What users are saying about
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27 Ratings
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Top Rated
234 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

Gong.io

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Top Rated
234 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Gong.io

I give [Gong.io] a 10 because I have worked with other call recording tools in the past and nothing comes close to this. The AI's ability to give actionable insights is so incredibly valuable when compared to trying to go back and listen to a full call for snippets. The way it can pinpoint who was talking when has helped us to better serve our clients 10x in just a short time on the platform.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Gong.io
Customer data management / contact management
CRM Creatio
9.9
Gong.io
Workflow management
CRM Creatio
9.9
Gong.io
Territory management
CRM Creatio
9.0
Gong.io
Opportunity management
CRM Creatio
9.9
Gong.io
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Gong.io
Contract management
CRM Creatio
9.5
Gong.io
Quote & order management
CRM Creatio
10.0
Gong.io
Interaction tracking
CRM Creatio
9.4
Gong.io
Channel / partner relationship management
CRM Creatio
9.6
Gong.io

Customer Service & Support

CRM Creatio
9.1
Gong.io
Case management
CRM Creatio
9.7
Gong.io
Call center management
CRM Creatio
8.5
Gong.io
Help desk management
CRM Creatio
9.1
Gong.io

Marketing Automation

CRM Creatio
9.9
Gong.io
Lead management
CRM Creatio
9.9
Gong.io
Email marketing
CRM Creatio
9.8
Gong.io

CRM Project Management

CRM Creatio
9.3
Gong.io
Task management
CRM Creatio
9.8
Gong.io
Billing and invoicing management
CRM Creatio
8.2
Gong.io
Reporting
CRM Creatio
9.8
Gong.io

CRM Reporting & Analytics

CRM Creatio
9.7
Gong.io
Forecasting
CRM Creatio
9.6
Gong.io
Pipeline visualization
CRM Creatio
9.6
Gong.io
Customizable reports
CRM Creatio
9.8
Gong.io

Customization

CRM Creatio
9.9
Gong.io
Custom fields
CRM Creatio
9.9
Gong.io
Custom objects
CRM Creatio
9.9
Gong.io
Scripting environment
CRM Creatio
10.0
Gong.io
API for custom integration
CRM Creatio
9.9
Gong.io

Security

CRM Creatio
9.2
Gong.io
Single sign-on capability
CRM Creatio
9.3
Gong.io
Role-based user permissions
CRM Creatio
9.2
Gong.io

Social CRM

CRM Creatio
9.6
Gong.io
Social data
CRM Creatio
9.4
Gong.io
Social engagement
CRM Creatio
9.9
Gong.io

Integrations with 3rd-party Software

CRM Creatio
8.4
Gong.io
Marketing automation
CRM Creatio
8.4
Gong.io

Platform

CRM Creatio
9.2
Gong.io
Mobile access
CRM Creatio
9.2
Gong.io

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Gong.io

  • Insights into speaking patterns. Being able to see if you need to be more patient or ask more questions is necessary for our sales department.
  • Capturing different topics of conversation. No one wants to have to listen to a 45 minute meeting just to find the snippet of conversation wherein a particular topic came up for just a few moments.
  • Being able to then clip a recording in order to send only the pertinent information to either the client or internally.
  • The ability to organize by team so that only the proper people are able to view their analytics at any given time. It allows for specialized improvements and more exact analytics for each department.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Gong.io

  • The transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense, unless you were on the call / in the meeting.
  • The video is often a bit grainy. Typically this isn't an issue if you understand the context of what's taking place on the call, but if you're attempting to read anything that's not size 28 font on a PowerPoint slide, then good luck.
  • The recordings typically reflect all of the individual lines that are dialed into the calls, but they do not differentiate between multiple people on the same line. Better voice recognition could likely identify how many folks are actually participating in the meeting, making it a bit easier to sift through the recordings for the bits of information that you're looking for from a particular individual.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Gong.io

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Gong.io

Gong.io 8.3
Based on 182 answers
They have been very attentive and always communicating with us. They also are great at scheduling calls for training purposes and helping new members of my team. In that aspect I have nothing but great things to say, they are responsive, attentive and always willing to help. I really like working with them.
Tavi Carvajal | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Gong.io

We chose Gong.io over Chorus.ai and Wingman because
  1. It had a better customer support team
  2. It had a better overall UI/UX
  3. It had easier integration with our tech stack (others are integrated as well)
  4. We have better relationships with the founding team members of Gong.io
  5. We liked the overall experience in dealing with Gong.io
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Gong.io

  • Made the sales and sales engineering teams much better and providing feedback to each other. We have been able to suggest next steps to each other that help us build business cases and close more deals.
  • Reducing repetitive demos when not all stakeholders can attend by sharing the demo recording with the customer.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Gong.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gong.io Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Gong.io
9.0

Usability

CRM Creatio
6.8
Gong.io

Support Rating

CRM Creatio
7.7
Gong.io
8.3

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