Genesys Cloud CX vs. Saleswhale
Genesys Cloud CX vs. Saleswhale
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Saleswhale | N/A | Saleswhale is an AI sales assistant tool that qualifies leads via email (Gmail or Outlook) and then books meetings with qualified leads on behalf of sales reps. The automated sales assistant can answer frequently asked questions, send file attachments, etc., try to schedule a call, and then hand the meeting off to the appropriate sales rep or team. Saleswhale also automatically reports on activities and performance. The system currently integrates with Salesforce, and according to the vendor an… | $3 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | Chat with us for support and recommendations for your team. | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Saleswhale | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | ZoomInfo Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Saleswhale | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Saleswhale | |
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Likelihood to Recommend | Genesys | Saleswhale No answers on this topic |
Pros | Genesys | Saleswhale No answers on this topic |
Cons | Genesys | Saleswhale No answers on this topic |
Likelihood to Renew | Genesys | Saleswhale No answers on this topic |
Usability | Genesys | Saleswhale No answers on this topic |
Reliability and Availability | Genesys | Saleswhale No answers on this topic |
Performance | Genesys | Saleswhale No answers on this topic |
Support Rating | Genesys | Saleswhale No answers on this topic |
In-Person Training | Genesys | Saleswhale No answers on this topic |
Online Training | Genesys | Saleswhale No answers on this topic |
Implementation Rating | Genesys | Saleswhale No answers on this topic |
Alternatives Considered | Genesys | Saleswhale No answers on this topic |
Contract Terms and Pricing Model | Genesys | Saleswhale No answers on this topic |
Scalability | Genesys | Saleswhale No answers on this topic |
Professional Services | Genesys | Saleswhale No answers on this topic |
Return on Investment | Genesys | Saleswhale No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |