What users are saying about
164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
257 Ratings
164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
257 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Platform-as-a-Service

    7.4

    Heroku Platform

    74%

    New Relic

    Feature Set Not Supported
    N/A
    Heroku Platform ranks higher in 11/11 features

    Ease of building user interfaces

    7.7
    77%
    27 Ratings
    N/A
    0 Ratings

    Scalability

    6.9
    69%
    44 Ratings
    N/A
    0 Ratings

    Platform management overhead

    7.9
    79%
    43 Ratings
    N/A
    0 Ratings

    Workflow engine capability

    7.1
    71%
    29 Ratings
    N/A
    0 Ratings

    Platform access control

    5.9
    59%
    43 Ratings
    N/A
    0 Ratings

    Services-enabled integration

    6.7
    67%
    42 Ratings
    N/A
    0 Ratings

    Development environment creation

    8.6
    86%
    39 Ratings
    N/A
    0 Ratings

    Development environment replication

    8.0
    80%
    38 Ratings
    N/A
    0 Ratings

    Issue monitoring and notification

    7.4
    74%
    42 Ratings
    N/A
    0 Ratings

    Issue recovery

    7.7
    77%
    39 Ratings
    N/A
    0 Ratings

    Upgrades and platform fixes

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Heroku Platform is rated higher in 5 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating
    • New Relic is rated higher in 2 areas: Likelihood to Recommend, Availability

    Likelihood to Recommend

    6.5

    Heroku Platform

    65%
    48 Ratings
    8.5

    New Relic

    85%
    112 Ratings

    Likelihood to Renew

    9.5

    Heroku Platform

    95%
    6 Ratings
    7.5

    New Relic

    75%
    10 Ratings

    Usability

    9.2

    Heroku Platform

    92%
    17 Ratings
    5.4

    New Relic

    54%
    5 Ratings

    Availability

    8.0

    Heroku Platform

    80%
    2 Ratings
    10.0

    New Relic

    100%
    2 Ratings

    Performance

    9.0

    Heroku Platform

    90%
    2 Ratings
    8.0

    New Relic

    80%
    2 Ratings

    Support Rating

    8.7

    Heroku Platform

    87%
    38 Ratings
    7.4

    New Relic

    74%
    7 Ratings

    Online Training

    6.0

    Heroku Platform

    60%
    1 Rating

    New Relic

    N/A
    0 Ratings

    Implementation Rating

    9.0

    Heroku Platform

    90%
    6 Ratings
    6.1

    New Relic

    61%
    9 Ratings

    Configurability

    Heroku Platform

    N/A
    0 Ratings
    8.0

    New Relic

    80%
    2 Ratings

    Ease of integration

    Heroku Platform

    N/A
    0 Ratings
    9.0

    New Relic

    90%
    1 Rating

    Product Scalability

    Heroku Platform

    N/A
    0 Ratings
    8.0

    New Relic

    80%
    1 Rating

    Vendor post-sale

    Heroku Platform

    N/A
    0 Ratings
    9.0

    New Relic

    90%
    1 Rating

    Vendor pre-sale

    Heroku Platform

    N/A
    0 Ratings
    10.0

    New Relic

    100%
    1 Rating

    Likelihood to Recommend

    Salesforce

    Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
    Read full review

    New Relic

    New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods. New Relic could be improved for mobile apps and logs though these are their recent offerings
    Read full review

    Pros

    Salesforce

    • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
    • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
    • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
    Read full review

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Read full review

    Cons

    Salesforce

    • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
    • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
    • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
    Read full review

    New Relic

    • The interface can be overwhelming and similar features sometimes are partitioned into different sections.
    • I wish transaction tracing had better, higher-level statistics about the number and frequency of database calls during a request.
    • I wish the database section had views on total query volume, not just throughput or slow queries.
    Read full review

    Pricing Details

    Heroku Platform

    Starting Price

    $85 per month

    Editions & Modules

    Heroku Platform editions and modules pricing
    EditionModules
    Production$25.001
    Advanced$250.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    New Relic

    Starting Price

    $0

    Editions & Modules

    New Relic editions and modules pricing
    EditionModules
    Standard991
    ProContact sales team2
    EnterpriseContact sales team3
    Telemetry Data Platform0.254
    Incident Intelligence0.505
    Free (Forever)06

    Footnotes

    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. none
    4. per month per extra GB data ingest (after first free 100GB per month)
    5. per month per event (after first 1000 free events per month)
    6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Salesforce

    Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
    Read full review

    New Relic

    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Read full review

    Usability

    Salesforce

    Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for? The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
    Read full review

    New Relic

    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Read full review

    Reliability and Availability

    Salesforce

    Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
    Read full review

    New Relic

    we have never had any down time issues!!!
    Read full review

    Performance

    Salesforce

    The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
    Read full review

    New Relic

    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Read full review

    Support Rating

    Salesforce

    I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
    Read full review

    New Relic

    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Read full review

    Implementation Rating

    Salesforce

    Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
    It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
    Read full review

    New Relic

    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Read full review

    Alternatives Considered

    Salesforce

    Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
    Read full review

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Read full review

    Scalability

    Salesforce

    No answers on this topic

    New Relic

    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Read full review

    Return on Investment

    Salesforce

    • It has been critical in seamlessly operating our platform with runs all of our programs.
    • It has been impressive with its ability to scale quickly which results in the growth of our work.
    • It allows for tracking of different features which allows for quick problem solving which saves us time.
    Read full review

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Read full review

    Add comparison