What users are saying about
2 Ratings
33 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Ontraport
Customer data management / contact management
Dimelo
9.0
Ontraport
Workflow management
Dimelo
9.0
Ontraport
Territory management
Dimelo
9.0
Ontraport
Opportunity management
Dimelo
9.0
Ontraport
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Ontraport
Contract management
Dimelo
9.0
Ontraport
Quote & order management
Dimelo
9.0
Ontraport
Interaction tracking
Dimelo
9.0
Ontraport
Channel / partner relationship management
Dimelo
8.0
Ontraport

Customer Service & Support

Dimelo
8.0
Ontraport
Case management
Dimelo
8.1
Ontraport
Call center management
Dimelo
8.0
Ontraport
Help desk management
Dimelo
8.0
Ontraport

Marketing Automation

Dimelo
8.1
Ontraport
Lead management
Dimelo
7.3
Ontraport
Email marketing
Dimelo
9.0
Ontraport

CRM Project Management

Dimelo
8.0
Ontraport
Task management
Dimelo
7.3
Ontraport
Billing and invoicing management
Dimelo
8.0
Ontraport
Reporting
Dimelo
8.9
Ontraport

CRM Reporting & Analytics

Dimelo
7.4
Ontraport
Forecasting
Dimelo
6.3
Ontraport
Pipeline visualization
Dimelo
8.0
Ontraport
Customizable reports
Dimelo
8.0
Ontraport

Customization

Dimelo
8.6
Ontraport
Custom fields
Dimelo
7.3
Ontraport
Custom objects
Dimelo
9.0
Ontraport
Scripting environment
Dimelo
9.0
Ontraport
API for custom integration
Dimelo
9.0
Ontraport

Security

Dimelo
8.0
Ontraport
Single sign-on capability
Dimelo
8.0
Ontraport
Role-based user permissions
Dimelo
8.0
Ontraport

Social CRM

Dimelo
8.9
Ontraport
Social data
Dimelo
9.0
Ontraport
Social engagement
Dimelo
8.9
Ontraport

Integrations with 3rd-party Software

Dimelo
8.6
Ontraport
Marketing automation
Dimelo
8.1
Ontraport
Compensation management
Dimelo
9.0
Ontraport

Platform

Dimelo
8.0
Ontraport
Mobile access
Dimelo
8.0
Ontraport

Email & Online Marketing

Dimelo
Ontraport
8.2
WYSIWYG email editor
Dimelo
Ontraport
8.6
Dynamic content
Dimelo
Ontraport
8.9
Ability to test dynamic content
Dimelo
Ontraport
8.3
Landing pages
Dimelo
Ontraport
7.3
A/B testing
Dimelo
Ontraport
8.8
Mobile optimization
Dimelo
Ontraport
8.0
Email deliverability reporting
Dimelo
Ontraport
6.9
List management
Dimelo
Ontraport
7.0
Triggered drip sequences
Dimelo
Ontraport
9.7

Lead Management

Dimelo
Ontraport
6.8
Lead nurturing
Dimelo
Ontraport
8.3
Lead scoring and grading
Dimelo
Ontraport
5.6
Data quality management
Dimelo
Ontraport
6.2
Automated sales alerts and tasks
Dimelo
Ontraport
7.0

Campaign Management

Dimelo
Ontraport
7.5
Calendaring
Dimelo
Ontraport
6.2
Event/webinar marketing
Dimelo
Ontraport
8.7

Social Media Marketing

Dimelo
Ontraport
7.1
Social sharing and campaigns
Dimelo
Ontraport
7.1
Social profile integration
Dimelo
Ontraport
7.2

Reporting & Analytics

Dimelo
Ontraport
8.3
Dashboards
Dimelo
Ontraport
8.7
Standard reports
Dimelo
Ontraport
6.6
Custom reports
Dimelo
Ontraport
9.6

Platform & Infrastructure

Dimelo
Ontraport
7.8
API
Dimelo
Ontraport
6.7
Role-based workflow & approvals
Dimelo
Ontraport
8.8
Customizability
Dimelo
Ontraport
9.5
Integration with Salesforce.com
Dimelo
Ontraport
7.3
Integration with Microsoft Dynamics CRM
Dimelo
Ontraport
7.3
Integration with SugarCRM
Dimelo
Ontraport
7.3

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Likelihood to Renew

Dimelo

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

Dimelo

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

Dimelo

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

Dimelo

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

Dimelo

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Implementation Rating

Dimelo

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

Dimelo

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

Likelihood to Recommend

Dimelo
8.1
Ontraport
6.7

Likelihood to Renew

Dimelo
Ontraport
9.1

Usability

Dimelo
Ontraport
7.8

Performance

Dimelo
Ontraport
7.7

Support Rating

Dimelo
Ontraport
9.0

In-Person Training

Dimelo
Ontraport
9.1

Implementation Rating

Dimelo
Ontraport
9.1

Scalability

Dimelo
Ontraport
8.2

Add comparison