Creatio
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Top Rated
66 Ratings
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Based on 66 reviews and ratings
5 Ratings
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Based on 5 reviews and ratings
Feature Set Ratings
Low-Code Development
9.3
Creatio
93%

IRIS CRM
Feature Set Not Supported
N/A
Creatio ranks higher in 6/6 features
Creatio ranks higher in 6/6 features
Visual Modeling
9.2
92%
27 Ratings

N/A
0 Ratings
Drag-and-drop Interfaces
9.4
94%
29 Ratings

N/A
0 Ratings
Platform Security
9.5
95%
28 Ratings

N/A
0 Ratings
Platform User Management
9.2
92%
30 Ratings

N/A
0 Ratings
Reusability
9.1
91%
28 Ratings

N/A
0 Ratings
Platform Scalability
9.2
92%
29 Ratings

N/A
0 Ratings
Sales Force Automation
Creatio
Feature Set Not Supported
N/A

9.2
IRIS CRM
92%
IRIS CRM ranks higher in 9/9 features
IRIS CRM ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

9.1
91%
2 Ratings
Workflow management
N/A
0 Ratings

10.0
100%
2 Ratings
Territory management
N/A
0 Ratings

9.0
90%
2 Ratings
Opportunity management
N/A
0 Ratings

9.1
91%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

8.9
89%
2 Ratings
Contract management
N/A
0 Ratings

9.9
99%
2 Ratings
Quote & order management
N/A
0 Ratings

9.0
90%
2 Ratings
Interaction tracking
N/A
0 Ratings

8.9
89%
2 Ratings
Channel / partner relationship management
N/A
0 Ratings

9.0
90%
2 Ratings
Customer Service & Support
Creatio
Feature Set Not Supported
N/A

9.3
IRIS CRM
93%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings

9.9
99%
2 Ratings
Call center management
N/A
0 Ratings

9.0
90%
1 Rating
Help desk management
N/A
0 Ratings

9.0
90%
2 Ratings
Marketing Automation
Creatio
Feature Set Not Supported
N/A

9.4
IRIS CRM
94%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings

9.8
98%
2 Ratings
Email marketing
N/A
0 Ratings

9.0
90%
1 Rating
CRM Project Management
Creatio
Feature Set Not Supported
N/A

9.1
IRIS CRM
91%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings

9.9
99%
2 Ratings
Billing and invoicing management
N/A
0 Ratings

8.3
83%
2 Ratings
Reporting
N/A
0 Ratings

9.1
91%
2 Ratings
CRM Reporting & Analytics
Creatio
Feature Set Not Supported
N/A

8.8
IRIS CRM
88%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

9.1
91%
2 Ratings
Pipeline visualization
N/A
0 Ratings

9.1
91%
2 Ratings
Customizable reports
N/A
0 Ratings

8.0
80%
2 Ratings
Customization
Creatio
Feature Set Not Supported
N/A

9.2
IRIS CRM
92%
IRIS CRM ranks higher in 4/4 features
IRIS CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

8.9
89%
2 Ratings
Custom objects
N/A
0 Ratings

9.8
98%
2 Ratings
Scripting environment
N/A
0 Ratings

9.0
90%
2 Ratings
API for custom integration
N/A
0 Ratings

9.0
90%
2 Ratings
Security
Creatio
Feature Set Not Supported
N/A

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

10.0
100%
2 Ratings
Role-based user permissions
N/A
0 Ratings

9.0
90%
2 Ratings
Social CRM
Creatio
Feature Set Not Supported
N/A

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

10.0
100%
1 Rating
Social engagement
N/A
0 Ratings

9.0
90%
1 Rating
Integrations with 3rd-party Software
Creatio
Feature Set Not Supported
N/A

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

10.0
100%
1 Rating
Compensation management
N/A
0 Ratings

9.0
90%
1 Rating
Platform
Creatio
Feature Set Not Supported
N/A

8.1
IRIS CRM
81%
IRIS CRM ranks higher in 1/1 features
IRIS CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

8.1
81%
2 Ratings
Attribute Ratings
- Creatio is rated higher in 2 areas: Usability, Support Rating
- IRIS CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.2
Creatio
92%
52 Ratings

9.9
IRIS CRM
99%
2 Ratings
Likelihood to Renew
9.1
Creatio
91%
2 Ratings

IRIS CRM
N/A
0 Ratings
Usability
9.2
Creatio
92%
36 Ratings

9.0
IRIS CRM
90%
1 Rating
Support Rating
9.2
Creatio
92%
35 Ratings

9.0
IRIS CRM
90%
1 Rating
Likelihood to Recommend
Creatio
Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
IRIS CRM
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Pros
Creatio
- Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
- Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
- Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
CIO (Chief Information Officer)
RinglerInsurance, 201-500 employees
IRIS CRM
- Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
- Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
- Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesCons
Creatio
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
Marketing & Communication Manager
SmartYouInformation Technology & Services, 51-200 employees
IRIS CRM
- It needs a solid visual invigorate to stay aware of the occasions.
- I have found it as a little pricey.
- The execution timetable took longer than we had arranged.
- The framework has a solid utility and usefulness, yet it looks somewhat dated.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Pricing Details
Creatio
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per user
Creatio Editions & Modules
On-premise Edition
Studio Creatio Enterprise | $251 |
---|---|
Studio Creatio Free | $01 |
- per user/per month
SaaS Edition
Studio Creatio Free | $01 |
---|---|
Studio Creatio Enterprise | $251 |
Sales Creatio Team Edition | $301 |
Sales Creatio Commerce Edition | $351 |
Sales Creatio Enterprise Edition | $601 |
- per month per user
Additional Pricing Details
—IRIS CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—IRIS CRM Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Creatio
Creatio 9.1
Based on 2 answers
I don't think we could be without it now.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
IRIS CRM
No score
No answers yet
No answers on this topic
Usability
Creatio
Creatio 9.2
Based on 36 answers
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
Founder/CEO
Astrea IT Services Pvt LtdComputer Software, 51-200 employees
IRIS CRM
IRIS CRM 9.0
Based on 1 answer
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Support Rating
Creatio
Creatio 9.2
Based on 35 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

Verified User
Team Lead in Information Technology
Education Management Company, 11-50 employeesIRIS CRM
IRIS CRM 9.0
Based on 1 answer
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Alternatives Considered
Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
CRM Administrator
USEAFinancial Services, 11-50 employees
IRIS CRM
By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Return on Investment
Creatio
- Communication between sales representatives, vendors, and customers helps improve sales.
- Automating the sales process has allowed us to land more deals via opportunity management tools.
- No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
Associate Director - Digital Technology and Consumer Markets
BTI Executive SearchHuman Resources, 51-200 employees
IRIS CRM
- The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
- The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
- Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employees