What users are saying about
Top Rated
34 Ratings
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Top Rated
461 Ratings
Top Rated
34 Ratings
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Score 9.2 out of 100

Gong.io

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Top Rated
461 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Gong.io

Gong.io is very well suited to call tracking, call recording, and all of the follow-up details. It is not itself a CRM or a central database for client or contractual information, but it does provide the best infrastructure for tracking customer interactions and building a platform for future interactions. It is an ideal historical source for calls, and functionality in the last 10-12 months alone has continued to evolve and improve.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Creatio
9.5
Gong.io
Visual Modeling
Creatio
8.8
Gong.io
Drag-and-drop Interfaces
Creatio
10.0
Gong.io
Platform Security
Creatio
9.7
Gong.io
Platform User Management
Creatio
9.8
Gong.io
Reusability
Creatio
9.5
Gong.io
Platform Scalability
Creatio
9.3
Gong.io

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Gong.io

  • Conversation breakdown - filler words, talking to fast, talking too much relative to customer
  • Detailed transcript - some words are off, but being able to ctrl F a call to find a specific detail is huge
  • Search - maybe I want to listen to how a rep on a different team talked about a product, easily search the product name or other relevant words to find a call recording on the desired topic
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Gong.io

  • More apps to integrate with for example we had to switch from Freshcaller to outreach to use gong.
  • There appears to be a 4-5 hrs lag for calls from outreach to reflect on [Gong.io]. Real time would help for user adoption
Anonymous | TrustRadius Reviewer

Usability

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

Gong.io

No score
No answers yet
No answers on this topic

Support Rating

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

Gong.io

Gong.io 8.5
Based on 182 answers
They have been very attentive and always communicating with us. They also are great at scheduling calls for training purposes and helping new members of my team. In that aspect I have nothing but great things to say, they are responsive, attentive and always willing to help. I really like working with them.
Tavi Carvajal | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Gong.io

I did not personally use this platform since we have exclusively used [Gong.io] but from what I have heard from my constituents and coworkers was that it was less robust and feature rich than what [Gong.io] has to offer. Unfortunately, I can not provide much more insight into what the differentiators and product feature gaps are between the two platforms.
William (Matt) Wood | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Gong.io

  • It has increased our ability to see where each member of the team is coachable.
  • Being able to send a copy of the demo's my company holds to the client after the fact has increased the close rate and decreased the time it takes. If a person was unable to attend the Demo they are still able to see and hear all of the topics discussed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

Gong.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gong.io Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison