What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 9.7 out of 100
5 Ratings
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Score 9.9 out of 100

Feature Set Ratings

    Contact Center Software

    9.3

    GoContact

    93%

    HotTelecom

    Feature Set Not Supported
    N/A
    GoContact ranks higher in 13/13 features

    Agent dashboard

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Validate callers

    9.7
    97%
    2 Ratings
    N/A
    0 Ratings

    Outbound response

    9.3
    93%
    2 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Warm transfer

    9.7
    97%
    2 Ratings
    N/A
    0 Ratings

    Predictive dialing

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Interactive voice response

    9.3
    93%
    2 Ratings
    N/A
    0 Ratings

    REST APIs

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Multichannel integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.7
    97%
    2 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.3

    GoContact

    93%

    HotTelecom

    Feature Set Not Supported
    N/A
    GoContact ranks higher in 9/9 features

    Inbound call routing

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Recording

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Quality management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call analytics

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Historical reporting

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Live reporting

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Customer surveys

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customer interaction analytics

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    GoContact

    Feature Set Not Supported
    N/A
    9.9

    HotTelecom

    99%
    HotTelecom ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    9.8
    98%
    5 Ratings

    Call Management

    GoContact

    Feature Set Not Supported
    N/A
    10.0

    HotTelecom

    100%
    HotTelecom ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call park

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Message alerts

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    VoIP system collaboration

    GoContact

    Feature Set Not Supported
    N/A
    9.0

    HotTelecom

    90%
    HotTelecom ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Attribute Ratings

    • GoContact is rated higher in 1 area: Support Rating
    • HotTelecom is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    GoContact

    97%
    2 Ratings
    9.9

    HotTelecom

    99%
    5 Ratings

    Usability

    8.0

    GoContact

    80%
    1 Rating

    HotTelecom

    N/A
    0 Ratings

    Support Rating

    10.0

    GoContact

    100%
    1 Rating
    9.8

    HotTelecom

    98%
    8 Ratings

    Likelihood to Recommend

    GoContact

    GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    HotTelecom

    When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
    Max Barashev | TrustRadius Reviewer

    Pros

    GoContact

    • Outbound Campaings
    • Dashboards
    • Scripting
    Vítor Hugo Pacheco | TrustRadius Reviewer

    HotTelecom

    • Friendly and responsive customer support.
    • Wide geographical coverage.
    • It's easy to set up.
    • High-quality phone calls.
    • There are a lot of additional services available.
    Jacob Martin | TrustRadius Reviewer

    Cons

    GoContact

    • External SIP Phone method
    • Managing DDI's
    • Workforce Management
    Vítor Hugo Pacheco | TrustRadius Reviewer

    HotTelecom

    • Video calling is not available as a feature.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    GoContact

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    GoContact Editions & Modules

    Additional Pricing Details

    HotTelecom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 Monthly fee + connection fee

    HotTelecom Editions & Modules

    Edition
    Direct virtual phone numberfrom 51
    Virtual SMS numberfrom 71
    Toll-free (800) numberfrom 71
    Virtual PBX$652
    Virtual fax number$303
    1. Monthly fee + connection fee
    2. Monthly fee
    3. Monthly fee + connection fee
    Additional Pricing Details
    Each price is the price of monthly fee. There might be an additional connection fee for the products.

    Usability

    GoContact

    GoContact 8.0
    Based on 1 answer
    Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    HotTelecom

    No score
    No answers yet
    No answers on this topic

    Support Rating

    GoContact

    GoContact 10.0
    Based on 1 answer
    Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    HotTelecom

    HotTelecom 9.8
    Based on 8 answers
    We are totally satisfied with help Customer Support. They were quick and responsive
    Valeria Tkachenko | TrustRadius Reviewer

    Alternatives Considered

    GoContact

    Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    HotTelecom

    No answers on this topic

    Return on Investment

    GoContact

    • Fast Implementation during COVID19
    • Fair Retribution Model
    • Techincal Support easy to acess
    Vítor Hugo Pacheco | TrustRadius Reviewer

    HotTelecom

    • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
    Anonymous | TrustRadius Reviewer

    Screenshots

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