What users are saying about
1 Rating
6 Ratings
1 Rating
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Score 8 out of 100
6 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Exotel

Exotel is well suited for:- Small and mid-sized Internet based businesses where it is necessary for them to have a very strong customer support team working round the clock and in different shifts.- Company making large number of calls and sending mass SMS's. They can do that on a single cloud based platform. Exotel might not be a good fit if:-it is not a call intensive business that you want to cater to. Though the setup cost is very low but it follows economies of scale i.e. more the number of calls, less will be per call cost.
Tanish Pruthi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Exotel
Agent dashboard
CrazyCall
6.0
Exotel
Validate callers
CrazyCall
7.0
Exotel
Outbound response
CrazyCall
8.0
Exotel
Call forwarding
CrazyCall
8.0
Exotel
Click-to-call (CTC)
CrazyCall
9.0
Exotel
Warm transfer
CrazyCall
8.0
Exotel
Predictive dialing
CrazyCall
7.0
Exotel
Interactive voice response
CrazyCall
7.0
Exotel
REST APIs
CrazyCall
7.0
Exotel
Call scripts
CrazyCall
8.0
Exotel
Call tracking
CrazyCall
9.0
Exotel
Multichannel integration
CrazyCall
7.0
Exotel
CRM software integration
CrazyCall
7.0
Exotel

Workforce Optimization (WFO)

CrazyCall
5.4
Exotel
Inbound call routing
CrazyCall
4.0
Exotel
Omnichannel inbound routing
CrazyCall
4.0
Exotel
Recording
CrazyCall
8.0
Exotel
Quality management
CrazyCall
7.0
Exotel
Call analytics
CrazyCall
5.0
Exotel
Historical reporting
CrazyCall
5.0
Exotel
Live reporting
CrazyCall
5.0
Exotel
Customer surveys
CrazyCall
6.0
Exotel
Customer interaction analytics
CrazyCall
5.0
Exotel

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Exotel

  • Affordable Solution: First and foremost the platform is very much affordable for a small start-up starting their business and want to connect with their leads and serve their clients economically.
  • Easy to Use: Anyone can start using the platform from the Day 1. No extensive training required for it. Just integrate your phone number with the platform and solve customer problems at godspeed!
  • IVR Set-up- Want to have different services on a single number for your Services. Set-up IVR and make your life easy.
Tanish Pruthi | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Exotel

  • Communication
  • Not for large companies
  • Volume of texts
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Exotel

Exotel was selected by us because of the following reasons:-Low set-up and maintenance cost as compared to its peers.-Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away. -Call recording Quality was also better than the peers.
Tanish Pruthi | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Exotel

  • This increased onboarding efficiency to save money on startup.
  • This saved us money by getting both services from one company.
  • Con was price was higher than we would have liked but efficiency made up for that.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Exotel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Exotel Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison