Likelihood to Recommend - Formstack for Salesforce excels in scenarios where organizations need to capture leads seamlessly. The platform's ability to create customized and branded lead generation forms, coupled with its direct integration with Salesforce, facilitates the smooth transfer of lead data into the CRM system. This is particularly beneficial for marketing teams running campaigns and events.- In scenarios where the primary goal is to collect basic contact information without the need for complex workflows or integrations, the comprehensive features of Formstack may be more than what is required. Simpler tools or solutions might be more appropriate for straightforward contact form needs.
Read full review If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Read full review Pros Collecting customer data and keeping it clean and organized I can send forms to the candidates so that they can easily review the documents The forms are easily embedded in websites, allowing us to utilize formstack for our various seasonal programs. Read full review Continuous feedback such as CSAT or NPS score. Monitors feedback trends on recurring surveys through analytics dashboard. In context, in the moment data rather than during a follow up survey. Read full review Cons mastering the more advanced features of Formstack, especially those related to complex form configurations and workflow automation, can be challenging. we need a broader range of pre-built templates within Formstack Improvements in the mobile app experience, such as a more intuitive design and additional features comparable to the web version, would enhance the usability of Formstack Read full review Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic. Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers. Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys. Read full review Usability The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Read full review Support Rating If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
Read full review Alternatives Considered Formstack has a lot of work to do to get up to
Jotform standards.
Jotform has more payment integration options which is a HUGE selling factor for us as far as which program to choose. They also offer more discounts for non-profits which we work with often. Formstack has some pros but
Jotform is more elaborate
Read full review I have
Hotjar ,
Sprig , and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects.
Sprig and
Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Read full review Return on Investment This can lead to time savings, allowing employees to focus on more strategic tasks rather than manual data handling. By automating the transfer of data from forms to Salesforce, the platform contributes to improved data accuracy. The automation and customization capabilities of Formstack can streamline various processes, from lead generation to internal approvals. Read full review Positive - gave us more insight into our user's journey post purchase. Positive - let us know what problems our users were having with our account portal through moment of truth surveys. Positive - gave us numbers to show to leadership that quantified the digital customer experience. Read full review ScreenShots