eGain vs. Helpjuice

Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.

Incentivized

With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.

Incentivized

• Multiple options to choose channel of your convenience
• The product capabilities are very good. Easy for integration and deployment
• Strong consulting partnership

Incentivized

• Provides exact information
• Practical Knowlege
• Useful information

Incentivized

• Service and support needs to be done better.
• Compliance and risk management needs to be improved

Incentivized

• It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.

Incentivized

While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.

Incentivized

Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.

Incentivized

• eGain helped in improvising our customer engagements
• Customer retention was made possible as the tool helps us analyse the painpoints of the customer
• Social Media Marketing helped to gain a lot of customers with minimal cost incurred.

Incentivized

• Converting clients
• Tickets management
• Client management

Incentivized