Google Chat

Google Chat

144 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Chat	Score 7.9 out of 10	N/A	Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.	N/A

Pricing

Google Chat

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Google Chat
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Google Chat
Considered Both Products	Google Chat AS Anton Smyslov Manager Chose Google Chat The main reason why we chose it - the overall G Suite solution, that we bought. We have Google Calendar, GMail & Chat built in. In order not to waste money - we decided to use Google Chat. It works fine, however, as said before, if you had experience with Slack - then you might … Incentivized Helpful? Anurag Kushwaha Software Engineer Chose Google Chat I use it because of it is already available into the google gmail so for using this I do not have to install any external software for this which can take the storage of my device for installation. The other software was taking much data in comparison to the Google Chat. Helpful? Verified User Professional Chose Google Chat You do not need to download anything when using Google Chat yet in Webex sometimes it does only work if you download a file. This is similar to Skype where you need to have the application on your computer. Google Chat has added a lot with the great support they have online. Helpful? Ryan Mays Division Manager Chose Google Chat Our organization uses the entire Google Suite of products, so the integration with Google Drive and especially Gmail made this decision a "no brainer". In canvassing most of our employees, many of them had more experience using this product as opposed to Skype, and the … Incentivized Helpful? Rishi Pal Deputy Manager at Centre of Innovation & Technology Chose Google Chat Switched from Telegram to Google chat as it is more professional and it's integration with other google app is excellent Helpful? carlos ibarra Director Operaciones Chose Google Chat Google Hangouts is the better app for saving chats. With Slack, you'll need to buy a premium license and if your team reaches more than 20 members then things can get expensive. Slack may be cheaper initially but as soon as somebody adds new employees or contractors they will … Incentivized Helpful? MM Mohd Mohsin Human Resources Business Specialist Chose Google Chat Google hangout is very easy to install and you do not have to purchase this feature additionally, this comes with the google product. You can use this product even without installing the additional software. You can work while chatting with your colleagues easily. It can work … Incentivized Helpful? Verified User Engineer Chose Google Chat [Google Hangouts Chat] is low cost, easy to use, and built into most Android smartphones. Helpful? MM Michael Martz Owner Chose Google Chat I don't use Teams internally so as an outside user I find Google Chat easier to use and integrate into our overall software. Incentivized Helpful? Verified User Account Manager Chose Google Chat Compared to major products, I would say Google Hangouts Chat is very effective, affordable and resourceful. The ease of integration with other Google products makes it even better. Incentivized Helpful? Verified User Employee Chose Google Chat Google Hangouts Chat is better in many ways compared to other products. First, it is affordable. Secondly, integration with other Google products is straightforward. Thirdly and most importantly, I find Google Hangouts Chat more capable than other tools in its category. Incentivized Helpful? Verified User Employee Chose Google Chat With Google Hangouts Chat, there is better collaboration and communication not only because it has the best features and that it is affordable, but because it integrates well with other Google products. Therefore if your business uses many Google solutions, then Google Hangouts … Incentivized Helpful? VA Vianne Marie Abulucion Agent Chose Google Chat For me, I'd rather use Google Hangouts Chat than Microsoft Teams. Based on my experience Google Hangouts is way less complicated than Microsoft Teams. I don't like complicated and Microsoft Teams for me is complicated. Let's say for a first-time user for both platforms I'd say … Incentivized Helpful? Verified User Analyst Chose Google Chat Google Hangouts Chat is simple to use and understand unlike other complicated solutions. The software is affordable and offers great features and integration with other Google products is easy which is a plus. In a nutshell, I haven't used such a resourceful software and we … Incentivized Helpful? Verified User Team Lead Chose Google Chat It integrates much easier. Incentivized Helpful? Sizwe Mlotshwa, CSAE IT Technician and Security Analyst Chose Google Chat Since Google Hangouts Chat comes integrated with G-suite, it just works without any adjustments to our organization's workflows. Other products fail on that front and therefore are not encouraged to be used. Incentivized Helpful? Verified User Engineer Chose Google Chat Hangouts was buggy and had frequent crashes, but Hangouts Chat has no such issues so far. Incentivized Helpful? Kristi R-C, CTS, CQT Electrician/Props/Wardrobe/Makeup Artist/Wigs Chose Google Chat Schools, in my area at least, are not being allowed to use Zoom because of incidences of security breaches known as "Zoom bombs," so the schools here chose to use Google Hangouts Chat. That means if I want to talk to the kids or the teachers, I need to use Google Hangouts Chat. Incentivized Helpful? Verified User C-Level Executive Chose Google Chat Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one … Incentivized Helpful?
Top Pros	Pro Easy to use Pro Screen sharing Pro File sharing
Top Cons	Minus Large files Minus User interface Minus Recent update

Features

Google Chat

Project Management

Comparison of Project Management features of Product A and Product B
	Google Chat 7.9 20 Ratings 1% above category average
Task Management	8.711 Ratings
Gantt Charts	7.17 Ratings
Scheduling	8.213 Ratings
Workflow Automation	6.610 Ratings
Mobile Access	8.419 Ratings
Search	8.517 Ratings
Visual planning tools	8.09 Ratings

Communication

Comparison of Communication features of Product A and Product B
	Google Chat 8.2 20 Ratings 2% above category average
Chat	9.020 Ratings
Notifications	8.920 Ratings
Discussions	7.718 Ratings
Surveys	6.513 Ratings
Internal knowledgebase	7.610 Ratings
Integrates with GoToMeeting	8.18 Ratings
Integrates with Gmail and Google Hangouts	8.616 Ratings
Integrates with Outlook	9.07 Ratings

File Sharing & Management

Comparison of File Sharing & Management features of Product A and Product B
	Google Chat 8.3 20 Ratings 2% above category average
Versioning	7.513 Ratings
Video files	8.617 Ratings
Audio files	8.316 Ratings
Document collaboration	8.317 Ratings
Access control	7.814 Ratings
Advanced security features	8.515 Ratings
Integrates with Google Drive	8.416 Ratings
Device sync	9.018 Ratings

Best Alternatives
	Google Chat
Small Businesses	Stackby Score 9.8 out of 10
Medium-sized Companies	Troop Messenger Score 9.7 out of 10
Enterprises	HCL Connections Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Google Chat
Likelihood to Recommend	7.7 (20 ratings)
Likelihood to Renew	8.0 (2 ratings)
Usability	8.0 (2 ratings)
Support Rating	7.3 (3 ratings)

User Testimonials
	Google Chat
Likelihood to Recommend	Google Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective). Incentivized Ryan Mays Division Manager Read full review
Pros	Google Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood. You can download and upload image file that can be use for business process and more. Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call. Incentivized Verified User Anonymous Read full review
Cons	Google I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up. Needing to "accept" a chat invite from someone within my org seems counter-intuitive. Some people have trouble getting their notifications before midnight, somehow? Prior to downloading the app, group messages didn't come up for me on my computer. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Google The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat. Verified User Anonymous Read full review
Usability	Google It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too. Incentivized Kristi R-C, CTS, CQT Electrician/Props/Wardrobe/Makeup Artist/Wigs Read full review
Support Rating	Google I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway. Incentivized Kristi R-C, CTS, CQT Electrician/Props/Wardrobe/Makeup Artist/Wigs Read full review
Alternatives Considered	Google Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen. Incentivized Verified User Anonymous Read full review
Return on Investment	Google In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it. I hope we can make it on our own choice of colors to heightened workers vibe It is connected to your email Incentivized VA Vianne Marie Abulucion Agent Read full review
ScreenShots