Rippling is the best!
April 26, 2024
Rippling is the best!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Employee Management
- Payroll
- Benefits
- Time & Attendance
Overall Satisfaction with Rippling
We use Rippling for onboarding and offboarding employees, payroll, performance reviews, and our benefits management. Rippling has assisted our employees by allowing them to have control over their paychecks. They are able to change their own IRA contribution amounts without having to go through a third-party payroll company. The onboarding and offboarding process is so easy and has streamlined both processes. Rippling is also very user friendly. The app is greatly appreciated by all of my employees and helps to provide transparency in the payroll process. I just recently added a Flex spending benefit for my employees and setting it up was so easy! I did have one little snafu, but all it took was a 15-minute video conference to have it all fixed. We also recently added the performance management app to our repertoire. That has been so helpful in making annual reviews more productive since it gives the employee and employer things to talk about in our reviews. In the near future, we may have an employee going remote, so I am now looking into Rippling's options for device management. All in all, I couldn't recommend Rippling enough!
- Customer Service
- User Friendly Interface
- Comprehensive tools for many different aspects of business management.
- Providing point of contact for different aspects of the program, we have a customer service rep, who is fantastic, but he is the only person I know to reach out to, and he generally has to follow up with me with information on which department/person I need to get in touch with to resolve my question.
- Their "help" section is a bit difficult to navigate, but I will say the team chat makes up for that particular shortfall.
- Their pricing is a bit all over the place. Everything is "al a carte," so the costs can add up quickly.
Rippling seemed to be much more user friendly. In speaking with fellow business owners, many of the other payroll companies I looked into had poor customer service reviews, and the costs were much higher than Rippling. I also am pleased that Rippling offers much more than just payroll. With Rippling, we have been able to expand our benefits packages, track performance among employees, and hopefully it will be a great way for any remote employees in the near future.
Do you think Rippling delivers good value for the price?
Yes
Are you happy with Rippling's feature set?
Yes
Did Rippling live up to sales and marketing promises?
Yes
Did implementation of Rippling go as expected?
No
Would you buy Rippling again?
Yes