Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
SAP Sales Cloud
Score 8.5 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
HubSpot CRMSAP Sales Cloud
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMSAP Sales Cloud
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
Honestly, except for EnterpriseOne, I used these other products too long ago to compare. EnterpriseOne has a lot of capability but it is much more difficult to utilize their tools.
SAP Sales Cloud
Chose SAP Sales Cloud
One of the most outstanding features of SAP Sales Cloud is its easy integration with our existing SAP ecosystem. This was essential because we used SAS/4HANA in our operations. Its ability to have a single platform that easily integrates sales data with other company operations …
Chose SAP Sales Cloud
SAP Sales Cloud vs. HubSpot = HubSpot is better out of the box, cheaper for smaller teams, and easier to maneuver without having to upgrade much in terms of cost to win more deals. SAP Sales Cloud is generally more expensive than other providers like HubSpot or Pipedrive, but …
Chose SAP Sales Cloud
We evaluated SAP Sales Cloud as a suitable alternative to Hubspot, but we are not convinced that it stacks up against it. It does provide a better forecasting system, although it's not as customizable as Hubspot's, the direct impact of this situation is that we need to rely …
Chose SAP Sales Cloud
We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been …
Chose SAP Sales Cloud
  • Contact management
  • Lead management
  • Opportunity management
Chose SAP Sales Cloud
While I did enjoy using HubSpot, my old manager switched us out from HubSpot to SAP Sales Cloud. While I no longer have this manager, I’m so grateful that she made this change. SAP Sales Cloud has made such an impact on our business and it’s growth
Chose SAP Sales Cloud
Existing clientele gave a lot of confidence. Integration capabilities we found better in SAP, which was of utmost importance for us as we needed to create a sales ecosystem for account based selling.

Management of sales campaign and predictive analytics was a huge plus in order …
Chose SAP Sales Cloud
Although all Sales cloud and CRM services are very similar today and offer similar things, it is true that SAP Sales Cloud is the most intuitive and pleasing to the eye that I have tried so far, at certain points it could be inferior to the competition but has a great point in …
Chose SAP Sales Cloud
I think the main advantage SAP has is the pricing. Though the UI feels more rustic, it is a pretty powerful tool. So as long as someone in the team has enough knowledge on CRM automations, your team will be fine.
Top Pros
Top Cons
Features
HubSpot CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.8
1588 Ratings
1% above category average
SAP Sales Cloud
8.1
117 Ratings
5% above category average
Customer data management / contact management8.51530 Ratings8.6114 Ratings
Workflow management8.01500 Ratings8.4115 Ratings
Territory management5.2184 Ratings7.6102 Ratings
Opportunity management8.21433 Ratings8.2111 Ratings
Integration with email client (e.g., Outlook or Gmail)8.41545 Ratings8.1107 Ratings
Contract management8.0185 Ratings7.9109 Ratings
Quote & order management7.41047 Ratings8.1106 Ratings
Interaction tracking8.31488 Ratings8.2108 Ratings
Channel / partner relationship management8.2186 Ratings7.7107 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.0
1057 Ratings
8% below category average
SAP Sales Cloud
8.0
100 Ratings
6% above category average
Case management7.0983 Ratings7.395 Ratings
Call center management7.0852 Ratings8.589 Ratings
Help desk management7.1905 Ratings8.292 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.3
1398 Ratings
9% above category average
SAP Sales Cloud
7.7
104 Ratings
1% above category average
Lead management8.41319 Ratings7.5103 Ratings
Email marketing8.31330 Ratings7.991 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.5
1449 Ratings
1% below category average
SAP Sales Cloud
7.8
112 Ratings
2% above category average
Task management8.01391 Ratings7.9108 Ratings
Billing and invoicing management6.9720 Ratings7.793 Ratings
Reporting7.71282 Ratings8.0102 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.7
1416 Ratings
0% above category average
SAP Sales Cloud
8.1
111 Ratings
5% above category average
Forecasting7.41116 Ratings8.3104 Ratings
Pipeline visualization8.01345 Ratings7.8104 Ratings
Customizable reports7.61305 Ratings8.3107 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.2
1353 Ratings
5% below category average
SAP Sales Cloud
7.9
108 Ratings
4% above category average
Custom fields7.81326 Ratings8.1108 Ratings
Custom objects7.41152 Ratings7.6104 Ratings
Scripting environment6.3132 Ratings8.191 Ratings
API for custom integration7.3942 Ratings7.696 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1310 Ratings
1% above category average
SAP Sales Cloud
8.7
111 Ratings
4% above category average
Single sign-on capability8.51171 Ratings9.1106 Ratings
Role-based user permissions8.21247 Ratings8.4105 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
6.8
895 Ratings
8% below category average
SAP Sales Cloud
7.4
80 Ratings
1% above category average
Social data6.7877 Ratings7.880 Ratings
Social engagement6.9867 Ratings7.078 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.5
1004 Ratings
4% above category average
SAP Sales Cloud
8.0
94 Ratings
10% above category average
Marketing automation7.6997 Ratings8.190 Ratings
Compensation management7.3655 Ratings8.077 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1191 Ratings
6% above category average
SAP Sales Cloud
7.9
97 Ratings
6% above category average
Mobile access7.91191 Ratings7.997 Ratings
Best Alternatives
HubSpot CRMSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMSAP Sales Cloud
Likelihood to Recommend
8.2
(1632 ratings)
8.6
(128 ratings)
Likelihood to Renew
9.8
(29 ratings)
8.9
(7 ratings)
Usability
8.1
(1479 ratings)
6.7
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
6.6
(23 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
7.8
(8 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.4
(88 ratings)
User Testimonials
HubSpot CRMSAP Sales Cloud
Likelihood to Recommend
HubSpot
As I mentioned earlier, HubSpot helps organize the sales leads we contact. It makes it more accessible from the angle that we do not duplicate our work by contacting the same client by two different people. In addition, we can track the work and add reminders to follow up.
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SAP
It is appropriate to have analysis, forecasts, and sales automation that allow the advisor to focus on other things because SAP Sales Cloud helps to capture potential clients, having a complete and detailed history of each one, their tastes and preferences can be validated, which helps to turn them into potential clients.
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Pros
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
Cons
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
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SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
HubSpot
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
HubSpot
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
HubSpot
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily reports very easily and review our own performance for the day to grow more.
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SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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Scalability
HubSpot
No answers on this topic
SAP
SAP Sales Cloud scalability and flexibility are highly beneficial to our global operations; we can easily manage additional languages, regions, and currencies.......... with great simplicity, we can manage a high volume of data(of sales, customers....)and perfectly handle increased data loads and transactions. It becomes much easier to maintain performance effectively. SAP Sales Cloud gives us options to add and modify features as per our needs for ease of adapting to our daily growing business and changing situations.
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Return on Investment
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
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SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization