What users are saying about
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27 Ratings
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20 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

Salesmate

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20 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Salesmate

I'm not sure exactly where is would be less or even not appropriate, however, it is appropriate and helpful for us, because with tax clients and the sudden uptick in our communication, things can get messy real fast. Especially with us working from home and communication isn't as simple as yelling across a hallway. We need to be 100% up to date on communication or we risk re-calling people, or even missing calls or requests. Salesmate keeps everything in one convenient location, so I can see a client's birthday, spouse, vitals, AND when we last contacted them on one screen. So nice.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Salesmate
8.2
Customer data management / contact management
CRM Creatio
9.9
Salesmate
8.7
Workflow management
CRM Creatio
9.9
Salesmate
8.1
Territory management
CRM Creatio
9.0
Salesmate
8.6
Opportunity management
CRM Creatio
9.9
Salesmate
8.4
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Salesmate
8.3
Contract management
CRM Creatio
9.5
Salesmate
8.3
Quote & order management
CRM Creatio
10.0
Salesmate
8.3
Interaction tracking
CRM Creatio
9.4
Salesmate
7.9
Channel / partner relationship management
CRM Creatio
9.6
Salesmate
7.5

Customer Service & Support

CRM Creatio
9.1
Salesmate
Case management
CRM Creatio
9.7
Salesmate
Call center management
CRM Creatio
8.5
Salesmate
Help desk management
CRM Creatio
9.1
Salesmate

Marketing Automation

CRM Creatio
9.9
Salesmate
7.9
Lead management
CRM Creatio
9.9
Salesmate
8.0
Email marketing
CRM Creatio
9.8
Salesmate
7.8

CRM Project Management

CRM Creatio
9.3
Salesmate
7.9
Task management
CRM Creatio
9.8
Salesmate
7.9
Billing and invoicing management
CRM Creatio
8.2
Salesmate
Reporting
CRM Creatio
9.8
Salesmate
7.8

CRM Reporting & Analytics

CRM Creatio
9.7
Salesmate
7.8
Forecasting
CRM Creatio
9.6
Salesmate
7.7
Pipeline visualization
CRM Creatio
9.6
Salesmate
8.0
Customizable reports
CRM Creatio
9.8
Salesmate
7.8

Customization

CRM Creatio
9.9
Salesmate
8.0
Custom fields
CRM Creatio
9.9
Salesmate
8.4
Custom objects
CRM Creatio
9.9
Salesmate
7.5
Scripting environment
CRM Creatio
10.0
Salesmate
7.7
API for custom integration
CRM Creatio
9.9
Salesmate
8.4

Security

CRM Creatio
9.2
Salesmate
8.7
Single sign-on capability
CRM Creatio
9.3
Salesmate
9.0
Role-based user permissions
CRM Creatio
9.2
Salesmate
8.3

Social CRM

CRM Creatio
9.6
Salesmate
Social data
CRM Creatio
9.4
Salesmate
Social engagement
CRM Creatio
9.9
Salesmate

Integrations with 3rd-party Software

CRM Creatio
8.4
Salesmate
7.7
Marketing automation
CRM Creatio
8.4
Salesmate
7.7

Platform

CRM Creatio
9.2
Salesmate
8.3
Mobile access
CRM Creatio
9.2
Salesmate
8.3

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Salesmate

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Mark Kershek | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Salesmate

  • I do wish the desktop pages would update immediately after entering information rather than having to refresh the screen. However, that's only a small inconvenience.
  • I have several Pipelines for different services. I wish the order of those was editable, but it is not.
Sandro Marc-Charles | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Salesmate

Salesmate 8.6
Based on 17 answers
The product is extremely well thought out. Most CRMs are too cluttered. They have an exhaustive feature set, which comes at a cost of not being able to do the basics well. From my perspective, Salesmate has focused on mastering the basics (database management, email tracking, task management, etc.), and only then has implemented more technical features on top. The design is also simple, but beautiful, which makes the product a joy to use.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Salesmate

Salesmate 8.6
Based on 17 answers
They are amazing. They usually answer within five minutes. They have an extremely available and competent second level support. They are really open minded - They allowed me to use a functionnality from the superior plan for free for a few days! Could not be happier with a customer support.
Joachim Mérillat | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Salesmate

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
Alexander Ceranek | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Salesmate

  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Salesmate Editions & Modules

Edition
Starter$151
Growth$301
Boost$501
  1. per user monthly (20% off for annual subscriptions)
Additional Pricing Details
We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Salesmate
8.5

Likelihood to Renew

CRM Creatio
Salesmate
10.0

Usability

CRM Creatio
6.8
Salesmate
8.6

Support Rating

CRM Creatio
7.7
Salesmate
8.6

Add comparison