TrustRadius

GLPI vs. HubSpot Service Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
HubSpot Service Hub
Score 8.5 out of 10
N/A
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.
$50
per month
Pricing
GLPIHubSpot Service Hub
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
Starter
$50 ($45)
monthly (annually)
Professional
$400 ($360)
monthly (annually)
Enterprise
Starting at $1,200
per month
Offerings
Pricing Offerings
GLPIHubSpot Service Hub
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPIHubSpot Service Hub
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GLPIHubSpot Service Hub
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.2
1 Ratings
12% above category average
HubSpot Service Hub
8.5
11 Ratings
7% above category average
Organize and prioritize service tickets10.01 Ratings9.211 Ratings
Expert directory8.01 Ratings7.94 Ratings
Self-service tools10.01 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings7.65 Ratings
ITSM reports and dashboards8.01 Ratings00 Ratings
Subscription-based notifications00 Ratings8.26 Ratings
Ticket creation and submission00 Ratings8.711 Ratings
Ticket response00 Ratings9.511 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
9.5
1 Ratings
15% above category average
HubSpot Service Hub
-
Ratings
Configuration mangement9.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
8.5
1 Ratings
2% above category average
HubSpot Service Hub
-
Ratings
Change requests repository9.01 Ratings00 Ratings
Service-level management8.01 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
GLPI
-
Ratings
HubSpot Service Hub
9.3
10 Ratings
18% above category average
External knowledge base00 Ratings9.310 Ratings
Internal knowledge base00 Ratings9.310 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
GLPI
-
Ratings
HubSpot Service Hub
8.1
6 Ratings
5% above category average
Customer portal00 Ratings9.14 Ratings
IVR00 Ratings7.13 Ratings
Social integration00 Ratings7.34 Ratings
Email support00 Ratings7.86 Ratings
Help Desk CRM integration00 Ratings9.26 Ratings
Best Alternatives
GLPIHubSpot Service Hub
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPIHubSpot Service Hub
Likelihood to Recommend
10.0
(1 ratings)
8.6
(12 ratings)
User Testimonials
GLPIHubSpot Service Hub
Likelihood to Recommend
Teclib
GLPI is a good solution for most companies.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
HubSpot
It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Max Safier | TrustRadius Reviewer
Max Safier
Contact Center Solutions Engineer
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
HubSpot
  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Verified User
Anonymous
Read full review
Cons
Teclib
No answers on this topic
HubSpot
  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Ed Romaine | TrustRadius Reviewer
Ed Romaine
VP Marketing & Business Development
Read full review
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
HubSpot
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
Matt Zuvella | TrustRadius Reviewer
Matt Zuvella
VP of Marketing
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
HubSpot
  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
AS
Abhishek Sinha
Pre-Sales manager
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

HubSpot Service Hub Screenshots

Screenshot of Service Hub helps to quickly address service tickets