CrazyCall vs Google Hangouts (Classic)

Likelihood to Recommend

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.

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Richard Crane

Senior Business Analyst

Southwest Gas CorporationUtilities, 1001-5000 employees

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Feature Rating Comparison

CrazyCall

Google Hangouts (Classic)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CrazyCall

Google Hangouts (Classic)

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

CrazyCall

Google Hangouts (Classic)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CrazyCall

Google Hangouts (Classic)

Answering rules

Call recording

Call park

Call screening

Message alerts

CrazyCall

Google Hangouts (Classic)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

CrazyCall

Google Hangouts (Classic)

Mobile app for iOS

Mobile app for Android

Pros

One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
One tool, any platform.
Cell phone? No problem.
Tablet? No problem.
PC? No problem.
No matter what OS you're using, you can Hangout.
One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.

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Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

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Cons

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.

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Verified User

Analyst in Information Technology

Higher Education Company, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Google Hangouts (Classic) 8.6

Based on 9 answers

It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).

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Martín Stricker

Electrophoresis Product Specialist

Bioars S.A.Hospital & Health Care, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Google Hangouts (Classic) 7.9

Based on 40 answers

Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.

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Kaleb-John Loo

Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

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Alternatives Considered

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.

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Verified User

Team Lead in Customer Service

Computer Software Company, 11-50 employees

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Return on Investment

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
It will improve communication with our suppliers and cut down on shipping of samples back and forth.
It will save us time.

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Vivian Vassar

Owner

Hey Viv IncApparel & Fashion, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Google Hangouts (Classic) Editions & Modules

—

Additional Pricing Details

—

Rating Summary

CrazyCall

Google Hangouts (Classic)

CrazyCall

Google Hangouts (Classic)

CrazyCall

Google Hangouts (Classic)

Likelihood to Recommend

CrazyCall

Google Hangouts (Classic)

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Mobile app for iOS

Mobile app for Android

Pros

CrazyCall

Google Hangouts (Classic)

Cons

CrazyCall

Google Hangouts (Classic)

Usability

CrazyCall

Google Hangouts (Classic)

Support Rating

CrazyCall

Google Hangouts (Classic)

Alternatives Considered

CrazyCall

Google Hangouts (Classic)

Return on Investment

CrazyCall

Google Hangouts (Classic)

Screenshots

CrazyCall

Google Hangouts (Classic)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Rating Summary