Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
$19
Per Month Per User
ServiceNow IT Service Management
Score 8.4 out of 10
N/A
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
1. Cost - I have always had the best cost provided by Freshservice as compared to others 2. Functionality - far more functionality is provided by Freshservice 3. ITIL enabled ITSM tool with better support for different ITIL modules
Easier to implement as compared to other ITSM tool like Summit Symphony ITSM. Freshservice to be the perfect amount of customisable in the Admin portal and we can use it out-of-the-box without needing any coding knowledge to build anything, but we have used the settings to …
We are using SNOW at our parent company level but we find it quite complex in comparison to Freshservice and we do not have admin access to it in the same way we do to Freshdesk. Overall I prefer Freshservice but for larger corporations with large teams supporting the product I …
Freshservice was a lot cheaper and a lot more powerful out of the box than ServiceNow. Being a smaller company, we needed the out of the box functionality and limited administrator interaction for our solution. ServiceNow required a bit more work on the backend where …
Freshservice is easy to configure, easy to use, evolves super quickly and comes at a very reasonable price. Other systems we tried or evaluated were super expensive, unstable or hard to configure. I was surprised by how easy it was to implement Freshservice and to gain adoption …
For our use much better. So much cheaper and simple to setup, up and running is days not months# being able to configure in house is a massive advantage for us and SO MUCH CHEAPER..
Freshservice' beats ServiceNow and Jira Service Management on two key areas: user experience and ease of use (for both users and agents) and out-of-the-box readiness.
We found that both ServiceNow and Jira Service Management require significant configuration and building to get …
We found Freshservice to have the best balance between pricing and features. While you don't get nearly as many possibilities as with ServiceNow (e.g., the ability to build nearly any type of workflows from end-to-end), the solution is quite user-friendly with not much of a …
We came from Zendesk, which worked well for us as a customer service interaction platform, but we needed a fully-fledged ITSM that would allow for asset management, documentation for internal changes and requests all in one. We found that with additional tools and automations …
Brilliant for an ITIL Service Desk solution for use by IT department.
Can be used to manage incoming IT emails automatically ticketing them
and replying to users reducing work load of first line support. Can be
The base cloud solution covers the majors needs of the organization, giving the opportunity to deploy the ServiceNow solution very quickly, in weeks, rather than months as is the case with with BMC Remedy.