What users are saying about
22 Ratings
326 Ratings
22 Ratings
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Score 6.3 out of 100
326 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Cloud PBX

    8.4

    HCL Sametime

    84%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 5/5 features

    Hosted PBX

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    User templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call Management

    8.0

    HCL Sametime

    80%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Message alerts

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.0

    HCL Sametime

    80%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 4/4 features

    Video conferencing

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.0

    HCL Sametime

    80%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 2/2 features

    Mobile app for iOS

    8.0
    80%
    8 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Project Management

    HCL Sametime

    Feature Set Not Supported
    N/A
    5.2

    Microsoft Yammer

    52%
    Microsoft Yammer ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    5.8
    58%
    24 Ratings

    Gantt Charts

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    Scheduling

    N/A
    0 Ratings
    5.1
    51%
    17 Ratings

    Workflow Automation

    N/A
    0 Ratings
    5.8
    58%
    19 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.0
    60%
    37 Ratings

    Search

    N/A
    0 Ratings
    7.0
    70%
    37 Ratings

    Visual planning tools

    N/A
    0 Ratings
    5.8
    58%
    21 Ratings

    Communication

    HCL Sametime

    Feature Set Not Supported
    N/A
    6.3

    Microsoft Yammer

    63%
    Microsoft Yammer ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    7.2
    72%
    38 Ratings

    Notifications

    N/A
    0 Ratings
    7.4
    74%
    42 Ratings

    Discussions

    N/A
    0 Ratings
    7.2
    72%
    41 Ratings

    Surveys

    N/A
    0 Ratings
    7.0
    70%
    32 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.4
    54%
    31 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    6.1
    61%
    13 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    4.4
    44%
    12 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    5.5
    55%
    31 Ratings

    File Sharing & Management

    HCL Sametime

    Feature Set Not Supported
    N/A
    6.9

    Microsoft Yammer

    69%
    Microsoft Yammer ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.0
    70%
    25 Ratings

    Video files

    N/A
    0 Ratings
    8.7
    87%
    30 Ratings

    Audio files

    N/A
    0 Ratings
    8.7
    87%
    28 Ratings

    Document collaboration

    N/A
    0 Ratings
    6.4
    64%
    29 Ratings

    Access control

    N/A
    0 Ratings
    5.8
    58%
    30 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.4
    64%
    26 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    5.8
    58%
    13 Ratings

    Device sync

    N/A
    0 Ratings
    6.4
    64%
    23 Ratings

    Attribute Ratings

    • HCL Sametime is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Support Rating
    • Microsoft Yammer is rated higher in 1 area: Usability
    • HCL Sametime and Microsoft Yammer are tied in 1 area: Performance

    Likelihood to Recommend

    7.0

    HCL Sametime

    70%
    10 Ratings
    6.4

    Microsoft Yammer

    64%
    52 Ratings

    Likelihood to Renew

    10.0

    HCL Sametime

    100%
    1 Rating
    6.9

    Microsoft Yammer

    69%
    10 Ratings

    Usability

    8.6

    HCL Sametime

    86%
    2 Ratings
    9.0

    Microsoft Yammer

    90%
    3 Ratings

    Availability

    10.0

    HCL Sametime

    100%
    2 Ratings
    8.0

    Microsoft Yammer

    80%
    2 Ratings

    Performance

    9.0

    HCL Sametime

    90%
    2 Ratings
    9.0

    Microsoft Yammer

    90%
    2 Ratings

    Support Rating

    8.3

    HCL Sametime

    83%
    8 Ratings
    7.0

    Microsoft Yammer

    70%
    24 Ratings

    Online Training

    HCL Sametime

    N/A
    0 Ratings
    7.0

    Microsoft Yammer

    70%
    2 Ratings

    Implementation Rating

    HCL Sametime

    N/A
    0 Ratings
    8.0

    Microsoft Yammer

    80%
    2 Ratings

    Ease of integration

    9.0

    HCL Sametime

    90%
    1 Rating

    Microsoft Yammer

    N/A
    0 Ratings

    Product Scalability

    10.0

    HCL Sametime

    100%
    1 Rating

    Microsoft Yammer

    N/A
    0 Ratings

    Likelihood to Recommend

    HCL Technologies

    Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
    Read full review

    Microsoft

    Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos. As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos. At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
    Read full review

    Pros

    HCL Technologies

    • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
    • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
    • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio &amp; Video mobilized quickly.
    • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
    Read full review

    Microsoft

    • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
    • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
    Read full review

    Cons

    HCL Technologies

    • Not convenient for a large group meeting.
    • Very basic tool for internal communication only not available for third party communication
    • Very basic and limited mobile app features.
    • High speed connection is needed to connect to Sametime
    Read full review

    Microsoft

    • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
    • Yammer's design leaves something to be desired. Document editing is not great.
    • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
    Read full review

    Pricing Details

    HCL Sametime

    Starting Price

    Editions & Modules

    HCL Sametime editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Microsoft Yammer

      Starting Price

      Editions & Modules

      Microsoft Yammer editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        HCL Technologies

        Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
        Read full review

        Microsoft

        Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
        Read full review

        Usability

        HCL Technologies

        Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
        Read full review

        Microsoft

        Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
        Read full review

        Reliability and Availability

        HCL Technologies

        Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
        Read full review

        Microsoft

        Very available
        Read full review

        Performance

        HCL Technologies

        Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
        Read full review

        Microsoft

        It's a simple product but it does provide value.
        Read full review

        Support Rating

        HCL Technologies

        I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
        Read full review

        Microsoft

        We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
        Read full review

        Online Training

        HCL Technologies

        No answers on this topic

        Microsoft

        The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
        Read full review

        Implementation Rating

        HCL Technologies

        No answers on this topic

        Microsoft

        We organically implemented the product
        Read full review

        Alternatives Considered

        HCL Technologies

        We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
        Read full review

        Microsoft

        Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
        Read full review

        Scalability

        HCL Technologies

        Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
        Read full review

        Microsoft

        No answers on this topic

        Return on Investment

        HCL Technologies

        • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
        • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
        • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
        Read full review

        Microsoft

        • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
        • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
        • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
        • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
        • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
        Read full review

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