TrustRadius

Grafana OnCall vs. Moogsoft

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana OnCall
Score 9.1 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
Moogsoft
Score 8.5 out of 10
N/A
Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.
$417
per month
Pricing
Grafana OnCallMoogsoft
Editions & Modules
No answers on this topic
Free
$0
Essentials
$417
per month
Advanced
Contact Sales
Offerings
Pricing Offerings
Grafana OnCallMoogsoft
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Grafana OnCallMoogsoft
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Grafana OnCallMoogsoft
Small Businesses

No answers on this topic

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User Ratings
Grafana OnCallMoogsoft
Likelihood to Recommend
9.0
(1 ratings)
10.0
(3 ratings)
User Testimonials
Grafana OnCallMoogsoft
Likelihood to Recommend
Grafana Labs
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
Verified User
Anonymous
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Moogsoft
Moogsoft is well suited in below scenarios - 1. If you are looking for a Event Management layer tools. 2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool. 3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.
Nikhil Kumar Sharma | TrustRadius Reviewer
Nikhil Kumar Sharma
Associate Consultant
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Pros
Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
Verified User
Anonymous
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Moogsoft
  • Event Management Tools
  • Event Enrichment
  • AIOps and ML features
  • Entropy based prediction
Rekha Yadav | TrustRadius Reviewer
Rekha Yadav
Development Team Lead
Read full review
Cons
Grafana Labs
  • Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
  • Users alerting of issues with production systems
Verified User
Anonymous
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Moogsoft
  • Automation
  • Config files
  • Ansible
Verified User
Anonymous
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Alternatives Considered
Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
Verified User
Anonymous
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Moogsoft
Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS offering which gives pretty much flexibility in choosing the right solution as per the customer requirement.
Nikhil Kumar Sharma | TrustRadius Reviewer
Nikhil Kumar Sharma
Associate Consultant
Read full review
Return on Investment
Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
Verified User
Anonymous
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Moogsoft
  • Unique Event Handling and Management
  • Situation-based event grouping
  • Auto Remediation of issues using tight integration options
Rekha Yadav | TrustRadius Reviewer
Rekha Yadav
Development Team Lead
Read full review
ScreenShots