Intercom vs. Kenect
Intercom vs. Kenect
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Kenect | N/A | Kenect is a technology platform designed to help businesses grow, from the company of the same name in Utah. Kenect helps attract, convert, and keep more customers by strengthening the business's online presence, online reputation, and online communication. Kenect includes a business texting platform that links to an existing business line and helps generate dozens of online reviews each month in addition to getting you better KENECTED with prospects and customers. | N/A |
Intercom | Kenect | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Kenect | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Kenect | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | EZ Texting Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Quadient Inspire Score 9.4 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Kenect | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Kenect | |
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Likelihood to Recommend | Intercom | Kenect No answers on this topic |
Pros | Intercom | Kenect No answers on this topic |
Cons | Intercom | Kenect No answers on this topic |
Likelihood to Renew | Intercom | Kenect No answers on this topic |
Usability | Intercom | Kenect No answers on this topic |
Reliability and Availability | Intercom | Kenect No answers on this topic |
Performance | Intercom | Kenect No answers on this topic |
Support Rating | Intercom | Kenect No answers on this topic |
Online Training | Intercom | Kenect No answers on this topic |
Implementation Rating | Intercom | Kenect No answers on this topic |
Alternatives Considered | Intercom | Kenect No answers on this topic |
Return on Investment | Intercom | Kenect No answers on this topic |
ScreenShots | Intercom Screenshots |