73 Ratings
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Score 7.7 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Data.com

Data.com is a good prospecting and data information tool for any agency or company doing outbound prospecting. Data.com requires you to also have Salesforce CRM, so this tool is really only suited for those companies that can afford Salesforce. Because of this, Data.com seems like a better fit for companies with at least 30 or more employees (total in the company) and at least 5 Salesforce users. Data.com is not a good fit for small businesses.
Zach Ettelman | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

Data.com
6.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Advanced search
Data.com
5.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Identification of new leads
Data.com
4.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
List quality
Data.com
6.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
List upload/download
Data.com
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Ideal customer targeting
Data.com
3.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Load time/data access
Data.com
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)

Sales Intelligence Data Standards

Data.com
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contact information
Data.com
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Company information
Data.com
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Industry information
Data.com
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)

Data Augmentation & Lead Qualification

Data.com
6.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Lead qualification process
Data.com
5.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Smart lists and recommendations
Data.com
5.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salesforce integration
Data.com
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Company/business profiles
Data.com
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Alerts and reminders
Data.com
5.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Data hygiene
Data.com
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Automatic data refresh
Data.com
5.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tags
Data.com
5.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Filters and segmentation
Data.com
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)

Sales Intelligence Email Features

Data.com
5.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Sales email templates
Data.com
4.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Append emails to records
Data.com
5.2
Oracle CX Sales (formerly Oracle Engagement Cloud)

Sales Force Automation

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Workflow management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Integration with email client (e.g., Outlook or Gmail)
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Reporting
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5

Social CRM

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Data.com

  • Data.com is appealing because it's affordable. You might need to purchase a few contacts to get rolling, but once you're able to add some yourself and gain additional points, it can very rewarding to "earn" additional contacts by submitting some of your own.
  • There is a wide range of search terms available to narrow down your list by name, region, company name, and others.
  • Easy "add contacts" function, and a template to add a large number of them at once.
Paul Murphy | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Data.com

  • If it provided more details about the company it would be great- information such as employee size or software used would be great.
  • The ability to add a contact with just a number would be great- sometimes you don't have an address.
  • It would be helpful to be notified when a contact you have "purchased" has been changed/updated.
Elizabeth Rodriguez | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Data.com

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Data.com

Data.com 9.0
Based on 2 answers
Very intuitive to use and I've never had any confusion with features. Anyone can create an account and use the platform simply by adding a contact or company into the database to earn points. It's a great option if you don't have budget for lists or pay services. It is easy to use and anyone can benefit from it.
John Cupoli | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Data.com

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Data.com

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Data.com

Data.com 9.0
Based on 1 answer
Whenever I've had a question their support has responded pretty quickly and gives me exactly what I am looking for. I have not had any technical issues so I can't speak to issues there, but as far as general questions from a free user they have impressed me with how quickly they get back to me and the thoroughness of their answers.
John Cupoli | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Data.com

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Data.com

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Data.com

My client chose Data.com based on the experience during the evaluation period and the cost comparison. Data.com was the better-suited solution in this scenario. The size of the InsideView database was significantly smaller than Data.com and had limitations on downloads that Data.com did not. InsideView also provided little detail in profiles that were a dealbreaker for my client.
Stacy Venditto | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Data.com

  • It does an excellent job of creating a more complete picture of an account and key contacts.
  • Helps clarify the key contacts. Sometimes all you get is a mumbled name on a call that might be very important. Data.com allows for a quick search and identification of the contact that would have been lost otherwise.
  • Even helped us begin sending marketing assets to customers of our partners that share a need overlap.
Jerry van Dalen Jr. | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

Data.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Data.com
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Data.com
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Data.com
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

Data.com
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

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