Likelihood to Recommend
In my business, I am required to show people my product and go over the details with them in a webinar. For people on the go and away from a computer, this is the perfect answer to be able to share my product over their smartphone. It is highly effective. It is easy for me to use and for my client to use.
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During our project sessions all employees will discuss the details of project and asks for any advices. But sometimes video meeting will be distributed due to several problems but this WebEx provides also instant messaging service which will also work in low internet coverage. It is easy to switch the meeting mode.
Read full review Pros High-quality, high-impact communications in our workflow. It's great for sharing large documents, it doesn't slow down our communications. The dark mode is excellent, it has a good image and seamless integration features. We can record meetings, which is perfect for backing up any information that may be overlooked. Read full review Cons Stability depends on internet connection more than it needs to Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option. Expensive pricing and pricing model for big organizations (per license) Read full review Likelihood to Renew
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing to have a desktop app that can make calls in the smartphone’s place. It seems appropriate in a time when we’re all worried about the robots rising and taking over the world. Why not transfer the functionality of a telephone to the same computer where we program those world-dominating robots? It’s practical. Cisco Jabber takes the classic idea of making calls with a phone and puts it in the same place where we spend most of our worktime. This frees up desk space, as well as keeps the smartphone available for what it was invented to do: take Instagram photos. Not to mention, because it has its own number, it makes it easier to contact clients without having to give them your personal phone number. Need to make a call, but you don’t want to share your home phone? Cisco Jabber makes that easy. And best of all, because you call through your computer, all you need is a microphone to speak and speakers to listen, and you never have to pick up the phone at all. If you hate having sweaty ears, then Cisco Jabber is your app of choice. Note: Because I have access to phone features only, and Cisco Jabber has more available that I can’t use, I can see where it may also be a pro for business owners that Cisco apparently allows custom features availability for users, depending on roles. Read full review Usability
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review Reliability and Availability
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review Performance
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Read full review Support Rating
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review In-Person Training
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review Online Training
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review Implementation Rating
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
Read full review Alternatives Considered
Its feature like translation in multiple languages has helped to connect and collaborate with clients across the globe which is not present in Teams which was the main reason to switch to Webex, also, it has a whiteboard which makes any discussion intuitive and productive with all the action items making it clear for all the stakeholders on deliverables.
Read full review Scalability
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
Read full review Return on Investment Webex App brought back a sense of community we lacked post pandemic Webex App has hindered supervisors ability to see agent status due to the recent feature rollout of availability Webex's integration of Slido allows out trainers to engage with new hires more easily Read full review ScreenShots CrankWheel Screen Sharing Screenshots