Desk365 vs. SolarWinds Web Help Desk (WHD)
Desk365 vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk365 | N/A | Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified inbox to manage customer conversations. Desk365 can be configured to work as an internal IT support desk as well. Desk365 is free for up to 3 active agents. With Desk365, users can:ā¦ | N/A | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
Desk365 | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
Desk365 | SolarWinds Web Help Desk (WHD) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk365 | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Salesforce Service Cloud ScoreĀ 8.8Ā outĀ ofĀ 10 | Salesforce Service Cloud ScoreĀ 8.8Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk365 | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Desk365 | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | Desk365 No answers on this topic | SolarWinds |
Pros | Desk365 No answers on this topic | SolarWinds |
Cons | Desk365 No answers on this topic | SolarWinds |
Likelihood to Renew | Desk365 No answers on this topic | SolarWinds |
Usability | Desk365 No answers on this topic | SolarWinds |
Support Rating | Desk365 No answers on this topic | SolarWinds |
Implementation Rating | Desk365 No answers on this topic | SolarWinds |
Alternatives Considered | Desk365 No answers on this topic | SolarWinds |
Return on Investment | Desk365 No answers on this topic | SolarWinds |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots |