Freshworks Customer Service Suite vs. Kore.ai

Freshworks Customer Service Suite

Freshworks Customer Service Suite

1 Reviews and Ratings

Kore.ai

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshworks Customer Service Suite	Score 8.0 out of 10	N/A	Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.	$35 per month per agent
Kore.ai	Score 8.0 out of 10	N/A	Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;…	N/A

Pricing

Freshworks Customer Service Suite

Kore.ai

Editions & Modules

Growth: $29
per month (billed annually) per agent
Pro: $69
per month (billed annually) per agent
Enterprise: $109
per month (billed annually) per agent

No answers on this topic

Offerings

Pricing Offerings
Freshworks Customer Service Suite	Kore.ai
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Freshworks Customer Service Suite	Kore.ai
Top Pros	No answers on this topic	Pro Use cases Pro Natural language Pro Language processing
Top Cons	No answers on this topic	Minus Session management Minus Sales process Minus Training videos

Best Alternatives
	Freshworks Customer Service Suite	Kore.ai
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	IBM watsonx Assistant Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Zoom Contact Center Score 9.2 out of 10
Enterprises	Salesforce Service Cloud Score 8.8 out of 10	Conversica Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Freshworks Customer Service Suite	Kore.ai
Likelihood to Recommend	- (0 ratings)	8.5 (2 ratings)
Usability	- (0 ratings)	9.0 (2 ratings)
Support Rating	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	Freshworks Customer Service Suite	Kore.ai
Likelihood to Recommend	Freshworks Inc No answers on this topic	Kore.ai It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai. Incentivized Avinash Saklani Frontend Developer Read full review
Pros	Freshworks Inc No answers on this topic	Kore.ai Virtual Assistants. Customer Journeys. Bot Development. Incentivized Chhaya Singh CEO Read full review
Usability	Freshworks Inc No answers on this topic	Kore.ai For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform. Incentivized Avinash Saklani Frontend Developer Read full review
Support Rating	Freshworks Inc No answers on this topic	Kore.ai Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot. Incentivized Chhaya Singh CEO Read full review
Return on Investment	Freshworks Inc No answers on this topic	Kore.ai Assisted in solving customer questions. Incentivized Chhaya Singh CEO Read full review
ScreenShots	Freshworks Customer Service Suite Screenshots	Kore.ai Screenshots