What users are saying about
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Top Rated
66 Ratings
5 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100
5 Ratings
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Score 9 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    IRIS CRM

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    9.2

    IRIS CRM

    92%
    IRIS CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Workflow management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Territory management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Contract management

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Quote & order management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    9.3

    IRIS CRM

    93%
    IRIS CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Call center management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    9.4

    IRIS CRM

    94%
    IRIS CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Email marketing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    9.1

    IRIS CRM

    91%
    IRIS CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.3
    83%
    2 Ratings

    Reporting

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    8.8

    IRIS CRM

    88%
    IRIS CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    9.2

    IRIS CRM

    92%
    IRIS CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Custom objects

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Scripting environment

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    9.5

    IRIS CRM

    95%
    IRIS CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    9.5

    IRIS CRM

    95%
    IRIS CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Social engagement

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    9.5

    IRIS CRM

    95%
    IRIS CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Compensation management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    8.1

    IRIS CRM

    81%
    IRIS CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Attribute Ratings

    • Creatio is rated higher in 2 areas: Usability, Support Rating
    • IRIS CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    9.9

    IRIS CRM

    99%
    2 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    IRIS CRM

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings
    9.0

    IRIS CRM

    90%
    1 Rating

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings
    9.0

    IRIS CRM

    90%
    1 Rating

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    IRIS CRM

    It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
    Donna-sue Carpenter | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    IRIS CRM

    • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
    • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
    • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
    Anonymous | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    IRIS CRM

    • It needs a solid visual invigorate to stay aware of the occasions.
    • I have found it as a little pricey.
    • The execution timetable took longer than we had arranged.
    • The framework has a solid utility and usefulness, yet it looks somewhat dated.
    Donna-sue Carpenter | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    IRIS CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    IRIS CRM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    IRIS CRM

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    IRIS CRM

    IRIS CRM 9.0
    Based on 1 answer
    It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
    Donna-sue Carpenter | TrustRadius Reviewer

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    IRIS CRM

    IRIS CRM 9.0
    Based on 1 answer
    It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
    Donna-sue Carpenter | TrustRadius Reviewer

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    IRIS CRM

    By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
    Donna-sue Carpenter | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    IRIS CRM

    • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
    • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
    • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
    Anonymous | TrustRadius Reviewer

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