Likelihood to Recommend Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
Read full review VMware will work great for the following test scenarios:
Testing windows updates on a system Testing a new software or a new software version Creating a sandbox to test options/features of an OS Creating different VM to test a software on different OS without the need to have physical machines for all of them You can also use it as a "player" only where you have that static VM that you run from time to time as with my use for SAS University. Whenever you need to use the software, you simply start that VM.
Read full review Pros The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected. Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running. The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians. Read full review VMware Player is easy to use. VMware Player supports a wide variety operating systems. Unity mode makes it easy for the end user to utilize needed legacy applications while maintaining their familiar Host OS desktop. It's seamless to the point where the end user doesn't know they're running applications from a VM. Read full review Cons one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch more documentation for apple users never could record a session, all the time was a permissions issue, don't know how to do it Read full review Would be nice to use more VMs at once, but this is basically trial software, so it's hard to fault them. Read full review Likelihood to Renew We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review I give a rating of 8 because VMware Player has its use cases, for example it requires the host OS to be logged in, and the VMware Player application to be opened and the Guest VM started. Only one VM can run at a time. I'd give a 9/10 to VMware Workstation because you can run shared VMs at startup without logging in or starting the workstation application. and i'd give ESX a 10/10 because ESX is the leader in enterprise visualization.
Read full review Usability LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Read full review Great product. Its user-friendly GUI and overall performance are really the biggest strength of this tool. The reason why I don't give a higher note is because of the price. Although it's decent (starting at around $200 for a license), there is a good free alternative in VirtualBox. Not everyone values friendly GUI as something worth paying for. For people that are more tech-savvy, I would recommend looking into VirtualBox as they might actually like the model better (with downloadable add-ons and packages).
Read full review Reliability and Availability Log me in has never failed me
Read full review Performance no complaints
Read full review Integration isn't really relevant here but I see this question more as an OS compatibility for the VM. They state that they support over 200 different OS versions. I honestly have never tried anything else other than Ubuntu and Windows myself but nonetheless, this is impressive. I have not hit any limitation in my use of this software in terms of limitation or conflicts with other software.
Read full review Support Rating I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Read full review VMware support is very knowledgeable on their products, eveything from AirWatch to ESX clusters. VMware is easy to contact, they stay in touch and see the issue through to the end and a final resolution. They keep you up to date on your issue status and don't leave you waiting for answers.
Read full review Implementation Rating Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Read full review Installing the application was easily completed on the twenty computers that needed VMware Player. Once those 20 users were configured we copied our virtual machine template to the 20 users and turned on their newly provisioned virtual machines. We then configured unity mode so the user could easily work from within the virtual machine from their host desktop.
Read full review Alternatives Considered UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system.
TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
Read full review Both free, VMware supports USB 3.0 while VirtualBox does not. VMware supports nested hardware-assisted virtualization while VirtualBox does not.
Read full review Scalability it's perfect
Read full review Return on Investment We kept our help desk staff to a minimum since we no longer needed a tech on each floor. Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it]. We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees. Read full review A positive impact is that it require little to no funding to use. Negative impact is that because it is free it can be hard to get support. Read full review ScreenShots LogMeIn Rescue by GoTo Screenshots