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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grafana OnCall

    Score8.3 out of 10
    N/AGrafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.

    $0

    Moogsoft

    Score5 out of 10
    N/AMoogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.

    $417

    per month

    Pricing
    Grafana OnCallMoogsoft
    Editions & Modules
    No answers on this topic
    Free
    $0
    Essentials
    $417
    per month
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    Pricing Offerings
    Grafana OnCallMoogsoft
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
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    Grafana OnCallMoogsoft
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    Logz.io
    Score8.3 out of 10
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    Score8.8 out of 10
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    User Ratings
    Grafana OnCallMoogsoft
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (3 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Grafana OnCallMoogsoft
    Likelihood to Recommend
    Grafana Labs
    Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.
    Incentivized
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    Moogsoft
    Moogsoft is well suited in below scenarios - 1. If you are looking for a Event Management layer tools. 2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool. 3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.
    Incentivized
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    Pros
    Grafana Labs
    • Interface and information visualization
    • Escalations process with useful IF, ELSE alerting logic
    • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
    Incentivized
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    Moogsoft
    • Event Management Tools
    • Event Enrichment
    • AIOps and ML features
    • Entropy based prediction
    Incentivized
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    Cons
    Grafana Labs
    • it's a little complex to set up
    • landline phone numbers cannot be validated, only mobile numbers
    • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
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    Moogsoft
    • Automation
    • Config files
    • Ansible
    Incentivized
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    Usability
    Grafana Labs
    setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
    Incentivized
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    Moogsoft
    No answers on this topic
    Alternatives Considered
    Grafana Labs
    Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
    Incentivized
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    Moogsoft
    Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS offering which gives pretty much flexibility in choosing the right solution as per the customer requirement.
    Incentivized
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    Return on Investment
    Grafana Labs
    • Reducing services downtime.
    • Better users loyalty as a result of improving of intra-departments collaboration.
    • Reducing the load of Service Desk.
    Incentivized
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    Moogsoft
    • Unique Event Handling and Management
    • Situation-based event grouping
    • Auto Remediation of issues using tight integration options
    Incentivized
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