Jira Software vs. Serviceware Processes (helpLine)
Jira Software vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Software | N/A | Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards. | $81.85 per month 10 users | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Jira Software | Serviceware Processes (helpLine) | |
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Top Cons |
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Project Management |
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Professional Services Automation |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Software | Serviceware Processes (helpLine) | |
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Small Businesses | Stackby Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | SAP Ruum Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quickbase Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Software | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 8.7 (188 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.0 (35 ratings) | - (0 ratings) |
Usability | 7.2 (28 ratings) | - (0 ratings) |
Availability | 5.3 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.8 (23 ratings) | 9.0 (1 ratings) |
Online Training | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 7.7 (8 ratings) | - (0 ratings) |
Jira Software | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | Atlassian | Serviceware |
Pros | Atlassian | Serviceware |
Cons | Atlassian | Serviceware |
Likelihood to Renew | Atlassian | Serviceware No answers on this topic |
Usability | Atlassian | Serviceware No answers on this topic |
Support Rating | Atlassian | Serviceware |
Online Training | Atlassian | Serviceware No answers on this topic |
Implementation Rating | Atlassian | Serviceware No answers on this topic |
Alternatives Considered | Atlassian | Serviceware |
Return on Investment | Atlassian | Serviceware |
ScreenShots |