Dialpad Ai Sales Center vs. Zomentum Grow

-I recommend Dialpad if you are in sales or Customer Service -Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team -This is also a great tool for training and acclimating new employees -Overall, I believe Dialpad can be used in any industry

Incentivized

Any next-gen MSP should be utlizing Zomentum to elevate their sales game.

Incentivized

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Digital Quote/Proposal Creation
• Opportunity Tracking
• Automating Client Communication

Incentivized

• The transcript of Voice intelligence AI works good but can be improved
• When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
• Sometimes I encountered Voice delay even when with good internet connection
• Rest everything seems fine. Dialpad has everything we need.

• Communicating updates as they come available
• Communicating bugs as they are discovered

Incentivized

We love using Dialpad and will continue to use it

From implementation to ongoing utilization, the interfaces have always been very easy to understand. Support has been fantastic for confirming whether limitations exist, or features will be added.

Incentivized

Amazing support! I felt like an integral part of the R&D/QA team!

Incentivized

I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.

Incentivized

CW Sell felt antiquated and out of date. Proposify was cost prohibitive, but could have satisfied our requirements Zomentum has been amazing as it evolves along with our business (PSA integrations/Etilize/POs)

Incentivized

• It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
• I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues

• Reduced license costs compared to CW Sell
• Improved conversion rates on quotes/proposals
• Improved brand recognition / client experience

Incentivized