Freshworks Customer Service Suite vs. Pure Chat by Ruby

Freshworks Customer Service Suite

Freshworks Customer Service Suite

1 Reviews and Ratings

Pure Chat by Ruby

Pure Chat by Ruby

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshworks Customer Service Suite	Score 8.0 out of 10	N/A	Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.	$35 per month per agent
Pure Chat by Ruby	Score 8.6 out of 10	N/A	Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.	$10 per month

Pricing

Freshworks Customer Service Suite

Pure Chat by Ruby

Editions & Modules

Growth: $29
per month (billed annually) per agent
Pro: $69
per month (billed annually) per agent
Enterprise: $109
per month (billed annually) per agent

Additional Users - Pro: $10
per month
Additional Users - Growth: $15
per month
Growth: $49
per month
Pro: $99
per month

Offerings

Pricing Offerings
Freshworks Customer Service Suite	Pure Chat by Ruby
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Freshworks Customer Service Suite	Pure Chat by Ruby
Top Pros	No answers on this topic	Pro Mobile app Pro Quick connection Pro Good customization
Top Cons	No answers on this topic	Minus Set up Minus Nice feature Minus Chat widget

Best Alternatives
	Freshworks Customer Service Suite	Pure Chat by Ruby
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Salesforce Service Cloud Score 8.7 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Freshworks Customer Service Suite	Pure Chat by Ruby
Likelihood to Recommend	- (0 ratings)	8.6 (2 ratings)

User Testimonials
	Freshworks Customer Service Suite	Pure Chat by Ruby
Likelihood to Recommend	Freshworks Inc No answers on this topic	Ruby Receptionists, Inc Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone Incentivized Matthew Gehrman Agency Principal Read full review
Pros	Freshworks Inc No answers on this topic	Ruby Receptionists, Inc Online chat Multiple websites, multiple users Supervisor feature Incentivized Toby Mei Senior Marketing Analyst Read full review
Cons	Freshworks Inc No answers on this topic	Ruby Receptionists, Inc Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use. Incentivized Matthew Gehrman Agency Principal Read full review
Alternatives Considered	Freshworks Inc No answers on this topic	Ruby Receptionists, Inc Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Incentivized Toby Mei Senior Marketing Analyst Read full review
Return on Investment	Freshworks Inc No answers on this topic	Ruby Receptionists, Inc Instant connection with our clients and prospects Expanded our ability to increase client contact efficiency Allows us to stay up to date with the ever changing demand of consumers Incentivized Matthew Gehrman Agency Principal Read full review
ScreenShots	Freshworks Customer Service Suite Screenshots