Freshdesk vs. Korero
Freshdesk vs. Korero
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Korero | Small Businesses (1-50 employees) | Korero is designed to be a one stop solution for Customer Relationship Management, Collaboration and Communication combined with Automation features to empower and make your sales team highly effective and productive. Primarily focused on the B2B and Small & Medium Enterprises sector, Korero boasts a simplified User Interface for a great User Experience. Korero is available as a Software as a Service solution – pay as you go, cloud enabled with an omnichannel presence (Android… | $10 per user |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month. | ||||||||||||||
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Freshdesk | Korero | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Social CRM |
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Platform |
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Security |
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Freshdesk | Korero | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Korero | |
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Likelihood to Recommend | 8.8 (212 ratings) | 8.8 (3 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | 8.5 (3 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | 7.9 (3 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Korero | |
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Likelihood to Recommend | Freshworks Inc | Innoverenit |
Pros | Freshworks Inc | Innoverenit |
Cons | Freshworks Inc | Innoverenit |
Likelihood to Renew | Freshworks Inc | Innoverenit No answers on this topic |
Usability | Freshworks Inc | Innoverenit |
Reliability and Availability | Freshworks Inc | Innoverenit No answers on this topic |
Performance | Freshworks Inc | Innoverenit No answers on this topic |
Support Rating | Freshworks Inc | Innoverenit |
In-Person Training | Freshworks Inc | Innoverenit No answers on this topic |
Online Training | Freshworks Inc | Innoverenit No answers on this topic |
Implementation Rating | Freshworks Inc | Innoverenit No answers on this topic |
Alternatives Considered | Freshworks Inc | Innoverenit |
Contract Terms and Pricing Model | Freshworks Inc | Innoverenit No answers on this topic |
Scalability | Freshworks Inc | Innoverenit No answers on this topic |
Return on Investment | Freshworks Inc | Innoverenit |
ScreenShots | Korero Screenshots |