What users are saying about
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Top Rated
1766 Ratings
18 Ratings
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Score 6 out of 100

HubSpot CRM

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Top Rated
1766 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Sales Force Automation

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.8
    88%
    549 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    531 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    184 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    508 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.4
    84%
    537 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    185 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    334 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.6
    86%
    514 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.3
    73%
    186 Ratings

    Customer Service & Support

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    7.4

    HubSpot CRM

    74%
    HubSpot CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    331 Ratings

    Call center management

    N/A
    0 Ratings
    7.2
    72%
    284 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    303 Ratings

    Marketing Automation

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    8.7

    HubSpot CRM

    87%
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.6
    86%
    468 Ratings

    Email marketing

    N/A
    0 Ratings
    8.7
    87%
    465 Ratings

    CRM Project Management

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    487 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.0
    70%
    223 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    458 Ratings

    CRM Reporting & Analytics

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    8.0

    HubSpot CRM

    80%
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    379 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    474 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    466 Ratings

    Customization

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    488 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    406 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.3
    63%
    133 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.2
    82%
    313 Ratings

    Security

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    8.5

    HubSpot CRM

    85%
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    398 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    441 Ratings

    Social CRM

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    7.7

    HubSpot CRM

    77%
    HubSpot CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.7
    77%
    323 Ratings

    Social engagement

    N/A
    0 Ratings
    7.7
    77%
    318 Ratings

    Integrations with 3rd-party Software

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    8.0

    HubSpot CRM

    80%
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.4
    84%
    351 Ratings

    Compensation management

    N/A
    0 Ratings
    7.5
    75%
    200 Ratings

    Platform

    Luminate CRM and Analytics

    Feature Set Not Supported
    N/A
    7.1

    HubSpot CRM

    71%
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.1
    71%
    411 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    5.0

    Luminate CRM and Analytics

    50%
    2 Ratings
    8.6

    HubSpot CRM

    86%
    582 Ratings

    Likelihood to Renew

    Luminate CRM and Analytics

    N/A
    0 Ratings
    9.3

    HubSpot CRM

    93%
    7 Ratings

    Usability

    Luminate CRM and Analytics

    N/A
    0 Ratings
    8.8

    HubSpot CRM

    88%
    484 Ratings

    Support Rating

    1.0

    Luminate CRM and Analytics

    10%
    2 Ratings
    8.2

    HubSpot CRM

    82%
    17 Ratings

    Implementation Rating

    Luminate CRM and Analytics

    N/A
    0 Ratings
    9.1

    HubSpot CRM

    91%
    10 Ratings

    Likelihood to Recommend

    Luminate CRM and Analytics

    It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
    Dustin Alexander | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
    Nandkumar Bhujbal | TrustRadius Reviewer

    Pros

    Luminate CRM and Analytics

    • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    • Sequences- setting up email/call campaign sequences for automated emails.
    • Automated emails shut off once the customer has responded so you can make a manual reply.
    • Very user friendly for your sales or account manager staff.
    • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
    • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
    • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
    • The ability to create new companies and HubSpot pulls in their financial information.
    • The analytics section allows you to be able to see your daily progress.
    • The dashboard helps you manage your pipeline for sales and productivity.
    • The ability to see email templates made across your department is very helpful.
    • User friendly!!!
    Adrianne L. Watson | TrustRadius Reviewer

    Cons

    Luminate CRM and Analytics

    • Big Investment
    • It's a sales program with a donation management overlay so it has some troubles around reporting.
    Dustin Alexander | TrustRadius Reviewer

    HubSpot CRM

    • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
    • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
    • Depending on list size, email sends can be slow as it sends in batches.
    Sura Hart | TrustRadius Reviewer

    Pricing Details

    Luminate CRM and Analytics

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Luminate CRM and Analytics Editions & Modules

    Additional Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    Luminate CRM and Analytics

    No score
    No answers yet
    No answers on this topic

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    Usability

    Luminate CRM and Analytics

    No score
    No answers yet
    No answers on this topic

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 484 answers
    I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
    Art Pierce | TrustRadius Reviewer

    Support Rating

    Luminate CRM and Analytics

    Luminate CRM and Analytics 1.0
    Based on 2 answers
    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
    Dustin Alexander | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 17 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    Implementation Rating

    Luminate CRM and Analytics

    No score
    No answers yet
    No answers on this topic

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    Alternatives Considered

    Luminate CRM and Analytics

    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
    Varun Naidu | TrustRadius Reviewer

    Return on Investment

    Luminate CRM and Analytics

    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    • If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
    • The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
    • The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
    • For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
    Charles Fashana, MBA | TrustRadius Reviewer

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