Fleet Complete vs. Motive

Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!

Incentivized

I don't know what you mean by this. If you drive for a living, then it is suited for you. If you need something that records where your drivers are and what they are doing, then this is a good device to use and is very user-friendly. If you don't drive, then you don't need it.

Incentivized

• Affordable.
• Includes a lot of added benefits such as BigRoad.

Incentivized

• The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options.
• The integration with our dispatch (TMS) software is flawless with nice features.
• The total safety options are very robust. Our insurance carrier loves what we are reporting to them.

Incentivized

• Desktop version is very outdated. Needs to be created to work with Macs as well.
• The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.

Incentivized

• Speed limit signs take a while to update. A stretch in PA and TN comes to mind, and it still has the old speed limit that was changed four months almost a year ago.
• Split sleeper berth errors: When a driver experiences an adverse driving condition and also properly completes a sleeper split, the system has not acknowledged this several times, and I had to contact Motive to get it fixed.
• Many drivers have randomly stayed on "On Duty" status, even though they had been driving for several hours.

Incentivized

There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...

Incentivized

When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.

Incentivized

As previously said, Motive allows our dispatch to keep continuous eyes on our drivers. We are notified of their driving condition. The ease of use for mileage gathering and routes taken help our team use their time to focus on other areas of need.

Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.

Incentivized

Even after using the product for multiple years, Motive continues to have follow-up calls with us to ensure we are taking full advantage of the functionality offered, to show us new tools and modules that are being released, and to help solve any issues or troubleshooting that may be required.

Incentivized

Trainer was hard to understand but very knowledgeable in my needs.

Incentivized

The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.

Incentivized

Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.

Incentivized

Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.

Incentivized

• Peace of mind when it comes to hanging assets.
• We have saved a lot of time when trying to calculate IFTA each quarter.

Incentivized

• Level of compliance has increased significantly from paper logs
• Saves driver time in completing daily logs
• Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app