CrazyCall vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrazyCall
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…
$10
per user / month
Google Hangouts (Classic)
Score 7.5 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
CrazyCallGoogle Hangouts (Classic)
Editions & Modules
Plan A
$10
per user / month
Plan B
$20
per user / month
Plan C
$40
per user / month
No answers on this topic
Offerings
Pricing Offerings
CrazyCallGoogle Hangouts (Classic)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.
More Pricing Information
Community Pulse
CrazyCallGoogle Hangouts (Classic)
Top Pros
Top Cons
Features
CrazyCallGoogle Hangouts (Classic)
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CrazyCall
8.6
3 Ratings
3% above category average
Google Hangouts (Classic)
-
Ratings
Agent dashboard8.43 Ratings00 Ratings
Validate callers8.43 Ratings00 Ratings
Outbound response8.43 Ratings00 Ratings
Call forwarding8.83 Ratings00 Ratings
Click-to-call (CTC)8.83 Ratings00 Ratings
Warm transfer8.43 Ratings00 Ratings
Predictive dialing8.83 Ratings00 Ratings
Interactive voice response8.43 Ratings00 Ratings
REST APIs8.43 Ratings00 Ratings
Call scripts8.83 Ratings00 Ratings
Call tracking8.83 Ratings00 Ratings
Multichannel integration8.43 Ratings00 Ratings
CRM software integration8.83 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CrazyCall
8.5
3 Ratings
3% above category average
Google Hangouts (Classic)
-
Ratings
Inbound call routing8.43 Ratings00 Ratings
Omnichannel inbound routing8.43 Ratings00 Ratings
Recording8.43 Ratings00 Ratings
Quality management8.83 Ratings00 Ratings
Call analytics8.83 Ratings00 Ratings
Historical reporting8.43 Ratings00 Ratings
Live reporting8.43 Ratings00 Ratings
Customer surveys8.43 Ratings00 Ratings
Customer interaction analytics8.83 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CrazyCall
-
Ratings
Google Hangouts (Classic)
6.4
57 Ratings
25% below category average
Hosted PBX00 Ratings6.915 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.725 Ratings
User templates00 Ratings5.422 Ratings
Call reports00 Ratings9.034 Ratings
Directory of employee names00 Ratings3.245 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CrazyCall
-
Ratings
Google Hangouts (Classic)
7.9
66 Ratings
7% below category average
Answering rules00 Ratings8.033 Ratings
Call recording00 Ratings7.537 Ratings
Call park00 Ratings7.018 Ratings
Call screening00 Ratings9.036 Ratings
Message alerts00 Ratings8.158 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CrazyCall
-
Ratings
Google Hangouts (Classic)
8.9
84 Ratings
7% above category average
Video conferencing00 Ratings9.379 Ratings
Audio conferencing00 Ratings9.379 Ratings
Video screen sharing00 Ratings7.948 Ratings
Instant messaging00 Ratings9.352 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CrazyCall
-
Ratings
Google Hangouts (Classic)
8.4
85 Ratings
1% above category average
Mobile app for iOS00 Ratings8.673 Ratings
Mobile app for Android00 Ratings8.171 Ratings
Best Alternatives
CrazyCallGoogle Hangouts (Classic)
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrazyCallGoogle Hangouts (Classic)
Likelihood to Recommend
8.8
(3 ratings)
7.9
(91 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(7 ratings)
Support Rating
-
(0 ratings)
8.0
(36 ratings)
User Testimonials
CrazyCallGoogle Hangouts (Classic)
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
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Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Pros
CrazyCall
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
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Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Cons
CrazyCall
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Read full review
Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Usability
CrazyCall
No answers on this topic
Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Support Rating
CrazyCall
No answers on this topic
Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
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Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Return on Investment
CrazyCall
  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
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Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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ScreenShots

CrazyCall Screenshots

Screenshot of Call panel delivers all key functionalities.Screenshot of Interactive creator lets you assemble and edit scripts.