Dialpad Ai Sales Center vs. Salestools.io (discontinued)

-I recommend Dialpad if you are in sales or Customer Service -Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team -This is also a great tool for training and acclimating new employees -Overall, I believe Dialpad can be used in any industry

Incentivized

Salestools.io works perfectly for companies using a CRM or whatever other CRM software involving customer data. Also, Salestools.io is perfect to deal with the creation of an outreach campaign in an automatic way. You won't need to do follow-up yourself. However, it needs some training to work with it perfectly. In general is a great outbound sales tool.

Incentivized

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Generating new opportunities
• Automating our Sales process
• Accurate and up to date data!

• The transcript of Voice intelligence AI works good but can be improved
• When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
• Sometimes I encountered Voice delay even when with good internet connection
• Rest everything seems fine. Dialpad has everything we need.

• You can't have custom fields, so forget about having customized emails other than the basic Name, Title, Company.
• Salestools is plenty of super cool features, all (at least all the ones we used) are buggy and unusable in the end.
• Can't have blacklisted addresses and domains.
• Support will take days to respond, especially if you report a bug (it seems they will work extra hard to fix the bug, and then tell you that it didn't exist in the first place)
• Virtually every other feature has bugs.

We love using Dialpad and will continue to use it

I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.

Incentivized

We have been trying KLENTY mainly, however, the Prospector of Salestools.io is quite superior. For both cases, the preparation of campaigns are not as easy as it sounds, but as soon as you do the first, it will be easier for your business. Salestools.io has a better and easier interface and the webpage is superb. If you are looking just for follow-up, PLENTLY with doing, but if you need to find a prospect, Salestools.io is the service you need.

Incentivized

• It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
• I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues

• ROI has been very high!
• Time saved
• Predictable pipeline, meaning i know what we can achieve next month!