EasyVista Service Manager vs. Micro Focus Universal Discovery and Universal CMDB

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
Micro Focus Universal Discovery and Universal CMDB
Score 8.3 out of 10
N/A
Micro Focus Universal CMDB (formerly HP Universal CMDB) is a configuration management database supported by Micro Focus and acquired from Hewlett-Packard Enterprise.N/A
Pricing
EasyVista Service ManagerMicro Focus Universal Discovery and Universal CMDB
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerMicro Focus Universal Discovery and Universal CMDB
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerMicro Focus Universal Discovery and Universal CMDB
Top Pros
Top Cons
Features
EasyVista Service ManagerMicro Focus Universal Discovery and Universal CMDB
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
Micro Focus Universal Discovery and Universal CMDB
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.01 Ratings00 Ratings
ITSM reports and dashboards9.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
Micro Focus Universal Discovery and Universal CMDB
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Best Alternatives
EasyVista Service ManagerMicro Focus Universal Discovery and Universal CMDB
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Score 9.0 out of 10

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Medium-sized Companies
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Score 9.0 out of 10
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Score 8.7 out of 10
Enterprises
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Score 8.7 out of 10
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User Ratings
EasyVista Service ManagerMicro Focus Universal Discovery and Universal CMDB
Likelihood to Recommend
10.0
(1 ratings)
8.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
5.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
EasyVista Service ManagerMicro Focus Universal Discovery and Universal CMDB
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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Micro Focus
Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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Micro Focus
  • Management and organization of Configuration Items
  • Ensures a single and uniform source of database to avoid any ambiguity between departments.
  • Proper delivery of services
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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Micro Focus
  • Browser Capability
  • User Experience
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Usability
EasyVista
No answers on this topic
Micro Focus
Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
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Support Rating
EasyVista
No answers on this topic
Micro Focus
Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
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Implementation Rating
EasyVista
No answers on this topic
Micro Focus
Upgrades from old versions were really hard to handle.
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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Micro Focus
Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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Micro Focus
  • ensured proper service delivery which helped organizations to grow
  • It was a little expensive for the company.
  • Mainly had a positive impact especially in the cases of risk assessment and analysis.
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ScreenShots