What users are saying about
3 Ratings
Top Rated
499 Ratings
3 Ratings
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Score 9 out of 100
Top Rated
499 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    CrazyCall

    Feature Set Not Supported
    N/A
    8.0

    Google Hangouts (Classic)

    80%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.4
    74%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.9
    79%
    28 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    37 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.9
    79%
    47 Ratings

    Call Management

    CrazyCall

    Feature Set Not Supported
    N/A
    7.2

    Google Hangouts (Classic)

    72%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.3
    73%
    35 Ratings

    Call recording

    N/A
    0 Ratings
    7.2
    72%
    38 Ratings

    Call park

    N/A
    0 Ratings
    5.9
    59%
    20 Ratings

    Call screening

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    VoIP system collaboration

    CrazyCall

    Feature Set Not Supported
    N/A
    8.6

    Google Hangouts (Classic)

    86%
    Google Hangouts (Classic) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.3
    83%
    49 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.0
    90%
    53 Ratings

    Mobile apps

    CrazyCall

    Feature Set Not Supported
    N/A
    9.0

    Google Hangouts (Classic)

    90%
    Google Hangouts (Classic) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.8
    88%
    74 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    72 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    7.7

    Google Hangouts (Classic)

    77%
    92 Ratings

    Likelihood to Renew

    CrazyCall

    N/A
    0 Ratings
    10.0

    Google Hangouts (Classic)

    100%
    1 Rating

    Usability

    CrazyCall

    N/A
    0 Ratings
    8.4

    Google Hangouts (Classic)

    84%
    9 Ratings

    Support Rating

    CrazyCall

    N/A
    0 Ratings
    8.3

    Google Hangouts (Classic)

    83%
    73 Ratings

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Google Hangouts (Classic)

    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Anonymous | TrustRadius Reviewer

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Google Hangouts (Classic)

    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Anonymous | TrustRadius Reviewer

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Mark DiNallo | TrustRadius Reviewer

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Google Hangouts (Classic)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Google Hangouts (Classic) Editions & Modules

    Additional Pricing Details

    Usability

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.4
    Based on 9 answers
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
    Anonymous | TrustRadius Reviewer

    Support Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.3
    Based on 73 answers
    Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
    Richard Crane | TrustRadius Reviewer

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Google Hangouts (Classic)

    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Chris Carpenter | TrustRadius Reviewer

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Google Hangouts (Classic)

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