What users are saying about
3 Ratings
9 Ratings
3 Ratings
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Score 9 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    Exotel

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    Exotel

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • CrazyCall and Exotel are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    9.0

    Exotel

    90%
    2 Ratings

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Read full review

    Exotel Techcom

    Exotel is well suited for: - Small and mid-sized Internet based businesses where it is necessary for them to have a very strong customer support team working round the clock and in different shifts. - Company making large number of calls and sending mass SMS's. They can do that on a single cloud based platform. Exotel might not be a good fit if: -it is not a call intensive business that you want to cater to. Though the setup cost is very low but it follows economies of scale i.e. more the number of calls, less will be per call cost.
    Read full review

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    Read full review

    Exotel Techcom

    • Affordable Solution: First and foremost the platform is very much affordable for a small start-up starting their business and want to connect with their leads and serve their clients economically.
    • Easy to Use: Anyone can start using the platform from the Day 1. No extensive training required for it. Just integrate your phone number with the platform and solve customer problems at godspeed!
    • IVR Set-up- Want to have different services on a single number for your Services. Set-up IVR and make your life easy.
    Read full review

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Read full review

    Exotel Techcom

    • Communication
    • Not for large companies
    • Volume of texts
    Read full review

    Pricing Details

    CrazyCall

    Starting Price

    $10 per user / month

    Editions & Modules

    CrazyCall editions and modules pricing
    EditionModules
    Plan B201
    Plan A102
    Plan C403

    Footnotes

    1. per user / month
    2. per user / month
    3. per user / month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Exotel

    Starting Price

    $0

    Editions & Modules

    Exotel editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      CrazyCall

      CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
      Read full review

      Exotel Techcom

      Exotel was selected by us because of the following reasons: -Low set-up and maintenance cost as compared to its peers. -Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away. -Call recording Quality was also better than the peers.
      Read full review

      Return on Investment

      CrazyCall

      • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
      • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
      • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
      Read full review

      Exotel Techcom

      • This increased onboarding efficiency to save money on startup.
      • This saved us money by getting both services from one company.
      • Con was price was higher than we would have liked but efficiency made up for that.
      Read full review

      Screenshots

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