GoContact vs HotTelecom

Likelihood to Recommend

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

Read full review

Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.

Read full review

Max Barashev

Internet Marketing Manager

PrecoroComputer Software, 11-50 employees

View all 5 answers on this topic

Feature Rating Comparison

GoContact

HotTelecom

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Interactive voice response

Call scripts

Call tracking

Multichannel integration

CRM software integration

GoContact

HotTelecom

Inbound call routing

Omnichannel inbound routing

Recording

Call analytics

Historical reporting

Live reporting

GoContact

HotTelecom

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Call reports

GoContact

HotTelecom

Answering rules

Call recording

Call park

Call screening

Message alerts

GoContact

HotTelecom

Audio conferencing

Pros

Outbound Campaings
Dashboards
Scripting

Read full review

Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Friendly and responsive customer support.
Wide geographical coverage.
It's easy to set up.
High-quality phone calls.
There are a lot of additional services available.

Read full review

Jacob Martin

Cloud Engineer

SkyviaComputer Software, 51-200 employees

View all 5 answers on this topic

Cons

External SIP Phone method
Managing DDI's
Workforce Management

Read full review

Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Video calling is not available as a feature.

Read full review

Verified User

C-Level Executive in Marketing

Information Technology & Services Company, 11-50 employees

View all 5 answers on this topic

Usability

GoContact 8.0

Based on 1 answer

Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.

Read full review

Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

GoContact 10.0

Based on 1 answer

Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.

Read full review

Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

HotTelecom 9.7

Based on 5 answers

We are totally satisfied with help Customer Support. They were quick and responsive

Read full review

Valeria Tkachenko

PR Specialist

Netpeak Software — Professional SEO ToolsComputer Software, 11-50 employees

View all 5 answers on this topic

Alternatives Considered

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.

Read full review

Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

No answers on this topic

Return on Investment

Fast Implementation during COVID19
Fair Retribution Model
Techincal Support easy to acess

Read full review

Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.

Read full review

Verified User

Manager in Marketing

Information Technology and Services Company, 51-200 employees

View all 5 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

GoContact Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HotTelecom Editions & Modules

Edition

Direct virtual phone number	from 5¹
Virtual SMS number	from 7¹
Toll-free (800) number	from 7¹
Virtual PBX	$65²
Virtual fax number	$30³

Monthly fee + connection fee
Monthly fee
Monthly fee + connection fee

Additional Pricing Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rating Summary

GoContact

HotTelecom

GoContact

HotTelecom

GoContact

HotTelecom

Likelihood to Recommend

GoContact

HotTelecom

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Interactive voice response

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Call analytics

Historical reporting

Live reporting

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Call reports

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Pros

GoContact

HotTelecom

Cons

GoContact

HotTelecom

Usability

GoContact

HotTelecom

Support Rating

GoContact

HotTelecom

Alternatives Considered

GoContact

HotTelecom

Return on Investment

GoContact

HotTelecom

Screenshots

GoContact

HotTelecom

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

GoContact Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

HotTelecom Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison