What users are saying about
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27 Ratings
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Top Rated
75 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

VanillaSoft

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Top Rated
75 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

VanillaSoft

It is very well suited in the role I perform at the call center. It helps keep all of the lead's information together all in one place so we can perform the most streamlined and easiest possible transition for the lead from us to the campus. There aren't any areas of least appropriateness that I can think of.
Ciara Cerasuolo | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
VanillaSoft
Customer data management / contact management
CRM Creatio
9.9
VanillaSoft
Workflow management
CRM Creatio
9.9
VanillaSoft
Territory management
CRM Creatio
9.0
VanillaSoft
Opportunity management
CRM Creatio
9.9
VanillaSoft
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
VanillaSoft
Contract management
CRM Creatio
9.5
VanillaSoft
Quote & order management
CRM Creatio
10.0
VanillaSoft
Interaction tracking
CRM Creatio
9.4
VanillaSoft
Channel / partner relationship management
CRM Creatio
9.6
VanillaSoft

Customer Service & Support

CRM Creatio
9.1
VanillaSoft
Case management
CRM Creatio
9.7
VanillaSoft
Call center management
CRM Creatio
8.5
VanillaSoft
Help desk management
CRM Creatio
9.1
VanillaSoft

Marketing Automation

CRM Creatio
9.8
VanillaSoft
Lead management
CRM Creatio
9.9
VanillaSoft
Email marketing
CRM Creatio
9.8
VanillaSoft

CRM Project Management

CRM Creatio
9.2
VanillaSoft
Task management
CRM Creatio
9.8
VanillaSoft
Billing and invoicing management
CRM Creatio
8.2
VanillaSoft
Reporting
CRM Creatio
9.8
VanillaSoft

CRM Reporting & Analytics

CRM Creatio
9.7
VanillaSoft
Forecasting
CRM Creatio
9.6
VanillaSoft
Pipeline visualization
CRM Creatio
9.6
VanillaSoft
Customizable reports
CRM Creatio
9.8
VanillaSoft

Customization

CRM Creatio
9.9
VanillaSoft
Custom fields
CRM Creatio
9.9
VanillaSoft
Custom objects
CRM Creatio
9.9
VanillaSoft
Scripting environment
CRM Creatio
10.0
VanillaSoft
API for custom integration
CRM Creatio
9.9
VanillaSoft

Security

CRM Creatio
9.2
VanillaSoft
Single sign-on capability
CRM Creatio
9.2
VanillaSoft
Role-based user permissions
CRM Creatio
9.2
VanillaSoft

Social CRM

CRM Creatio
9.6
VanillaSoft
Social data
CRM Creatio
9.4
VanillaSoft
Social engagement
CRM Creatio
9.9
VanillaSoft

Integrations with 3rd-party Software

CRM Creatio
8.4
VanillaSoft
Marketing automation
CRM Creatio
8.4
VanillaSoft

Platform

CRM Creatio
9.1
VanillaSoft
Mobile access
CRM Creatio
9.1
VanillaSoft

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
Valie Robbins | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Use of VanillaSoft has become essential to our business.
Janet Kennedy | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
We used it for over ten years - never an issue - very easy to use. Our clients love it!
Valie Robbins | TrustRadius Reviewer

Reliability and Availability

CRM Creatio

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Had a couple of times when system was down, but was always made to feel they were working on addressing it and cared about my inconvenience.
Valie Robbins | TrustRadius Reviewer

Performance

CRM Creatio

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Very robust, easy to set up, can see issues immediately, answer telemarketers questions about system or suggestions, as well as address client's questions about a campaign immediately.
Valie Robbins | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 9.2
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

CRM Creatio

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Website easy to use, questions were answered easily and quickly either by e-mail or phone call.
Valie Robbins | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 4 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

VanillaSoft

I have not used any other products like VanillaSoft. Since I have been with my company we have only operated with VanillaSoft. I assume this is because of the many benefits that come with working with VanillaSoft and lack of issues experienced over the years. I hope to continue with it.
Chino Chikwere | TrustRadius Reviewer

Scalability

CRM Creatio

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Easy to add and train personal to use VanillaSoft. Can walk new people through set up or view issues on-line to address telemarketer questions
Valie Robbins | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

VanillaSoft

  • VanillaSoft has drastically reduced my expenses associated with prospecting (fuel, car maintenance, etc.).
  • I was able to make a profit during the COVID shutdown, in a time where I would have continued to have overhead and no income whatsoever.
  • I made 6 appointments today where generally I would have made 6 appointments in a week.
Francisco Martinez | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
VanillaSoft
9.6

Likelihood to Renew

CRM Creatio
VanillaSoft
10.0

Usability

CRM Creatio
6.8
VanillaSoft
10.0

Reliability and Availability

CRM Creatio
VanillaSoft
10.0

Performance

CRM Creatio
VanillaSoft
10.0

Support Rating

CRM Creatio
7.7
VanillaSoft
9.2

In-Person Training

CRM Creatio
VanillaSoft
10.0

Implementation Rating

CRM Creatio
VanillaSoft
10.0

Scalability

CRM Creatio
VanillaSoft
10.0

Add comparison