Gusto vs. Rippling

I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!

Incentivized

We are a very small business (11 employees when we are at "capacity"). Rippling allows us to accommodate all of our employment types (hourly, salary, contract), and makes it easy. There are a few things that I have found that seem to be better suited for a much larger company (e.g. company credit cards, expense reimbursement, etc.), but we just use what we need and what works for us. Rippling has made many aspects of management much easier, and it's interactive and kind of fun.

Incentivized

• The self-service aspect of the software is very nice. We rarely need to get customer service involved.
• For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
• We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.

Incentivized

• Clean UI - there is no ambiguity about what function each button will perform.
• Very easy to navigate. It is not difficult to find what is being looked for.
• Single location for multiple functions. This is great for me as there is one central hub for all professional admin matters. Saving me valuable time that I can better spend on more pressing work matters.

Incentivized

• The support isn't very impressive, although it's rare that we even need their help.
• I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.

• The immediate learning curve of working with workflows and recipes
• Building Reports from scratch can be fairly tedious and time consuming. Not streamlined because of having to drill down click by click.
• I am still mystified by all of the formulas that can be used to make custom reports. Rippling is robust and it takes a lot to learn what it can really do.

Incentivized

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.

Rippling continues to innovate and amaze me with their new innovations and features. Product feedback is taken seriously so I always give it whenever I can and end up seeing results. Rippling is the new wave of HRIS that cannot compare against others in the industry just due to the fact they are super user friendly!

Incentivized

The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.

Incentivized

Rippling stands out with its dependable, transparent, and intuitive platform for HR management. It simplifies tasks like managing team details, payroll, and benefits, making them straightforward and efficient. This user-friendliness has been a game-changer for companies like Noticed, where it streamlined employee onboarding and Open Enrollment. Their features combine to create a positive and stress-free experience for HR professionals and employees alike. Rippling's focus on user-friendliness makes it a clear choice for companies seeking a streamlined and efficient HR solution.

Incentivized

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.

Incentivized

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.

Incentivized

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.

Incentivized

Rippling is always very supportive. I do wish there were tutorials, better support forms, and other features before being asked to reach out to the support email. My interactions with the people at Rippling have always been helpful and positive!

Incentivized

Super easy to implement and use!

Incentivized

Gusto was the only payroll provider we used for our business. Before Gusto we were running payroll manually, which was cumbersome and didn’t account for our tax liability. Gusto is heads and shoulders above running payroll manually. It takes the load of payroll management off your shoulders and gives employees and easy to use portal to manage their personal payroll information.

Incentivized

Proof was much more convoluted and not easy to maneuver. Also all the platforms could not relate to each other and so nothing was streamlined in its approach. Also things seemed to lag and was not very up to date when it needed to be. I feel rippling has simplified their processes

Incentivized

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.

Incentivized

• Saves me time and time is money so I've definitely saved money using Gusto over other payroll providers
• 401k integration was not a good fit for my size company unfortunately, which I was disappointed about initially, but if you are a larger company it could be an excellent asset to your benefits structure for your team
• Has increased employee retention because of its ease of use

Incentivized

• The organization of information increased the business efficiency
• Employee can search for themselves, leaving HR to do the things they need to be productive
• Access 24/7 thru mobile app allows employee to function when they have the opportunity leaving the normal work hours for other business.

Incentivized