Chose Freshservice
We campared other couple of tools while selecting Freshservice but as per cost and features this is the best software.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Freshservice | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshservice | ServiceNow Customer Service Management | |
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Considered Both Products | Freshservice | ServiceNow Customer Service Management No answer on this topic |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Freshservice | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.0 (113 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | - (0 ratings) |
Usability | 9.1 (6 ratings) | 10.0 (1 ratings) |
Support Rating | 8.4 (77 ratings) | 9.0 (1 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Freshservice | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Freshworks Inc | ServiceNow |
Pros | Freshworks Inc | ServiceNow |
Cons | Freshworks Inc | ServiceNow |
Likelihood to Renew | Freshworks Inc | ServiceNow No answers on this topic |
Usability | Freshworks Inc | ServiceNow |
Support Rating | Freshworks Inc | ServiceNow |
Implementation Rating | Freshworks Inc | ServiceNow No answers on this topic |
Alternatives Considered | Freshworks Inc | ServiceNow |
Return on Investment | Freshworks Inc | ServiceNow |
ScreenShots | Freshservice Screenshots |