CrazyCall vs Google Hangouts (Classic)

What users are saying about

Score 9 out of 10

Based on 3 reviews and ratings

Score 7.8 out of 10

Based on 499 reviews and ratings

Feature Set Ratings

Contact Center Software

8.7

CrazyCall

87%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

CrazyCall ranks higher in 13/13 features

Agent dashboard

8.5

85%

3 Ratings

N/A

0 Ratings

Validate callers

8.5

85%

3 Ratings

N/A

0 Ratings

Outbound response

8.5

85%

3 Ratings

N/A

0 Ratings

Call forwarding

9.0

90%

3 Ratings

N/A

0 Ratings

Click-to-call (CTC)

9.0

90%

3 Ratings

N/A

0 Ratings

Warm transfer

8.5

85%

3 Ratings

N/A

0 Ratings

Predictive dialing

9.0

90%

3 Ratings

N/A

0 Ratings

Interactive voice response

8.5

85%

3 Ratings

N/A

0 Ratings

REST APIs

8.5

85%

3 Ratings

N/A

0 Ratings

Call scripts

9.0

90%

3 Ratings

N/A

0 Ratings

Call tracking

9.0

90%

3 Ratings

N/A

0 Ratings

Multichannel integration

8.5

85%

3 Ratings

N/A

0 Ratings

CRM software integration

9.0

90%

3 Ratings

N/A

0 Ratings

Workforce Optimization (WFO)

8.7

CrazyCall

87%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

CrazyCall ranks higher in 9/9 features

Inbound call routing

8.5

85%

3 Ratings

N/A

0 Ratings

Omnichannel inbound routing

8.5

85%

3 Ratings

N/A

0 Ratings

Recording

8.5

85%

3 Ratings

N/A

0 Ratings

Quality management

9.0

90%

3 Ratings

N/A

0 Ratings

Call analytics

9.0

90%

3 Ratings

N/A

0 Ratings

Historical reporting

8.5

85%

3 Ratings

N/A

0 Ratings

Live reporting

8.5

85%

3 Ratings

N/A

0 Ratings

Customer surveys

8.5

85%

3 Ratings

N/A

0 Ratings

Customer interaction analytics

9.0

90%

3 Ratings

N/A

0 Ratings

Cloud PBX

CrazyCall

Feature Set Not Supported

N/A

8.0

Google Hangouts (Classic)

80%

Google Hangouts (Classic) ranks higher in 5/5 features

Hosted PBX

N/A

0 Ratings

7.4

74%

18 Ratings

Multi-level Interactive Voice Response (IVR)

N/A

0 Ratings

7.9

79%

28 Ratings

User templates

N/A

0 Ratings

8.6

86%

23 Ratings

Call reports

N/A

0 Ratings

8.3

83%

37 Ratings

Directory of employee names

N/A

0 Ratings

7.9

79%

47 Ratings

Call Management

CrazyCall

Feature Set Not Supported

N/A

7.2

Google Hangouts (Classic)

72%

Google Hangouts (Classic) ranks higher in 5/5 features

Answering rules

N/A

0 Ratings

7.3

73%

35 Ratings

Call recording

N/A

0 Ratings

7.2

72%

38 Ratings

Call park

N/A

0 Ratings

5.9

59%

20 Ratings

Call screening

N/A

0 Ratings

7.3

73%

39 Ratings

Message alerts

N/A

0 Ratings

8.1

81%

59 Ratings

VoIP system collaboration

CrazyCall

Feature Set Not Supported

N/A

8.6

Google Hangouts (Classic)

86%

Google Hangouts (Classic) ranks higher in 4/4 features

Video conferencing

N/A

0 Ratings

8.5

85%

80 Ratings

Audio conferencing

N/A

0 Ratings

8.5

85%

80 Ratings

Video screen sharing

N/A

0 Ratings

8.3

83%

49 Ratings

Instant messaging

N/A

0 Ratings

9.0

90%

53 Ratings

Mobile apps

CrazyCall

Feature Set Not Supported

N/A

9.0

Google Hangouts (Classic)

90%

Google Hangouts (Classic) ranks higher in 2/2 features

Mobile app for iOS

N/A

0 Ratings

8.8

88%

74 Ratings

Mobile app for Android

N/A

0 Ratings

9.2

92%

72 Ratings

Attribute Ratings

CrazyCall is rated higher in 1 area: Likelihood to Recommend

CrazyCall

90%

3 Ratings

7.7

Google Hangouts (Classic)

77%

92 Ratings

CrazyCall

N/A

0 Ratings

10.0

Google Hangouts (Classic)

100%

1 Rating

CrazyCall

N/A

0 Ratings

8.4

Google Hangouts (Classic)

84%

9 Ratings

CrazyCall

N/A

0 Ratings

8.3

Google Hangouts (Classic)

83%

73 Ratings

Pros

The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

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America Castañeda

Division Sales and Marketing Manager

American Residential ServicesConsumer Services, 5001-10,000 employees

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Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
Google Hangouts (Classic) is much easier to use than its competitors.
Google Hangouts (Classic) have [a] good connection time and there are few glitches.

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Verified User

Analyst in Finance and Accounting

Computer Software Company, 501-1000 employees

View all 92 answers on this topic

Cons

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.

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Mark DiNallo

Service Director

Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees

View all 92 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Google Hangouts (Classic) Editions & Modules

—

Additional Pricing Details

—

Usability

No score

No answers yet

No answers on this topic

Google Hangouts (Classic) 8.4

Based on 9 answers

The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

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Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 9 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Google Hangouts (Classic) 8.3

Based on 73 answers

Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.

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Richard Crane

Senior Business Analyst

Southwest Gas CorporationUtilities, 1001-5000 employees

View all 73 answers on this topic

Alternatives Considered

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

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Guzman Ruiz

Recursos Humanos

Murcia FrontendComputer Software, 501-1000 employees

View all 3 answers on this topic

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.

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Chris Carpenter

Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler

Beckman Coulter Life SciencesBiotechnology, 10,001+ employees

View all 92 answers on this topic

Return on Investment

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 3 answers on this topic

I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

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Verified User

Engineer in Engineering

Higher Education Company, 1001-5000 employees

View all 92 answers on this topic

Screenshots

See All (5) CrazyCall Screenshots

—

CrazyCall

Google Hangouts (Classic)

CrazyCall

Google Hangouts (Classic)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CrazyCall

Google Hangouts (Classic)

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

CrazyCall

Google Hangouts (Classic)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CrazyCall

Google Hangouts (Classic)

Answering rules

Call recording

Call park

Call screening

Message alerts

CrazyCall

Google Hangouts (Classic)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

CrazyCall

Google Hangouts (Classic)

Mobile app for iOS

Mobile app for Android

CrazyCall

Google Hangouts (Classic)

CrazyCall

Google Hangouts (Classic)

CrazyCall

Google Hangouts (Classic)

CrazyCall

Google Hangouts (Classic)

Likelihood to Recommend

CrazyCall

Google Hangouts (Classic)

Pros

CrazyCall

Google Hangouts (Classic)

Cons

CrazyCall

Google Hangouts (Classic)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

CrazyCall Editions & Modules

Edition

Additional Pricing Details

General