eGain vs. Helpjuice

Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.

Incentivized

With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.

Incentivized

• Multiple options to choose channel of your convenience
• The product capabilities are very good. Easy for integration and deployment
• Strong consulting partnership

Incentivized

• In app support folks are responsive
• It looks nice and professional from the front end
• The ability to get feedback on your content from readers

• Service and support needs to be done better.
• Compliance and risk management needs to be improved

Incentivized

• Need to write some exact words or problems
• Need to add more details in some area
• Can improve its UI UX

Incentivized

While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.

Incentivized

Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.

Incentivized

• eGain helped in improvising our customer engagements
• Customer retention was made possible as the tool helps us analyse the painpoints of the customer
• Social Media Marketing helped to gain a lot of customers with minimal cost incurred.

Incentivized

• As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
• I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
• The Doc Center looks nice, so you'd never know the pain behind it.