analytics
HubSpot CRM
7.5
Scripting environment
Luminate CRM and Analytics
HubSpot CRM
7.5
API for custom integration
Luminate CRM and Analytics
HubSpot CRM
8.2

Security

Luminate CRM and Analytics
HubSpot CRM
8.6
Single sign-on capability
Luminate CRM and Analytics
HubSpot CRM
8.5
Role-based user permissions
Luminate CRM and Analytics
HubSpot CRM
8.7

Social CRM

Luminate CRM and Analytics
HubSpot CRM
8.2
Social data
Luminate CRM and Analytics
HubSpot CRM
8.2
Social engagement
Luminate CRM and Analytics
HubSpot CRM
8.3

Integrations with 3rd-party Software

Luminate CRM and Analytics
HubSpot CRM
8.6
Marketing automation
Luminate CRM and Analytics
HubSpot CRM
8.5
Compensation management
Luminate CRM and Analytics
HubSpot CRM
8.7

Platform

Luminate CRM and Analytics
HubSpot CRM
8.1
Mobile access
Luminate CRM and Analytics
HubSpot CRM
8.1

Pros

Luminate CRM and Analytics

  • Multiple tools on one platform. It saves time and lowers chances of error since we don't have to switch between a lot of platforms. Many less tech savy admins appreciate one login for everything.
  • We use our events calendar for many things, and the tools are fairly specialized for a more modern and easy to browse web calendar (having mobile optimized wrappers make all the difference).
  • Email campaigns can be segmented and more carefully targeted, both through ab testing and their reports.
Rose Grant | TrustRadius Reviewer

HubSpot CRM

  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
Josh Summerhays | TrustRadius Reviewer

Cons

Luminate CRM and Analytics

  • In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
  • Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
  • The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
Ryan Roch, CSM | TrustRadius Reviewer

Likelihood to Renew

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
Because it's so easy, and without anything but a "Welcome to HubSpot CRM video" . I think my 83 year old mother could figure it out.
Greg Linnemanstons | TrustRadius Reviewer

Support Rating

Luminate CRM and Analytics

Luminate CRM and Analytics 1.0
Based on 1 answer
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Dustin Alexander | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 10.0
Based on 4 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris | TrustRadius Reviewer

Implementation Rating

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.6
Based on 6 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Luminate CRM and Analytics

Both MailChimp and Salesforce were sleeker and had a better admin experience (as well as constituent experience on the end) but both programs were more expensive than we could afford when we put all the digital tools we needed together. We ended up valuing LO more because it could do everything in one.
Rose Grant | TrustRadius Reviewer

HubSpot CRM

We had already started using HubSpot by the time I started here and it was a natural fit to use the HubSpot CRM alongside the marketing platform. It's been hugely successful for us, so I don't have any experience with another CRM here. At previous companies I've had experiences with software like Sedona Office, Shafer's, and SmartService (which tied into QuickBooks). HubSpot CRM has the best user interface of any CRM I've used, and been the easiest to work with. Sedona was probably the only other CRM that had comparable flexibility and could do some of the things we do in HubSpot, but the interface was much older and clunkier (it was also more industry specific). HubSpot CRM is the best CRM tool I've used over the last decade of experiences across a number of companies.
John McMahon | TrustRadius Reviewer

Return on Investment

Luminate CRM and Analytics

  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule | TrustRadius Reviewer

Screenshots

Pricing Details

Luminate CRM and Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Luminate CRM and Analytics Editions & Modules

Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Luminate CRM and Analytics
5.0
HubSpot CRM
8.7

Likelihood to Renew

Luminate CRM and Analytics
HubSpot CRM
10.0

Usability

Luminate CRM and Analytics
HubSpot CRM
9.7

Support Rating

Luminate CRM and Analytics
1.0
HubSpot CRM
10.0

Implementation Rating

Luminate CRM and Analytics
HubSpot CRM
9.6

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