What users are saying about
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290 Ratings
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Top Rated
951 Ratings

Gusto

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290 Ratings
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Score 7.1 out of 100

Rippling

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Top Rated
951 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • Rippling ranks higher in 1 feature set: Payroll Management

Payroll Management

8.1

Gusto

81%
8.9

Rippling

89%
Rippling ranks higher in 5/7 features

Pay calculation

8.2
82%
130 Ratings
9.1
91%
340 Ratings

Support for external payroll vendors

8.5
85%
8 Ratings
N/A
0 Ratings

Benefit plan administration

6.6
66%
89 Ratings
9.1
91%
361 Ratings

Direct deposit files

8.3
83%
132 Ratings
9.3
93%
352 Ratings

Salary revision and increment management

7.7
77%
112 Ratings
8.8
88%
229 Ratings

Reimbursement management

9.5
95%
11 Ratings
8.4
84%
189 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
9.0
90%
200 Ratings

Human Resource Management

Gusto

Feature Set Not Supported
N/A
8.5

Rippling

85%
Rippling ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
8.4
84%
243 Ratings

Employment history

N/A
0 Ratings
8.3
83%
243 Ratings

Job profiles and administration

N/A
0 Ratings
8.5
85%
296 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
8.5
85%
238 Ratings

Organizational charting

N/A
0 Ratings
8.4
84%
308 Ratings

Organization and location management

N/A
0 Ratings
8.7
87%
258 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
8.4
84%
189 Ratings

Leave and Attendance Management

Gusto

Feature Set Not Supported
N/A
8.8

Rippling

88%
Rippling ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
9.0
90%
319 Ratings

Balance details

N/A
0 Ratings
8.9
89%
289 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
8.4
84%
193 Ratings

Employee Self Service

Gusto

Feature Set Not Supported
N/A
8.6

Rippling

86%
Rippling ranks higher in 5/5 features

View and generate pay and benefit information

N/A
0 Ratings
9.2
92%
395 Ratings

Update personal information

N/A
0 Ratings
9.4
94%
414 Ratings

View company policy documentation

N/A
0 Ratings
8.6
86%
326 Ratings

Employee recognition

N/A
0 Ratings
7.2
72%
194 Ratings

View job history

N/A
0 Ratings
8.4
84%
272 Ratings

Asset Management

Gusto

Feature Set Not Supported
N/A
7.8

Rippling

78%
Rippling ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
7.8
78%
155 Ratings

HR Reporting

Gusto

Feature Set Not Supported
N/A
8.3

Rippling

83%
Rippling ranks higher in 3/3 features

Report builder

N/A
0 Ratings
8.5
85%
154 Ratings

Pre-built reports

N/A
0 Ratings
8.0
80%
144 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
8.5
85%
127 Ratings

Onboarding

Gusto

Feature Set Not Supported
N/A
8.8

Rippling

88%
Rippling ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
9.1
91%
278 Ratings

Manager tracking tools

N/A
0 Ratings
8.6
86%
193 Ratings

Performance and Goals

Gusto

Feature Set Not Supported
N/A
8.9

Rippling

89%
Rippling ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
9.2
92%
89 Ratings

Individual goal setting

N/A
0 Ratings
9.3
93%
94 Ratings

Line-of sight-visibility

N/A
0 Ratings
8.1
81%
90 Ratings

Performance tracking

N/A
0 Ratings
9.1
91%
91 Ratings

Performance Management

Gusto

Feature Set Not Supported
N/A
8.6

Rippling

86%
Rippling ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
8.4
84%
103 Ratings

Performance improvement plans

N/A
0 Ratings
8.9
89%
98 Ratings

Review status tracking

N/A
0 Ratings
8.7
87%
108 Ratings

Review reminders

N/A
0 Ratings
8.6
86%
120 Ratings

Multiple review frequency

N/A
0 Ratings
8.5
85%
97 Ratings

Succession Planning

Gusto

Feature Set Not Supported
N/A
8.6

Rippling

86%
Rippling ranks higher in 4/4 features

Create succession plans/pools

N/A
0 Ratings
8.5
85%
83 Ratings

Candidate ranking

N/A
0 Ratings
8.2
82%
85 Ratings

Candidate search

N/A
0 Ratings
9.0
90%
91 Ratings

Candidate development

N/A
0 Ratings
8.6
86%
83 Ratings

Recruiting / ATS

Gusto

Feature Set Not Supported
N/A
8.7

Rippling

87%
Rippling ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
8.8
88%
79 Ratings

Company Website Posting

N/A
0 Ratings
8.7
87%
79 Ratings

Publish to Social Media

N/A
0 Ratings
8.1
81%
73 Ratings

Job Search Site Posting

N/A
0 Ratings
9.1
91%
74 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
8.5
85%
76 Ratings

Applicant Tracking

N/A
0 Ratings
8.8
88%
80 Ratings

Notifications and Alerts

N/A
0 Ratings
8.7
87%
101 Ratings

Attribute Ratings

  • Rippling is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

6.3

Gusto

63%
150 Ratings
8.7

Rippling

87%
447 Ratings

Likelihood to Renew

6.4

Gusto

64%
5 Ratings
8.8

Rippling

88%
3 Ratings

Usability

7.3

Gusto

73%
2 Ratings
9.1

Rippling

91%
444 Ratings

Availability

Gusto

N/A
0 Ratings
9.1

Rippling

91%
1 Rating

Performance

Gusto

N/A
0 Ratings
9.1

Rippling

91%
1 Rating

Support Rating

3.8

Gusto

38%
32 Ratings
8.3

Rippling

83%
405 Ratings

Implementation Rating

Gusto

N/A
0 Ratings
9.1

Rippling

91%
1 Rating

Product Scalability

Gusto

N/A
0 Ratings
9.1

Rippling

91%
1 Rating

Likelihood to Recommend

Gusto

Gusto is great for the small business owner who wants to spend less time on payroll and more time running their small business. It is easy to use and easy to run each week and hiring or dismissing an employee is an absolute breeze. The customer support staff are incredibly helpful and it integrates easily with QuickBooks Online to help my bookkeeping and accounting sync together with my payroll each week. Highly recommend Gusto for anyone looking for an easy payroll and onboarding solution for their employees regardless of their team size
Read full review

Rippling

For the most part, my day-to-day activities in Rippling are very easy to execute. It was a breeze getting set up when we first started, and regular work like sending out employment agreements or running payroll is extremely straightforward. For a smaller company like ours, after extensive research, we found it to be the best option. Compared to other similarly priced and rated payroll platforms in the market, they were also the only ones that gave us a demo and walked us through the platform so we could make an informed decision. The biggest downside is how long it took us to get set up with state tax agencies and get all our numbers processed. We're a fully remote company, and it would've been a lot smoother if Rippling had people who could help manage this process, so that we could take care of all our responsibilities without having to worry about that side of things. Having a tax consultant who can handle all the paperwork (even for a fee) would be a great add-on. It's been close to 5 months, and we're still waiting on numbers from North Carolina and it's just because we've never done it before, and aside from some help docs, Rippling doesn't offer much assistance here.
Read full review

Pros

Gusto

  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
Read full review

Rippling

  • Displays PTO, Time Cards, and Benefit information where you need it.
  • Has clear indications of where to find what you need, including a search bar.
  • Easy to look at past records on your payroll, and easy to look for co-workers if needed from an HR perspective.
Read full review

Cons

Gusto

  • Reporting engine could use work - significant manipulation is needed in Excel for combination employee/payroll data reports.
  • State registration management is not a service offered by Gusto. A third-party registrar is linked as a partner.
  • Staffing doesn't meet demand at quarter and year-end.
Read full review

Rippling

  • having to do a MFA everytime I log in from the same source is frustrating
  • The reminders should come at random times of the day
  • it seems like it is hard to talk to someone at Rippling as just an employee
Read full review

Pricing Details

Gusto

Starting Price

$40 per month

Editions & Modules

Gusto editions and modules pricing
EditionModules
Simple: A streamlined set of automatic payroll features and benefits integrations$40/month + $6/mo per person1
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work$80/month + $12/mo per person2
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teamsExclusive pricing, contact Gusto3

Footnotes

  1. $12 per employee/contractor
  2. none
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Gusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

Pricing info

Rippling

Starting Price

$8 starting price per user, per month

Editions & Modules

Rippling editions and modules pricing
EditionModules
Recommended$8.001

Footnotes

  1. starting price per user, per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For additional pricing details visit the Rippling pricing page.

Pricing Info

Likelihood to Renew

Gusto

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
Read full review

Rippling

Because it is through my current job I would recommend it to other friends with businesses both large and small. It is an easy to use app and it is super helpful and beneficial for time tracking and ensuring accuracy of the time clock. It notifies you when you are close to your allotted PTO limit which is also a neat feature.
Read full review

Usability

Gusto

The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Read full review

Rippling

Easy to use. I can always find what I am looking for. Enrolling in benefits is a breeze. The learning section is really easy to manage and easy to keep up with what you have done. I also really like how tasks that need to be completed are highlighted as soon as you login
Read full review

Reliability and Availability

Gusto

No answers on this topic

Rippling

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.
Read full review

Performance

Gusto

No answers on this topic

Rippling

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.
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Support Rating

Gusto

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
Read full review

Rippling

Not a ton to say here, I have only had to contact support once in the past year, and the issue was resolved immediately. This is exactly how support should work - pain-free, very responsive, and there when I needed it. If the company is great, then support is one of those things you shouldn't need to think about.
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Alternatives Considered

Gusto

Both tools do similar work. Insperity is a more rounded tool providing additional retirement solutions that Gusto instead links to rather than provides inside their solution. Gusto, however, is easier to navigate and a friendly environment for employees and employers to use. Gusto also gives the ability to do payroll advances while at the time Insperity did not offer the same solution.
Read full review

Rippling

The previous systems I have used have been internally built. In these scenarios, the data and logging of tasks/updates have tended to be clunky and it was hard to easily find the information you need. When it came to looking at par stub details, I had to do my own math and percentage breakdown to make sure my with-holdings actually made sense. In addition logging time off and tracking timesheets was a mess of a process because sometimes you had to manage two systems and old/new versions for certain features.
Read full review

Scalability

Gusto

No answers on this topic

Rippling

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.
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Return on Investment

Gusto

  • Gusto has greatly simplified payroll processing for our company. It can be done quickly and easily since moving from our previous provider.
  • Gusto is very affordable and has most of the features we require, without paying a PEO for features that we do not use.
Read full review

Rippling

  • Rippling has made it incredibly simple for me to get the information I need when I need it
  • Rippling allows me to see the people I work with well, an especially important task for this remote environment
  • I've been able to save time in my day since I no longer have to goggle HR specific criteria thanks to Rippling
  • I also have been able to save time not having to go to all of the different sites to see things like my vested shares, 401k Balance, etc.
Read full review

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