foundU vs. Verint Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
foundU
Score 7.9 out of 10
N/A
foundU is a payroll automation and HRIS solution from the company of the same name in Queensland, presented as an end-to-end cloud system featuring employee self-service, roster costing and efficiency management, and comprehensive reporting capability.
$3
per user
Verint Workforce Management
Score 8.0 out of 10
N/A
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased…N/A
Pricing
foundUVerint Workforce Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
foundUVerint Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsVerint offers a named user pricing model with SaaS and on-premise delivery methods.
More Pricing Information
Community Pulse
foundUVerint Workforce Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
foundUVerint Workforce Management
Payroll Management
Comparison of Payroll Management features of Product A and Product B
foundU
8.9
2 Ratings
Verint Workforce Management
-
Ratings
Pay calculation8.42 Ratings00 Ratings
Support for external payroll vendors8.92 Ratings00 Ratings
Off-cycle/On-Demand payment9.52 Ratings00 Ratings
Benefit plan administration8.92 Ratings00 Ratings
Direct deposit files8.92 Ratings00 Ratings
Salary revision and increment management8.92 Ratings00 Ratings
Reimbursement management8.92 Ratings00 Ratings
User Ratings
foundUVerint Workforce Management
Likelihood to Recommend
8.5
(2 ratings)
8.0
(44 ratings)
Likelihood to Renew
-
(0 ratings)
6.4
(1 ratings)
User Testimonials
foundUVerint Workforce Management
Likelihood to Recommend
foundU
In its beta [version] it got stuck in some modules but with the new update, it’s working [perfectly]. It does not matter what size of a company is [it's perfect] for every Spacs to use.
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Verint
One well suited area for WFM is scheduling. Once an associate's schedule is calculated or set, it is easy to see and manage if needed, but ultimately provides off hand assistance managing day to day workflow and activities such as training, meetings, or time off. The layout, display, and color coordinated scheduling offers an easy way to track associates. Discrepancies easily stand out and can be addressed and updated immediately.
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Pros
foundU
  • Organization.
  • Real-time control.
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Verint
  • Verint Workforce Management does a nice job of providing a broad suite of tools that allow us to build out our own back-office WFM program that may differ from other back-office areas.
  • The capabilities of the broader Verint platform tie in nicely with Verint Workforce Management, so we can use DPA, My Time, Scorecard, and Forecasting and Scheduling to manage operations from front to back.
  • User experiences and access can be tailored depending on the roles of the employees so as not to overwhelm someone with too many tools.
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Cons
foundU
  • It’s interface is bit tricky but eventually get used to it.
  • Other then that its perfect for its use.
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Verint
  • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
  • Having Verint forecast lists for queues after adding historical weeks in.
  • Removing someone from a class that has moved to another organization and is no longer visible within mine.
  • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
  • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
  • Sorting by shift event time is no longer an option in the Calendar screen.
  • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
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Likelihood to Renew
foundU
No answers on this topic
Verint
Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
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Alternatives Considered
foundU
I would always prefer foundU for payrolls because it covers almost every module. And it’s really easy to use. It's cost efficient and it’s one of the best tools currently available for payment solutions.
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Verint
Verint Workforce Management provides more visibility on associate planned activities. It is excellent at taking multiple factors into consideration to set manageable goals and improve performance. There are a variety of options to fine tune so it is specific to the company's needs. There are multiple online resources available to become more familiar with its functionality
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Return on Investment
foundU
  • Always exact payroll.
  • Advanced calculations.
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Verint
  • Definitely Verint has improved our service goals related to Staffing. It's a no brainer.
  • The Style of employee self service has improved admin productivity.
  • Reporting has been tough; We write our own to supplement the stock reports. Going to the cloud is going to be difficult for us.
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