Likelihood to Recommend
You can evaluate and solve problems connected to clients' social accounts in real time. You are able to show not only the issue but why something is an issue in the first place. The benefit is that our clients are fully informed and aware of our transparency.
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I think it's a great tool to be used by any brand. The interface is user friendly, creating a safe space for account managers and social media managers alike. The only instance in where it wouldn't be optimal is if you're looking at very historical data, or tracking additional influencers (not competitors) or if you have multiple profiles (within 1 channel) to track.. But this suits our needs very well.
Read full review Pros You are able to come up with engaging content that appeals to social followers. This helps increase the organic reach of our clients on their social channels. Reports are really customizable, easy to share with clients. Tremendous customer support. I had a skype call with the founder! Read full review Competitive analysis Data visualization Historical data Read full review Cons Pinterest support is lacking, could be more robust. Reports could offer more customization, sometimes elementary. Read full review Managing companies within your installation aren't always easy. You can map companies to landscapes, but if you run out of slots for companies (based on your subscription tier) you end up having to swap companies frequently to get the reporting you need. RivalIQ is competitively priced on a tiered structure, but if you want to add small sets of additional data within tiers, such as additional companies, the pricing is prohibitive as to force you into the next tier up. Read full review Usability
This is a really easy package to use and understand, once you've walked thru the interface. Onboarding is a must.
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Support is continuous and very helpful. Email, phone, and chat support are always on and someone is always there to help. Your CSR will contact you quarterly to take your temperature and offer assistance or training, if necessary. Feature requests are taken seriously. They share their product development roadmap, which is a major plus.
Read full review Alternatives Considered Buzzsumo
shows you the most shared links and key influencers for any topic or website. Crowdbabble is more about overall account health and reporting.
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I demoed this platform as an alternative to Rival IQ and it has some of the similar features but the cost is much higher so it wasn't in our budget. If I had the choice, I might choose Falcon over Rival IQ because the visuals are much better than they are in Rival IQ.
Read full review Return on Investment It can be seen as redundant to the in-house reporting done by most of the social platforms. Its enterprise costs more than some clients might be willing to cover. Read full review 80% increase in commercial proposals from clients due to the incorporation of Rival IQ data. Read full review