eGain vs. Verint Voice of the Customer
eGain vs. Verint Voice of the Customer
Product | Rating | Most Used By | Product Summary | Starting Price |
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eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A | |
Verint Voice of the Customer | N/A | Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. | N/A |
eGain | Verint Voice of the Customer | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
eGain | Verint Voice of the Customer | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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eGain | Verint Voice of the Customer | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eGain | Verint Voice of the Customer | |
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Likelihood to Recommend | 7.0 (1 ratings) | 8.5 (8 ratings) |
Likelihood to Renew | - (0 ratings) | 9.7 (2 ratings) |
Usability | - (0 ratings) | 8.6 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (3 ratings) |
eGain | Verint Voice of the Customer | |
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Likelihood to Recommend | eGain Corporation | Verint |
Pros | eGain Corporation | Verint |
Cons | eGain Corporation | Verint |
Likelihood to Renew | eGain Corporation No answers on this topic | Verint |
Usability | eGain Corporation No answers on this topic | Verint |
Support Rating | eGain Corporation No answers on this topic | Verint |
Alternatives Considered | eGain Corporation | Verint |
Return on Investment | eGain Corporation | Verint |
ScreenShots |