Help Scout vs. Supportbench
Help Scout vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
Help Scout | Supportbench | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Help Scout | Supportbench | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | Supportbench | |
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Likelihood to Recommend | 10.0 (18 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | Supportbench | |
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Likelihood to Recommend | Help Scout | Supportbench Service Inc. No answers on this topic |
Pros | Help Scout | Supportbench Service Inc. No answers on this topic |
Cons | Help Scout | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | Help Scout | Supportbench Service Inc. No answers on this topic |
Usability | Help Scout | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | Help Scout | Supportbench Service Inc. No answers on this topic |
Return on Investment | Help Scout | Supportbench Service Inc. No answers on this topic |
ScreenShots | Help Scout Screenshots | Supportbench Screenshots |