20 Ratings
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Score 6.8 out of 100
296 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
Erik Ralston | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HCL Sametime (formerly from IBM)
8.4
Microsoft Yammer
Hosted PBX
HCL Sametime (formerly from IBM)
8.8
Microsoft Yammer
Multi-level Interactive Voice Response (IVR)
HCL Sametime (formerly from IBM)
8.8
Microsoft Yammer
User templates
HCL Sametime (formerly from IBM)
8.0
Microsoft Yammer
Call reports
HCL Sametime (formerly from IBM)
8.0
Microsoft Yammer
Directory of employee names
HCL Sametime (formerly from IBM)
8.7
Microsoft Yammer

Call Management

HCL Sametime (formerly from IBM)
8.1
Microsoft Yammer
Answering rules
HCL Sametime (formerly from IBM)
7.9
Microsoft Yammer
Call recording
HCL Sametime (formerly from IBM)
8.0
Microsoft Yammer
Call park
HCL Sametime (formerly from IBM)
8.0
Microsoft Yammer
Call screening
HCL Sametime (formerly from IBM)
8.3
Microsoft Yammer
Message alerts
HCL Sametime (formerly from IBM)
8.3
Microsoft Yammer

VoIP system collaboration

HCL Sametime (formerly from IBM)
8.0
Microsoft Yammer
Video conferencing
HCL Sametime (formerly from IBM)
7.9
Microsoft Yammer
Audio conferencing
HCL Sametime (formerly from IBM)
7.9
Microsoft Yammer
Video screen sharing
HCL Sametime (formerly from IBM)
8.0
Microsoft Yammer
Instant messaging
HCL Sametime (formerly from IBM)
8.0
Microsoft Yammer

Mobile apps

HCL Sametime (formerly from IBM)
7.4
Microsoft Yammer
Mobile app for iOS
HCL Sametime (formerly from IBM)
7.4
Microsoft Yammer
Mobile app for Android
HCL Sametime (formerly from IBM)
7.4
Microsoft Yammer

Project Management

HCL Sametime (formerly from IBM)
Microsoft Yammer
4.8
Task Management
HCL Sametime (formerly from IBM)
Microsoft Yammer
4.5
Gantt Charts
HCL Sametime (formerly from IBM)
Microsoft Yammer
3.1
Scheduling
HCL Sametime (formerly from IBM)
Microsoft Yammer
4.0
Workflow Automation
HCL Sametime (formerly from IBM)
Microsoft Yammer
4.1
Mobile Access
HCL Sametime (formerly from IBM)
Microsoft Yammer
6.6
Search
HCL Sametime (formerly from IBM)
Microsoft Yammer
6.4
Visual planning tools
HCL Sametime (formerly from IBM)
Microsoft Yammer
4.7

Communication

HCL Sametime (formerly from IBM)
Microsoft Yammer
6.9
Chat
HCL Sametime (formerly from IBM)
Microsoft Yammer
9.4
Notifications
HCL Sametime (formerly from IBM)
Microsoft Yammer
8.6
Discussions
HCL Sametime (formerly from IBM)
Microsoft Yammer
8.9
Surveys
HCL Sametime (formerly from IBM)
Microsoft Yammer
8.0
Internal knowledgebase
HCL Sametime (formerly from IBM)
Microsoft Yammer
6.3
Integrates with GoToMeeting
HCL Sametime (formerly from IBM)
Microsoft Yammer
4.2
Integrates with Gmail and Google Hangouts
HCL Sametime (formerly from IBM)
Microsoft Yammer
3.6
Integrates with Outlook
HCL Sametime (formerly from IBM)
Microsoft Yammer
5.9

File Sharing & Management

HCL Sametime (formerly from IBM)
Microsoft Yammer
5.8
Versioning
HCL Sametime (formerly from IBM)
Microsoft Yammer
7.2
Video files
HCL Sametime (formerly from IBM)
Microsoft Yammer
8.1
Audio files
HCL Sametime (formerly from IBM)
Microsoft Yammer
7.8
Document collaboration
HCL Sametime (formerly from IBM)
Microsoft Yammer
5.9
Access control
HCL Sametime (formerly from IBM)
Microsoft Yammer
5.7
Advanced security features
HCL Sametime (formerly from IBM)
Microsoft Yammer
5.1
Integrates with Google Drive
HCL Sametime (formerly from IBM)
Microsoft Yammer
2.6
Device sync
HCL Sametime (formerly from IBM)
Microsoft Yammer
4.3

Pros

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
  • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
Marcos Sola | TrustRadius Reviewer

Cons

HCL Sametime (formerly from IBM)

  • Whenever I drop Sametime and relogin, I have to ask somebody else to invite me to chat rooms. It would be great to have a function to show me which chat room(s) I was previously on and give me an option to rejoin by Sametime itself.
  • Not always able to see chat history in chat room. If the invitor forget to check allow to see chat history, or the history the invitor cannot be seen, I will not be able to see.
  • Can not send files via Sametime.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
  • Yammer's design leaves something to be desired. Document editing is not great.
  • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
Kyle Legg | TrustRadius Reviewer

Likelihood to Renew

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Vivian Thacker | TrustRadius Reviewer

Usability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta | TrustRadius Reviewer

Reliability and Availability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
Very available
Danielle Brigida | TrustRadius Reviewer

Performance

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 9.0
Based on 1 answer
It's a simple product but it does provide value.
Danielle Brigida | TrustRadius Reviewer

Support Rating

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.4
Based on 4 answers
A simple platform yet it saves a massive amount of time and costs for our company. It is a very straight-forward tool without complexity in using the platform. Although there are not as many features as other chat platforms, it is sufficient for my company to have internal discussions very easily. Amid busy work hours, we don't even need too many fancy features for communication. A simple yet professional tool is more than enough for business conversation.
Mogana Tashiani | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 7.0
Based on 14 answers
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Nikhil George | TrustRadius Reviewer

Online Training

HCL Sametime (formerly from IBM)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker | TrustRadius Reviewer

Implementation Rating

HCL Sametime (formerly from IBM)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
We organically implemented the product
Danielle Brigida | TrustRadius Reviewer

Alternatives Considered

HCL Sametime (formerly from IBM)

Slack is the best messaging app that I have used for work communication. Slack is actually so easy to use, and offers such a good mobile app, that I use it on my own for personal conversations. Slack offers many features that Sametime either doesn't or doesn't do well. We chose IBM Sametime because it was the first chat app that we used at our company. Many people are familiar with it and did not want to move to a new tool.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
Anonymous | TrustRadius Reviewer

Scalability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

No score
No answers yet
No answers on this topic

Return on Investment

HCL Sametime (formerly from IBM)

  • Licensing for existing IBM customers can be advantageous as they might actually already have a free entitlement (even if they do not know that yet) - so it can be quite cost-efficient.
  • Small environments can be fit onto a single server and run quite well
Victor Toal | TrustRadius Reviewer

Microsoft Yammer

  • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
  • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
  • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
  • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
  • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
Joakim Berg | TrustRadius Reviewer

Pricing Details

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

HCL Sametime (formerly from IBM)
7.6
Microsoft Yammer
7.9

Likelihood to Renew

HCL Sametime (formerly from IBM)
10.0
Microsoft Yammer
6.9

Usability

HCL Sametime (formerly from IBM)
8.6
Microsoft Yammer
9.0

Reliability and Availability

HCL Sametime (formerly from IBM)
10.0
Microsoft Yammer
8.0

Performance

HCL Sametime (formerly from IBM)
9.0
Microsoft Yammer
9.0

Support Rating

HCL Sametime (formerly from IBM)
8.4
Microsoft Yammer
7.0

Online Training

HCL Sametime (formerly from IBM)
Microsoft Yammer
8.0

Implementation Rating

HCL Sametime (formerly from IBM)
Microsoft Yammer
8.0

Scalability

HCL Sametime (formerly from IBM)
10.0
Microsoft Yammer

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