Intercom vs. Sunrise Customer Service Management
Intercom vs. Sunrise Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Sunrise Customer Service Management | N/A | Sunrise Customer Service Management is a help desk / ticketing platform, handling the entire service lifecycle. | N/A |
Intercom | Sunrise Customer Service Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Sunrise Customer Service Management | |
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Top Pros |
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Top Cons |
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Intercom | Sunrise Customer Service Management | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Sunrise Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Sunrise Customer Service Management | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Sunrise Customer Service Management | |
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Likelihood to Recommend | Intercom | Sunrise Software Ltd. No answers on this topic |
Pros | Intercom | Sunrise Software Ltd. No answers on this topic |
Cons | Intercom | Sunrise Software Ltd. No answers on this topic |
Likelihood to Renew | Intercom | Sunrise Software Ltd. No answers on this topic |
Usability | Intercom | Sunrise Software Ltd. No answers on this topic |
Reliability and Availability | Intercom | Sunrise Software Ltd. No answers on this topic |
Performance | Intercom | Sunrise Software Ltd. No answers on this topic |
Support Rating | Intercom | Sunrise Software Ltd. No answers on this topic |
Online Training | Intercom | Sunrise Software Ltd. No answers on this topic |
Implementation Rating | Intercom | Sunrise Software Ltd. No answers on this topic |
Alternatives Considered | Intercom | Sunrise Software Ltd. No answers on this topic |
Return on Investment | Intercom | Sunrise Software Ltd. No answers on this topic |
ScreenShots | Intercom Screenshots |