What users are saying about
1 Rating
5 Ratings
1 Rating
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Score 9 out of 100
5 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

GoContact
9.1
HotTelecom
Agent dashboard
GoContact
8.0
HotTelecom
Validate callers
GoContact
9.0
HotTelecom
Outbound response
GoContact
10.0
HotTelecom
Call forwarding
GoContact
8.0
HotTelecom
Warm transfer
GoContact
9.0
HotTelecom
Predictive dialing
GoContact
10.0
HotTelecom
Interactive voice response
GoContact
10.0
HotTelecom
Call scripts
GoContact
9.0
HotTelecom
Call tracking
GoContact
9.0
HotTelecom
Multichannel integration
GoContact
9.0
HotTelecom
CRM software integration
GoContact
9.0
HotTelecom

Workforce Optimization (WFO)

GoContact
8.5
HotTelecom
Inbound call routing
GoContact
8.0
HotTelecom
Omnichannel inbound routing
GoContact
8.0
HotTelecom
Recording
GoContact
9.0
HotTelecom
Call analytics
GoContact
8.0
HotTelecom
Historical reporting
GoContact
9.0
HotTelecom
Live reporting
GoContact
9.0
HotTelecom

Cloud PBX

GoContact
HotTelecom
9.5
Hosted PBX
GoContact
HotTelecom
9.7
Multi-level Interactive Voice Response (IVR)
GoContact
HotTelecom
9.9
Call reports
GoContact
HotTelecom
8.8

Call Management

GoContact
HotTelecom
9.7
Answering rules
GoContact
HotTelecom
9.7
Call recording
GoContact
HotTelecom
9.9
Call park
GoContact
HotTelecom
9.7
Call screening
GoContact
HotTelecom
9.5
Message alerts
GoContact
HotTelecom
9.5

VoIP system collaboration

GoContact
HotTelecom
8.7
Audio conferencing
GoContact
HotTelecom
8.7

Pros

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Cons

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Usability

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

HotTelecom

No score
No answers yet
No answers on this topic

Support Rating

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

HotTelecom

HotTelecom 9.7
Based on 5 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Alternatives Considered

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

HotTelecom

No answers on this topic

Return on Investment

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

HotTelecom

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoContact Editions & Modules

Additional Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rating Summary

Likelihood to Recommend

GoContact
9.0
HotTelecom
9.4

Usability

GoContact
8.0
HotTelecom

Support Rating

GoContact
10.0
HotTelecom
9.7

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