What users are saying about
2 Ratings
21 Ratings
2 Ratings
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Score 9.4 out of 101
21 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
No photo available

Streak

I think Streak is well suited for companies and users that want to better manage contacts and deals inside their Gmail/Gsuite inbox in a simple way, with the benefit of getting some productivity features that help save some time when working with a lot of e-mails. I think it is less appropriate for users that have a huge database of contacts and heavy CRM needs.
Raphael Sanguinete profile photo

Feature Rating Comparison

Incident and problem management

Hiver
8.3
Streak
Organize and prioritize service tickets
Hiver
5.0
Streak
Ticket creation and submission
Hiver
10.0
Streak
Ticket response
Hiver
10.0
Streak

Multi-Channel Help

Hiver
10.0
Streak
Email support
Hiver
10.0
Streak

Pros

Hiver

  • Manage support emails with more transparency than Gmail Groups.
  • Communicate internally and alerting specific team members about specific inquiries.
  • Allows any email received by a team member to be easily created into a ticket to be addressed by a wider group of team members.
No photo available

Streak

  • Integrates well with Google Sheets and allows you to import boxes.
  • Color Coded and custom stages allow you to plan your campaigns and track them efficiently
  • Being able to assign it to different team members works great.
Aaron Nielsen profile photo

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
No photo available

Streak

  • Streak could improve in the way it first integrates into Gmail. When you clear Cache and Cookies it disconnects and then you can accidentally send out emails without open-tracking.
  • It could improve by having a better import system for importing data into the "boxes" used for mail merges.
  • It could be improved by having the ability to split reminders for companies, based on who you talked to.
No photo available

Support

Hiver

No score
No answers yet
No answers on this topic

Streak

Streak 8.0
Based on 1 answer
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Matthew Fox profile photo

Alternatives Considered

Hiver

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
No photo available

Streak

Pipedrive is somehow "disconnected from the rest of the world" being a standalone app (the last time I used it was three years ago, that may have changed.)
Salesforce is over-complicated and cumbersome for the "discovery" part of the sales process.
Streak is straightforward to implement and starts saving you time right away, up to the point where a lead becomes an opportunity.
Pablo Povarchik profile photo

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
No photo available

Streak

  • I can easily see who is engaging with my emails and who isn't. It has directly saved me time in not working with prospects who aren't even opening my emails, or potentially those who are opening, but never responding.
  • Streak has increased my awareness if old leads are re-opening my content. I've closed deals because I called someone who was re-opening my content.
  • Streak has saved me time in pre-programming when I want a strategic email to be sent. I can now have emails sent first thing in the morning while I may actually be on calls or in meetings.
Corey Calder profile photo

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Streak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Streak Editions & Modules

Additional Pricing Details

Add comparison