Intercom vs. eDesk
Intercom vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | eDesk | |
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Likelihood to Recommend | 9.0 (263 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | eDesk | |
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Likelihood to Recommend | Intercom | eDesk |
Pros | Intercom | eDesk |
Cons | Intercom | eDesk |
Likelihood to Renew | Intercom | eDesk No answers on this topic |
Usability | Intercom | eDesk No answers on this topic |
Reliability and Availability | Intercom | eDesk No answers on this topic |
Performance | Intercom | eDesk No answers on this topic |
Support Rating | Intercom | eDesk No answers on this topic |
Online Training | Intercom | eDesk No answers on this topic |
Implementation Rating | Intercom | eDesk No answers on this topic |
Alternatives Considered | Intercom | eDesk |
Return on Investment | Intercom | eDesk |
ScreenShots | Intercom Screenshots | eDesk Screenshots |