What users are saying about
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Top Rated
1027 Ratings

Hootsuite

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Top Rated
1027 Ratings
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Score 8 out of 100
128 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Listening/monitoring

    7.5

    Hootsuite

    75%

    Sitecore Experience Manager

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Boolean keyword searches

    7.3
    73%
    153 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.0
    70%
    166 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.4
    74%
    155 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    8.2
    82%
    220 Ratings
    N/A
    0 Ratings

    Publishing

    8.2

    Hootsuite

    82%

    Sitecore Experience Manager

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Content planning and scheduling

    9.1
    91%
    319 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.7
    77%
    216 Ratings
    N/A
    0 Ratings

    Content optimization

    7.8
    78%
    257 Ratings
    N/A
    0 Ratings

    Workflow management

    8.2
    82%
    264 Ratings
    N/A
    0 Ratings

    Engagement

    7.8

    Hootsuite

    78%

    Sitecore Experience Manager

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 3/3 features

    Automated routing and prioritization

    7.6
    76%
    182 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    7.7
    77%
    197 Ratings
    N/A
    0 Ratings

    Bulk actions

    7.9
    79%
    219 Ratings
    N/A
    0 Ratings

    Marketing

    7.5

    Hootsuite

    75%

    Sitecore Experience Manager

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Lead generation

    7.1
    71%
    150 Ratings
    N/A
    0 Ratings

    Content marketing

    8.1
    81%
    226 Ratings
    N/A
    0 Ratings

    Paid media management

    7.3
    73%
    143 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    7.6
    76%
    190 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    8.5

    Hootsuite

    85%

    Sitecore Experience Manager

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 7/7 features

    Twitter

    9.1
    91%
    291 Ratings
    N/A
    0 Ratings

    Facebook

    9.0
    90%
    300 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.6
    86%
    257 Ratings
    N/A
    0 Ratings

    Google+

    8.9
    89%
    60 Ratings
    N/A
    0 Ratings

    Instagram

    8.1
    81%
    263 Ratings
    N/A
    0 Ratings

    Pinterest

    7.7
    77%
    135 Ratings
    N/A
    0 Ratings

    YouTube

    7.9
    79%
    126 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    7.8

    Hootsuite

    78%

    Sitecore Experience Manager

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 3/3 features

    Campaign success analytics

    7.8
    78%
    226 Ratings
    N/A
    0 Ratings

    Real-time tracking

    7.8
    78%
    232 Ratings
    N/A
    0 Ratings

    Competitor analysis

    7.6
    76%
    155 Ratings
    N/A
    0 Ratings

    Account management

    8.1

    Hootsuite

    81%

    Sitecore Experience Manager

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.4
    84%
    220 Ratings
    N/A
    0 Ratings

    Mobile access

    7.8
    78%
    247 Ratings
    N/A
    0 Ratings

    Security

    Hootsuite

    Feature Set Not Supported
    N/A
    9.0

    Sitecore Experience Manager

    90%
    Sitecore Experience Manager ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    19 Ratings

    Platform & Infrastructure

    Hootsuite

    Feature Set Not Supported
    N/A
    8.0

    Sitecore Experience Manager

    80%
    Sitecore Experience Manager ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Web Content Creation

    Hootsuite

    Feature Set Not Supported
    N/A
    8.3

    Sitecore Experience Manager

    83%
    Sitecore Experience Manager ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    8.0
    80%
    19 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Admin section

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Page templates

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Library of website themes

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Publishing workflow

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Form generator

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Web Content Management

    Hootsuite

    Feature Set Not Supported
    N/A
    8.4

    Sitecore Experience Manager

    84%
    Sitecore Experience Manager ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    SEO support

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Bulk management

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Community / comment management

    N/A
    0 Ratings
    9.0
    90%
    14 Ratings

    Attribute Ratings

    • Hootsuite is rated higher in 2 areas: Usability, Implementation Rating
    • Sitecore Experience Manager is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • Hootsuite and Sitecore Experience Manager are tied in 1 area: Online Training

    Likelihood to Recommend

    8.3

    Hootsuite

    83%
    377 Ratings
    9.0

    Sitecore Experience Manager

    90%
    27 Ratings

    Likelihood to Renew

    8.8

    Hootsuite

    88%
    80 Ratings
    9.0

    Sitecore Experience Manager

    90%
    9 Ratings

    Usability

    9.0

    Hootsuite

    90%
    27 Ratings
    7.3

    Sitecore Experience Manager

    73%
    4 Ratings

    Availability

    10.0

    Hootsuite

    100%
    36 Ratings

    Sitecore Experience Manager

    N/A
    0 Ratings

    Performance

    10.0

    Hootsuite

    100%
    32 Ratings

    Sitecore Experience Manager

    N/A
    0 Ratings

    Support Rating

    8.1

    Hootsuite

    81%
    260 Ratings
    9.1

    Sitecore Experience Manager

    91%
    4 Ratings

    In-Person Training

    6.0

    Hootsuite

    60%
    1 Rating

    Sitecore Experience Manager

    N/A
    0 Ratings

    Online Training

    10.0

    Hootsuite

    100%
    8 Ratings
    10.0

    Sitecore Experience Manager

    100%
    1 Rating

    Implementation Rating

    10.0

    Hootsuite

    100%
    65 Ratings
    9.1

    Sitecore Experience Manager

    91%
    5 Ratings

    Configurability

    10.0

    Hootsuite

    100%
    1 Rating

    Sitecore Experience Manager

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    Hootsuite

    91%
    1 Rating

    Sitecore Experience Manager

    N/A
    0 Ratings

    Vendor pre-sale

    10.0

    Hootsuite

    100%
    2 Ratings

    Sitecore Experience Manager

    N/A
    0 Ratings

    Likelihood to Recommend

    Hootsuite

    I like how simple it is to navigate the platform. It allows me to easily arrange my material and share my posts across several platforms in a sensible and orderly manner. Furthermore, whenever I have a problem with scheduling, I can obtain help quickly from the service team. I've been using Hootsuite since 2021 and haven't missed a single post.
    Read full review

    Sitecore

    Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
    Read full review

    Pros

    Hootsuite

    • Hootsuite is excellent for viewing all your posts on every social media platform in one place
    • Hootsuite is great for showing you what that post will look like with the graphic attached.
    • Hootsuite is great for moving posts that need to be edited to a different day or month.
    • Hootsuite is great for offering you times to post if you aren't sure at which time to post
    Read full review

    Sitecore

    • Personalisation of advertising banners based upon knowledge of the customer, like location or previous searches enables us to target customers with products and offers that they are more likely to engage with, which has been done to good effect.
    • The use of Sitecore for content management enables the business and design team to perform changes to things, like images, content and page structure, which would otherwise have required a code release, which is costly in terms of man power.
    • The A/B testing in Sitecore is good because it allows us to statistically verify minor changes to the site - like advert changes or component ordering on the page - as to whether or not they positively impact conversion.
    Read full review

    Cons

    Hootsuite

    • I wish I could have Hootsuite automatically delete hashtags from my Facebook posts, which would save me having to delete them manually before hitting post to multiple accounts.
    • Hootsuite doesn't work great when trying to add multiple photos to an Instagram post.
    • I wish there was an ability to have notifications from accounts pop up or somehow notify me elsewhere on my computer. You might need an app rather than a browser window to accomplish this however.
    Read full review

    Sitecore

    • Sitecore is Customer Engagement Platform. It comes with lots of features (e.g. Authoring, Analytics, personalization, A/B Test, Webforms for marketers etc), But, most of them are not being used by many clients. If you are really looking for just CMS (only authoring and publishing), then I don't think Sitecore is a way to go.
    • You need to have a strong Sitecore certified developer base to manage the Sitecore platform (if you are using all features). It's the same case with others. But, finding a Sitecore certified (costs $$) developer is tough in the market. Now the market is growing (thanks to Sitecore promotional events) and Sitecore is gaining popularity, It may be easy to find such developers in the future. If you want to leverage most out of the Sitecore community you need to be a Sitecore certified developer.
    • Sitecore comes with lots of built-in features and marketplace components. I feel this puts in a little tricky situation. It gives an opportunity for a normal developer to use some of the free marketplace module, which may or may not be supported in a future version of Sitecore. which may put the entire platform in risk to upgrade to latest Sitecore version. You need to have a proper process to control and validate the marketplace components before using them.
    Read full review

    Pricing Details

    Hootsuite

    Starting Price

    $49 per month

    Editions & Modules

    Hootsuite editions and modules pricing
    EditionModules
    Professional$491
    Team$1792
    Business$7393
    EnterpriseContact for Pricing4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    *Prices displayed in USD, based on annual billing, but do not include applicable taxes. Free - 1 user / 2 social accounts Professional @ $49/month - 1 user / 10 social accounts Team @ $179/month - 3 users / 20 social accounts Business - starting @ $739/month - 5 users / 35 social accounts Enterprise - contact for pricing, unlimited users / 50+ social accounts

    Pricing Plans

    Sitecore Experience Manager

    Starting Price

    Editions & Modules

    Sitecore Experience Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Hootsuite

      At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
      Read full review

      Sitecore

      Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.
      Read full review

      Usability

      Hootsuite

      The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
      Read full review

      Sitecore

      With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
      Read full review

      Reliability and Availability

      Hootsuite

      Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite. Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
      Read full review

      Sitecore

      No answers on this topic

      Performance

      Hootsuite

      Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
      Read full review

      Sitecore

      No answers on this topic

      Support Rating

      Hootsuite

      I haven't had to use support for Hootsuite at all, but from what I hear, their functionality is incredible! I hope I never have to use support, but it's good to know that they're efficient at their job, and it is one of the reasons why I love Hootsuite so much.
      Read full review

      Sitecore

      Sitecore Support is very knowledgeable and helpful. We have raised a number of issues with them and they rarely fail to come up with an acceptable solution.
      Read full review

      In-Person Training

      Hootsuite

      Very easy to teach and learn
      Read full review

      Sitecore

      No answers on this topic

      Online Training

      Hootsuite

      Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
      Read full review

      Sitecore

      Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.
      Read full review

      Implementation Rating

      Hootsuite

      One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
      Read full review

      Sitecore

      Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
      Read full review

      Alternatives Considered

      Hootsuite

      A colleague recommended that I look at Hootsuite as an invaluable extension of our social media engagement strategy. When I began this role and sparked a renewed focus on marketing and communication, I encouraged the use of Hootsuite. My colleagues have enjoyed using the platform, and we are very satisfied with the way Hootsuite enables our work to go forward.
      Read full review

      Sitecore

      The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.
      Read full review

      Scalability

      Hootsuite

      We haven't needed to scale it all.
      Read full review

      Sitecore

      No answers on this topic

      Return on Investment

      Hootsuite

      • I have been able to evaluate which posts, in general, do well and figure out what types of posts to make (content)
      • It's been harder however to compare on social medial platform compared to another because it's hard to duplicate a post with a new owly (I think you used to be able to) but more so, you also can't assign it a custom owly link so I can see at a glance which owly link was associated with what platform.
      Read full review

      Sitecore

      • ROI depends so much on implementation. Its would be difficult to comment in a positive or negative regarding CMS product to direct ROI. A non-technical user would be surprised at what a basic installation of Sitecore looks like. "Hello World" comes to mind. With that in mind we can look at two things, Sitecore Support and Sitecore Partners.
      • Certified Internal Developers and Sitecore Support: This depends on the qualifications of your existing departments regarding implementing a enterprise CMS. No experience to some experience, this is a no brainer, rigorously vet top and middle partners and hire one to lead this effort. If your experienced still hire a partner and vet them but hire a middle to small partner and have them help, not lead.
      • "Sitecore Window": You could equate Sitecore in some implementation as throwing expensive parts at a car problem. If your business requirements and data consumption needs are not within this cost window then in the end on paper it will be difficult to see ROI or that there just wasn't a return. Then it will be time to look at other lower cost alternatives The initial cost is just the start. Over engineering and expensive horizontal integration partners can cost someone a promotion or job.
      • If your content workflows are complex, sites rendering data requirements are large and performance and scalability are paramount. Sitecore should be in your top 3.
      Read full review

      Screenshots

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