What users are saying about
41 Ratings
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Score 7 out of 100
13 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

SALESmanago [CDP & Marketing Automation] is [an] easy-to-use tool the drag and drop e-mail editor in combination with automation workflows create a efficient way of automating your marketing systems. It requires [and] needs to be [integrated] via API.
Joanna Cichoszewska | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
SALESmanago CDP & Marketing Automation
Customer data management / contact management
Copper
8.1
SALESmanago CDP & Marketing Automation
Workflow management
Copper
7.3
SALESmanago CDP & Marketing Automation
Territory management
Copper
5.2
SALESmanago CDP & Marketing Automation
Opportunity management
Copper
7.9
SALESmanago CDP & Marketing Automation
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
SALESmanago CDP & Marketing Automation
Contract management
Copper
7.1
SALESmanago CDP & Marketing Automation
Quote & order management
Copper
6.4
SALESmanago CDP & Marketing Automation
Interaction tracking
Copper
8.0
SALESmanago CDP & Marketing Automation
Channel / partner relationship management
Copper
8.0
SALESmanago CDP & Marketing Automation

Customer Service & Support

Copper
7.1
SALESmanago CDP & Marketing Automation
Case management
Copper
7.2
SALESmanago CDP & Marketing Automation
Call center management
Copper
6.2
SALESmanago CDP & Marketing Automation
Help desk management
Copper
8.1
SALESmanago CDP & Marketing Automation

Marketing Automation

Copper
5.1
SALESmanago CDP & Marketing Automation
Lead management
Copper
8.1
SALESmanago CDP & Marketing Automation
Email marketing
Copper
2.2
SALESmanago CDP & Marketing Automation

CRM Project Management

Copper
5.1
SALESmanago CDP & Marketing Automation
Task management
Copper
6.6
SALESmanago CDP & Marketing Automation
Billing and invoicing management
Copper
2.5
SALESmanago CDP & Marketing Automation
Reporting
Copper
6.2
SALESmanago CDP & Marketing Automation

CRM Reporting & Analytics

Copper
6.2
SALESmanago CDP & Marketing Automation
Forecasting
Copper
5.0
SALESmanago CDP & Marketing Automation
Pipeline visualization
Copper
7.7
SALESmanago CDP & Marketing Automation
Customizable reports
Copper
5.7
SALESmanago CDP & Marketing Automation

Customization

Copper
6.8
SALESmanago CDP & Marketing Automation
Custom fields
Copper
8.1
SALESmanago CDP & Marketing Automation
Custom objects
Copper
7.2
SALESmanago CDP & Marketing Automation
Scripting environment
Copper
8.0
SALESmanago CDP & Marketing Automation
API for custom integration
Copper
4.0
SALESmanago CDP & Marketing Automation

Security

Copper
8.6
SALESmanago CDP & Marketing Automation
Single sign-on capability
Copper
8.9
SALESmanago CDP & Marketing Automation
Role-based user permissions
Copper
8.2
SALESmanago CDP & Marketing Automation

Social CRM

Copper
3.3
SALESmanago CDP & Marketing Automation
Social data
Copper
4.1
SALESmanago CDP & Marketing Automation
Social engagement
Copper
2.6
SALESmanago CDP & Marketing Automation

Integrations with 3rd-party Software

Copper
7.9
SALESmanago CDP & Marketing Automation
Marketing automation
Copper
7.9
SALESmanago CDP & Marketing Automation

Platform

Copper
7.4
SALESmanago CDP & Marketing Automation
Mobile access
Copper
7.4
SALESmanago CDP & Marketing Automation

Email & Online Marketing

Copper
SALESmanago CDP & Marketing Automation
8.4
WYSIWYG email editor
Copper
SALESmanago CDP & Marketing Automation
8.3
Dynamic content
Copper
SALESmanago CDP & Marketing Automation
8.1
Ability to test dynamic content
Copper
SALESmanago CDP & Marketing Automation
7.7
Landing pages
Copper
SALESmanago CDP & Marketing Automation
8.3
A/B testing
Copper
SALESmanago CDP & Marketing Automation
8.8
Mobile optimization
Copper
SALESmanago CDP & Marketing Automation
8.4
Email deliverability reporting
Copper
SALESmanago CDP & Marketing Automation
8.8
List management
Copper
SALESmanago CDP & Marketing Automation
8.8
Triggered drip sequences
Copper
SALESmanago CDP & Marketing Automation
8.6

Lead Management

Copper
SALESmanago CDP & Marketing Automation
8.3
Lead nurturing
Copper
SALESmanago CDP & Marketing Automation
8.8
Lead scoring and grading
Copper
SALESmanago CDP & Marketing Automation
8.6
Data quality management
Copper
SALESmanago CDP & Marketing Automation
7.4
Automated sales alerts and tasks
Copper
SALESmanago CDP & Marketing Automation
8.5

Campaign Management

Copper
SALESmanago CDP & Marketing Automation
8.1
Calendaring
Copper
SALESmanago CDP & Marketing Automation
8.7
Event/webinar marketing
Copper
SALESmanago CDP & Marketing Automation
7.6

Social Media Marketing

Copper
SALESmanago CDP & Marketing Automation
8.1
Social sharing and campaigns
Copper
SALESmanago CDP & Marketing Automation
8.1
Social profile integration
Copper
SALESmanago CDP & Marketing Automation
8.1

Reporting & Analytics

Copper
SALESmanago CDP & Marketing Automation
8.8
Dashboards
Copper
SALESmanago CDP & Marketing Automation
9.1
Standard reports
Copper
SALESmanago CDP & Marketing Automation
8.8
Custom reports
Copper
SALESmanago CDP & Marketing Automation
8.5

Platform & Infrastructure

Copper
SALESmanago CDP & Marketing Automation
8.8
API
Copper
SALESmanago CDP & Marketing Automation
8.3
Role-based workflow & approvals
Copper
SALESmanago CDP & Marketing Automation
8.3
Customizability
Copper
SALESmanago CDP & Marketing Automation
7.6
Integration with Salesforce.com
Copper
SALESmanago CDP & Marketing Automation
8.9
Integration with Microsoft Dynamics CRM
Copper
SALESmanago CDP & Marketing Automation
10.0
Integration with SugarCRM
Copper
SALESmanago CDP & Marketing Automation
10.0

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

  • It's complex, all tools of digital marketing that eCommerce usually needs
  • fast integration
  • implementation of new tools very often
  • Analytics of all tools
  • fast customer support
Aleksandra Guidetti | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

  • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
  • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
  • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
Lou Covey | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

I highly recommend SALESmanago because it simplifies and automates the work for any business. Unlike many other alternatives on the market, it really is a solution capable of delivering the promised results.
daraban cosmin | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

  • Just cart recovery boosts turnover a lot.
  • 1-1 newsletter with dynamic content is great way to deliver intelligent email marketing.
  • If you make a long term contract there is a big discount.
David Vopelka | TrustRadius Reviewer

Screenshots

Copper

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

SALESmanago CDP & Marketing Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
222 USD*

* number of contacts/per month

SALESmanago CDP & Marketing Automation Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
SALESmanago CDP & Marketing Automation
8.3

Usability

Copper
6.1
SALESmanago CDP & Marketing Automation

Support Rating

Copper
4.2
SALESmanago CDP & Marketing Automation

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