What users are saying about
1 Ratings
Top Rated
451 Ratings
1 Ratings
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Score 8 out of 100
Top Rated
451 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Google Hangouts (Classic)
Agent dashboard
CrazyCall
6.0
Google Hangouts (Classic)
Validate callers
CrazyCall
7.0
Google Hangouts (Classic)
Outbound response
CrazyCall
8.0
Google Hangouts (Classic)
Call forwarding
CrazyCall
8.0
Google Hangouts (Classic)
Click-to-call (CTC)
CrazyCall
9.0
Google Hangouts (Classic)
Warm transfer
CrazyCall
8.0
Google Hangouts (Classic)
Predictive dialing
CrazyCall
7.0
Google Hangouts (Classic)
Interactive voice response
CrazyCall
7.0
Google Hangouts (Classic)
REST APIs
CrazyCall
7.0
Google Hangouts (Classic)
Call scripts
CrazyCall
8.0
Google Hangouts (Classic)
Call tracking
CrazyCall
9.0
Google Hangouts (Classic)
Multichannel integration
CrazyCall
7.0
Google Hangouts (Classic)
CRM software integration
CrazyCall
7.0
Google Hangouts (Classic)

Workforce Optimization (WFO)

CrazyCall
5.4
Google Hangouts (Classic)
Inbound call routing
CrazyCall
4.0
Google Hangouts (Classic)
Omnichannel inbound routing
CrazyCall
4.0
Google Hangouts (Classic)
Recording
CrazyCall
8.0
Google Hangouts (Classic)
Quality management
CrazyCall
7.0
Google Hangouts (Classic)
Call analytics
CrazyCall
5.0
Google Hangouts (Classic)
Historical reporting
CrazyCall
5.0
Google Hangouts (Classic)
Live reporting
CrazyCall
5.0
Google Hangouts (Classic)
Customer surveys
CrazyCall
6.0
Google Hangouts (Classic)
Customer interaction analytics
CrazyCall
5.0
Google Hangouts (Classic)

Cloud PBX

CrazyCall
Google Hangouts (Classic)
7.8
Hosted PBX
CrazyCall
Google Hangouts (Classic)
7.3
Multi-level Interactive Voice Response (IVR)
CrazyCall
Google Hangouts (Classic)
8.5
User templates
CrazyCall
Google Hangouts (Classic)
7.6
Call reports
CrazyCall
Google Hangouts (Classic)
7.3
Directory of employee names
CrazyCall
Google Hangouts (Classic)
8.2

Call Management

CrazyCall
Google Hangouts (Classic)
7.7
Answering rules
CrazyCall
Google Hangouts (Classic)
7.6
Call recording
CrazyCall
Google Hangouts (Classic)
7.8
Call park
CrazyCall
Google Hangouts (Classic)
6.9
Call screening
CrazyCall
Google Hangouts (Classic)
8.0
Message alerts
CrazyCall
Google Hangouts (Classic)
7.9

VoIP system collaboration

CrazyCall
Google Hangouts (Classic)
8.8
Video conferencing
CrazyCall
Google Hangouts (Classic)
8.8
Audio conferencing
CrazyCall
Google Hangouts (Classic)
8.7
Video screen sharing
CrazyCall
Google Hangouts (Classic)
8.6
Instant messaging
CrazyCall
Google Hangouts (Classic)
9.1

Mobile apps

CrazyCall
Google Hangouts (Classic)
9.0
Mobile app for iOS
CrazyCall
Google Hangouts (Classic)
9.0
Mobile app for Android
CrazyCall
Google Hangouts (Classic)
9.1

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.6
Based on 9 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 40 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Screenshots

Google Hangouts (Classic)

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Google Hangouts (Classic)
8.3

Usability

CrazyCall
Google Hangouts (Classic)
8.6

Support Rating

CrazyCall
Google Hangouts (Classic)
7.9

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