Gusto vs. Rippling

It's very easy to use, especially for smaller companies. The site is user-friendly and eye-catching. Everything you need is easily accessible. I have never had to use the customer service side of Gusto, but there is not much that you would need help with or have issues with. I also really enjoy the little pig when logging in.

Incentivized

Rippling has helped our Onboarding process so much, especially with workflows and reports, and we love that everything is housed in one place. We've also utilized Headcount Planning and Compensation Bands to help establish roles and organizational charts as we anticipate growth. We are slowly utilizing more of the Performance Management tools like Goals and Surveys, which have proven helpful. We have not yet utilized the Contractor Hub, but I'm hoping that will happen soon because that would help us so much!

Incentivized

• Gusto really kills it on the simplicity. The app and website are very clear and straightforward.
• Gusto also does a great job at being easy to navigate, visually pleasing, and logically posed.
• Gusto communicates very clearly and provides just the right amount of communication.
• Gusto makes the onboarding process very easy. I recently started at a new company and the process of filling out the necessary documents, filling out forms, and getting my benefit information input was soooooo easy!

Incentivized

• Time off management - Easily select my time off and add info if i feel the need
• Payroll management - Ability to separate my check into parcels to go to diff deposits
• To do list creation - Create todos for work tasks that need to be accomplished

Incentivized

• Adding in previous time manually could be more accessible.
• Notifications for when employees manually change hours.
• We should allow 1099 users to use the mobile app instead of restricting them to the website, especially since they can just log into the full website on their mobile device.

Incentivized

• They don't have a way to add or remove new services outside of a full contract change.
• Their inventory management warehouse is helpful but doesn't allow for the shipment of devices between people; they are only shipped to the warehouse and then to another employee.
• Integration changes can require a complete setup to use the new integration vs having a migration option.

Incentivized

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.

Rippling continues to innovate and amaze me with their new innovations and features. Product feedback is taken seriously so I always give it whenever I can and end up seeing results. Rippling is the new wave of HRIS that cannot compare against others in the industry just due to the fact they are super user friendly!

Incentivized

It is a great piece of software, something that I have used since its ZenPayroll days. Its weakest feature at this point is its timekeeping and lack of scheduling. If it adds that, it gets a 10/10 and cannot be replaced by any other payroll software. Like I said, I recommend it to all of my clients and associates.

Incentivized

Rippling is easy to use. There are one or two hiccups in the application that prevent me from rating it a 10. This is mostly a few parts of the application where you can't go back or exit a page to correct a setting and instead have to complete the section then delete or re-enter the correct information from the beginning.

Incentivized

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.

Incentivized

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.

Incentivized

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.

Incentivized

Anytime I have contacted customer service, whether it be our customer service representative or an agent with a specific department, my questions have been answered. I am so appreciative of the "check-ins" that our customer service rep provides to make sure that everything we are using with Rippling is still functioning properly and meeting our needs.

Incentivized

Super easy to implement and use!

Incentivized

I've used both Workday and Paylocity for years and they don't even compare. Between the mobile app and the website, everything feels seamless, well thought out, and easy to navigate. I'm so used to the frustration of navigating these apps, even after years of working with them. I never considered there was an option like Gusto out there. It's made everything so easy for me. If I ever get a say I'll be a diehard Gusto evangelist from here on out.

Incentivized

Rippling

• Cloud-based: Easy access and scalability.
• Focus: Core HR functions like payroll, benefits, and time off.
• User-friendly: Intuitive interface for all experience levels.Ideal: Small and medium businesses seeking efficient HR management.

TriNet

• PEO (Professional Employer Organization): Handles all HR functions, including compliance and risk management.
• Wider range of services: Includes legal, tax, and insurance expertise.More expensive: Higher cost than Rippling due to comprehensive services.
• Higher cost than Rippling due to comprehensive services.Better suited: Larger businesses needing full-service HR support.

Incentivized

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.

Incentivized

• It is definitely an easy, intuitive platform to utilize with lots of helpful features!
• The Benefits package is very poor and is not useful to me at all.
• I enjoy how it breaks up the spending insights into several categories such as Food, Transportation, Shopping, Housing Medical, etc.

Incentivized

• Time is money, so saving lots of time in the every day, repeated tasks is saving us tons of overheard every week.
• Great clarity in our reporting is also key to tactical and strategic decision making regarding turnover and retention issues.
• Open enrollment for 2024 has been exceptionally smooth because of Rippling and the support team that we have access to.

Incentivized