What users are saying about
67 Ratings
67 Ratings
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Score 8.6 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

Drift

Drift makes it easy for us to feed the right information to the right people based on their intent, and it makes the whole experience simple and fast. It’s helped deliver the competitive advantage and brand experience we were striving for. If you’re not ready to innovate on the way you approach marketing, sales, and customer experience then it may not be for you.
Adrian Cohn | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Drift
Fathom Customer Care
6.2
Agent dashboard
Drift
Fathom Customer Care
7.0
Validate callers
Drift
Fathom Customer Care
6.0
Outbound response
Drift
Fathom Customer Care
6.0
Call forwarding
Drift
Fathom Customer Care
6.0
Click-to-call (CTC)
Drift
Fathom Customer Care
7.0
Warm transfer
Drift
Fathom Customer Care
7.0
Predictive dialing
Drift
Fathom Customer Care
6.0
Interactive voice response
Drift
Fathom Customer Care
6.0
REST APIs
Drift
Fathom Customer Care
6.0
Call scripts
Drift
Fathom Customer Care
6.0
Call tracking
Drift
Fathom Customer Care
6.0
Multichannel integration
Drift
Fathom Customer Care
6.0
CRM software integration
Drift
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Drift
Fathom Customer Care
5.2
Inbound call routing
Drift
Fathom Customer Care
4.0
Omnichannel inbound routing
Drift
Fathom Customer Care
6.0
Recording
Drift
Fathom Customer Care
5.0
Quality management
Drift
Fathom Customer Care
5.0
Call analytics
Drift
Fathom Customer Care
5.0
Historical reporting
Drift
Fathom Customer Care
5.0
Live reporting
Drift
Fathom Customer Care
5.0
Customer surveys
Drift
Fathom Customer Care
5.0
Customer interaction analytics
Drift
Fathom Customer Care
7.0

Pros

Drift

  • Chatbot builder. The new builder Drift recently came out with is very user-friendly and intuitive.
  • Integrations. We integrate Drift with Salesforce and Hubspot. After a lot of testing and mini failures, we finally figured it out and everything works seamlessly.
  • Content. Drift's marketing is the best out there, and I always draw inspiration from their "human" approach to our marketing content. As a customer, I am kept up to date on product releases as well as industry leader knowledge reports to keep our company's marketing relevant, helpful, and engaging.
Rachel Green | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Drift

  • The all vertical work flow is tough to visualize at times. It gets a bit messy.
  • Getting a fair distribution of leads to all of the reps has been a struggle.
  • It can be tough to test in a timely matter.
Mike Thompson | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Drift

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Drift

Like I mentioned earlier, looking at Drift's UI and how it handles chat requests, it may not fare well as a dedicated support-chat system like Intercom and Zopim. Of course, their value prop is conversational marketing and lead gen through automatic bot workflows. They're trying to do too many things - like Email Sequences and Account Based Marketing for example. It would be great to see data in 12 months on how that experiment of theirs is helping the customers.
Ankurman Shrestha | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Drift

  • Drift has allowed us to capture more MQLs since we started using it.
  • Drift has increased customer satisfaction with our services since it enabled real-time support and communication with them.
  • Drift has allowed us to spend less time supporting users or replying to user questions, and spend more time on critical business issues, while maintaining the same level of support for our customers.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Drift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Drift Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Drift
8.6
Fathom Customer Care
8.0

Support Rating

Drift
Fathom Customer Care
8.0

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