What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
Top Rated
499 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 499 reviews and ratings
Feature Set Ratings
Contact Center Software
8.7
CrazyCall
87%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features
Agent dashboard
8.5
85%
3 Ratings
N/A
0 Ratings
Validate callers
8.5
85%
3 Ratings
N/A
0 Ratings
Outbound response
8.5
85%
3 Ratings
N/A
0 Ratings
Call forwarding
9.0
90%
3 Ratings
N/A
0 Ratings
Click-to-call (CTC)
9.0
90%
3 Ratings
N/A
0 Ratings
Warm transfer
8.5
85%
3 Ratings
N/A
0 Ratings
Predictive dialing
9.0
90%
3 Ratings
N/A
0 Ratings
Interactive voice response
8.5
85%
3 Ratings
N/A
0 Ratings
REST APIs
8.5
85%
3 Ratings
N/A
0 Ratings
Call scripts
9.0
90%
3 Ratings
N/A
0 Ratings
Call tracking
9.0
90%
3 Ratings
N/A
0 Ratings
Multichannel integration
8.5
85%
3 Ratings
N/A
0 Ratings
CRM software integration
9.0
90%
3 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
8.7
CrazyCall
87%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
CrazyCall ranks higher in 9/9 features
CrazyCall ranks higher in 9/9 features
Inbound call routing
8.5
85%
3 Ratings
N/A
0 Ratings
Omnichannel inbound routing
8.5
85%
3 Ratings
N/A
0 Ratings
Recording
8.5
85%
3 Ratings
N/A
0 Ratings
Quality management
9.0
90%
3 Ratings
N/A
0 Ratings
Call analytics
9.0
90%
3 Ratings
N/A
0 Ratings
Historical reporting
8.5
85%
3 Ratings
N/A
0 Ratings
Live reporting
8.5
85%
3 Ratings
N/A
0 Ratings
Customer surveys
8.5
85%
3 Ratings
N/A
0 Ratings
Customer interaction analytics
9.0
90%
3 Ratings
N/A
0 Ratings
Cloud PBX
CrazyCall
Feature Set Not Supported
N/A
8.0
Google Hangouts (Classic)
80%
Google Hangouts (Classic) ranks higher in 5/5 features
Google Hangouts (Classic) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
7.4
74%
18 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
7.9
79%
28 Ratings
User templates
N/A
0 Ratings
8.6
86%
23 Ratings
Call reports
N/A
0 Ratings
8.3
83%
37 Ratings
Directory of employee names
N/A
0 Ratings
7.9
79%
47 Ratings
Call Management
CrazyCall
Feature Set Not Supported
N/A
7.2
Google Hangouts (Classic)
72%
Google Hangouts (Classic) ranks higher in 5/5 features
Google Hangouts (Classic) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
7.3
73%
35 Ratings
Call recording
N/A
0 Ratings
7.2
72%
38 Ratings
Call park
N/A
0 Ratings
5.9
59%
20 Ratings
Call screening
N/A
0 Ratings
7.3
73%
39 Ratings
Message alerts
N/A
0 Ratings
8.1
81%
59 Ratings
VoIP system collaboration
CrazyCall
Feature Set Not Supported
N/A
8.6
Google Hangouts (Classic)
86%
Google Hangouts (Classic) ranks higher in 4/4 features
Google Hangouts (Classic) ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.5
85%
80 Ratings
Audio conferencing
N/A
0 Ratings
8.5
85%
80 Ratings
Video screen sharing
N/A
0 Ratings
8.3
83%
49 Ratings
Instant messaging
N/A
0 Ratings
9.0
90%
53 Ratings
Mobile apps
CrazyCall
Feature Set Not Supported
N/A
9.0
Google Hangouts (Classic)
90%
Google Hangouts (Classic) ranks higher in 2/2 features
Google Hangouts (Classic) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
8.8
88%
74 Ratings
Mobile app for Android
N/A
0 Ratings
9.2
92%
72 Ratings
Attribute Ratings
- CrazyCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
CrazyCall
90%
3 Ratings
7.7
Google Hangouts (Classic)
77%
92 Ratings
Likelihood to Renew
CrazyCall
N/A
0 Ratings
10.0
Google Hangouts (Classic)
100%
1 Rating
Usability
CrazyCall
N/A
0 Ratings
8.4
Google Hangouts (Classic)
84%
9 Ratings
Support Rating
CrazyCall
N/A
0 Ratings
8.3
Google Hangouts (Classic)
83%
73 Ratings
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Google Hangouts (Classic)
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.

Verified User
Professional in Other
Education Management Company, 11-50 employeesPros
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Google Hangouts (Classic)
- Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
- Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
- Google Hangouts (Classic) is much easier to use than its competitors.
- Google Hangouts (Classic) have [a] good connection time and there are few glitches.

Verified User
Analyst in Finance and Accounting
Computer Software Company, 501-1000 employeesCons
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Google Hangouts (Classic)
- I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
- More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
- Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Service Director
Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees
Pricing Details
CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.Google Hangouts (Classic)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Hangouts (Classic) Editions & Modules
—
Additional Pricing Details
—Usability
CrazyCall
No score
No answers yet
No answers on this topic
Google Hangouts (Classic)
Google Hangouts (Classic) 8.4
Based on 9 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employeesSupport Rating
CrazyCall
No score
No answers yet
No answers on this topic
Google Hangouts (Classic)
Google Hangouts (Classic) 8.3
Based on 73 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Google Hangouts (Classic)
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Beckman Coulter Life SciencesBiotechnology, 10,001+ employees
Return on Investment
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Google Hangouts (Classic)
- I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

Verified User
Engineer in Engineering
Higher Education Company, 1001-5000 employees