What users are saying about
3 Ratings
86 Ratings
3 Ratings
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Score 9 out of 100
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    Grasshopper

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    Grasshopper

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    CrazyCall

    Feature Set Not Supported
    N/A
    9.7

    Grasshopper

    97%
    Grasshopper ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.5
    95%
    23 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    24 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    19 Ratings

    Call reports

    N/A
    0 Ratings
    9.5
    95%
    33 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.5
    95%
    34 Ratings

    Call Management

    CrazyCall

    Feature Set Not Supported
    N/A
    9.6

    Grasshopper

    96%
    Grasshopper ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.3
    93%
    47 Ratings

    Call recording

    N/A
    0 Ratings
    9.5
    95%
    22 Ratings

    Call park

    N/A
    0 Ratings
    9.7
    97%
    12 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    36 Ratings

    Message alerts

    N/A
    0 Ratings
    9.3
    93%
    43 Ratings

    VoIP system collaboration

    CrazyCall

    Feature Set Not Supported
    N/A
    8.0

    Grasshopper

    80%
    Grasshopper ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Mobile apps

    CrazyCall

    Feature Set Not Supported
    N/A
    9.0

    Grasshopper

    90%
    Grasshopper ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    35 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    29 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    8.0

    Grasshopper

    80%
    56 Ratings

    Usability

    CrazyCall

    N/A
    0 Ratings
    6.0

    Grasshopper

    60%
    1 Rating

    Support Rating

    CrazyCall

    N/A
    0 Ratings
    8.7

    Grasshopper

    87%
    83 Ratings

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Grasshopper

    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Julliana Reyes | TrustRadius Reviewer

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Grasshopper

    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    David Renberg | TrustRadius Reviewer

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Grasshopper

    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Trisha Miller | TrustRadius Reviewer

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Grasshopper

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Grasshopper Editions & Modules

    Edition
    Solo$291
    Partner$491
    Small Business$891
    1. per month
    Additional Pricing Details

    Usability

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Grasshopper

    Grasshopper 6.0
    Based on 1 answer
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Matthew Gardner | TrustRadius Reviewer

    Support Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Grasshopper

    Grasshopper 8.7
    Based on 83 answers
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Diane Helbig | TrustRadius Reviewer

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Grasshopper

    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Grasshopper

    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Courtney Mudd | TrustRadius Reviewer

    Screenshots

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